Practice Administrator - 12 Month Fixed Term Contract

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As Practice Administrator, you’ll work as part of a team of administrators to deliver excellent customer service to our Denplan member dentists as part of the Sales Operations department.

Key responsibilities

• Processing changes to database records and administering requests from practices accurately, ensuring our contact management systems are kept up to date.
• Ensuring deadlines are met and customer expectations are exceeded, and standard operating procedures are created and updated for every process.
• Ensuring all communication channels meet the criteria needed and represent our brand to a high standard. For example, quality checking letters etc
• Updating and changing dental reports through Microsoft Excel, this includes the dentist’s financial information.
• Offering a proactive service to the Sales team looking to deal with risks and queries before they become issues.
• Excellent communication skills both written and verbal, which allow us to respond to customer requests in a timely, effective manner adhering to departmental standards and deadlines.
• Flexibility is essential, adapting to a variety of internal and external customer needs, with a focus on the solution not the problem.
• Utilise time management and organisation tools to ensure timescales and deadlines are adhered to, including delegating to colleagues and other departments.
• Acting as a database expert to provide excellent customer service to internal teams when supporting them in queries.