Senior IT Support Analyst
Head Office - Wonderfield Group
Contract: Full Time
Salary: £50,000 - £55,000
Contracted Hours: 40
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
Overview of the role:
Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsible for troubleshooting, installation, application support, testing, maintenance, documentation.
The role will be a combination of BAU Support and project work.
Key Accountabilities:
• Knowledge of ITIL framework and Incident/Change management, qualifications preferred.
• Excellent analytical and communications/written skills (verbal/written).
• Strong inter-personal skills.
• Ability to work in a team environment.
• Proven ability to work well under pressure and to multiple deadlines, practical thinker.
• Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution.
• Change management – adheres to correct procedures to ensure that any changes are carried out successfully.
• Problem management – liaises with relevant parties to achieve a resolution.
• Project management – experience of managing or working on projects.
• Knowledge of Office365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Epos Systems, Cisco Meraki.
• Experience of cloud technologies.
• In-depth knowledge of Azure administration and deployment.
• Good HP hardware knowledge
• Day-to-day delivery, optimisation, and improvements of systems processed and data.
• Improving IT service processes and procedures
• New sites delivery.
What you’ll need:
• Excellent 2nd line IT support experience, with ideally some basic 3rd line IT experience.
• Office 365, Active Directory, Azure, AD, Windows 10 & 11, SharePoint, Teams, Intune, etc
• Excellent communication and customer service skills.
• Driving Licence.
We're proud to offer:
- Fantastic hybrid working e