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We are an equal opportunities employer and we welcome applications from all suitably qualified personsCorporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)Location: NewryContract: Fulltime Permanent 40hours Start Date: Monday 27th October Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite Training: Newry, Granite Exchange – 3 weeksSalary: £12.21 per hourTeleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.&nbsp; The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.&nbsp; The Role:The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.&nbsp; The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.&nbsp; Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer. Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help. Duties:<ul><li>Ability to operate effectively in a fast paced environment with constantly changing priorities. </li><li>Customer focused attitude in daily interactions. &nbsp;&nbsp;&nbsp; </li><li>Daily communication with your customer base via call and email</li><li>Complete necessary admin within your account base on a daily/weekly/monthly basis.</li><li>Providing weekly/monthly reporting to your customer base and providing analysis to enhance service. </li><li>Liaise with other departments within the business to ensure full resolution and ownership for your customers. </li><li>Work in partnership with our client to deliver the best overall experience for your customer. </li></ul>The Ideal Candidate:<ul><li>Previous Service Management experience is essential.&nbsp;&nbsp; </li><li>Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment</li><li>Highly proficient in the use of Microsoft Excel</li><li>Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.</li><li>The ability to understand and communicate client requirements with a clear, positive and customer-focused message</li><li>Excellent time management skills</li><li>A good understanding of call center operations and how to utilize these to deliver client expectations</li><li>Flexibility to adapt to and manage changing and unexpected situations</li><li>Strong Negotiation Skills</li><li>Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads. </li><li>An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.</li></ul>To Work from Home:<ul><li>You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps</li><li>Need to have the ability to work from home in a private room</li><li>Equipment will be supplied while working from home</li><li>Have the ability to return to the Contact Centre when crisis ends </li></ul>The Benefits:<ul><li>Genuine career progression opportunities through our internal development programmes </li><li>Performance recognition schemes</li><li>28 days’ holiday inclusive of bank holidays, rising to 30 from year 2</li><li>Sports &amp; Social Scheme</li><li>Free on-site car parking</li><li>On-site canteen with a great variety of food and &amp; drinks</li><li>Pure Gym – Discounted membership</li></ul>Background Check Requirements:3 years referencing history

Customer Service - Vodafone Ireland

Job Title: HR Business PartnerDepartment: Human ResourcesSalary: £32KTravel Required: Yes, if cluster-based Hours: 37.5 hours per weekReports to: Head of HR Business PartneringLocation: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP siteContract Type: TemporaryJob Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice.Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)<ul><li>Responsible for all day-to-day HR activities required to support in local site/business area</li><li>Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies</li><li>Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported</li><li>Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support</li><li>Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches</li><li>Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business</li><li>Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin</li><li>Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities</li><li>Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service</li><li>Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment &amp; case law updates, developments, risks</li><li>Continually identifies new opportunities to add value to local and wider business area</li><li>Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders</li><li>Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives</li><li>Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area</li><li>Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas</li><li>Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed</li><li>Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice</li><li>Attends internal meetings as required to represent the HR function</li><li>Completes all administration associated with HR responsibilities</li><li>Provides essential support to the Head of HR Business Partnering as needed</li><li>Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement &amp; Retention to ensure successful delivery</li><li>Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems</li><li>Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction</li><li>Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying &amp; harassment, and any other unethical behaviours or practices</li><li>Other duties as assigned.</li></ul>Main Job Requirements Education and Specific Training <ul><li>Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar</li><li>OR equivalent experience</li><li>Membership of CIPD, or similar, is preferable</li><li>Up to date employment law knowledge</li><li>Republic Of Ireland employment law knowledge desirable Work Experience</li><li>2 years of solid HR experience in a contact centre environment, or</li><li>3 years HR generalist experience in another high-paced industry, or Special Certifications</li><li>Lean Six Sigma certification at Yellow Belt level, preferred</li></ul>Required Skills Technical Skills <ul><li>Comprehensive computer skills</li><li>Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others</li><li>Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar</li></ul>Competencies and Specific Skills <ul><li>Takes responsibility for own performance</li><li>Works on own initiative</li><li>Commercially aware</li><li>Strategic mindset</li><li>Compassionate</li><li>Achievement driven</li><li>Excellent analytical ability</li><li>Exceptional attention to detail</li><li>Excellent communication skills – verbal and written</li><li>Excellent influencing skills</li><li>Flexibility</li><li>Resourceful Committed</li><li>TP brand ambassador</li><li>Lives and breathes the company values</li><li>Self-motivated</li><li>Team player</li><li>Creative thinker</li><li>Confident to challenge</li><li>Advanced levels of resilience and focus</li><li>Excellent facilitation and presentation skills</li><li>Continuous improvement mindset</li><li>Excellent organisation skills</li><li>Priority Management skills</li><li>Credible</li><li>Trustworthy</li><li>Dependable</li><li>Courageous</li><li>Empathetic</li></ul>

HR Business Partner

Salary:Competitive Salary + Bonus + Excellent BenefitsTrade Counter Assistant - Lisburn - BassettsSo, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. &nbsp;Also, did we mention? In addition to the competitive salary there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.&nbsp; &nbsp;We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!&nbsp;As a Trade Counter Assistant based in Lisburn, you’ll be responsible for:&nbsp;&nbsp;<ul><li>Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations</li><li>Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.</li><li>Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.</li><li>Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse</li></ul>This is a full-time, permanent, role working 42.50 hours per week Mon – Thurs 7.30am – 5pm, Fri 7.30am – 4pm, every other Saturday 8.30 – 12pm. And here’s what we’d like you to have:<ul><li>Industry or merchant experience is advantageous</li><li>Proven experience in sales or customer service role</li><li>Excellent communication skills and confidence in customer interactions.</li><li>Dependable team player, prepared to support in all areas of the branch with a strong work ethic.</li><li>Eagerness to learn, with a positive and enthusiastic attitude</li></ul>We look forward to receiving your application!#ACHS50

Trade Counter Assistant

Salary:Competitive Salary + Bonus + Excellent BenefitsTrade Counter Assistant - Mallusk - BassettsSo, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. &nbsp;Also, did we mention? In addition to the competitive salary there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.&nbsp; &nbsp;We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!&nbsp;As a Trade Counter Assistant based in Mallusk, you’ll be responsible for:&nbsp;&nbsp;<ul><li>Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations</li><li>Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.</li><li>Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.</li><li>Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse</li></ul>This is a full-time, permanent, role working 42.50 hours per week Mon – Thurs 7.30am – 5pm, Fri 7.30am – 4pm, every other Saturday 8.30 – 12pm. And here’s what we’d like you to have:<ul><li>Industry or merchant experience is advantageous</li><li>Proven experience in sales or customer service role</li><li>Excellent communication skills and confidence in customer interactions.</li><li>Dependable team player, prepared to support in all areas of the branch with a strong work ethic.</li><li>Eagerness to learn, with a positive and enthusiastic attitude</li></ul>We look forward to receiving your application!#ACHS50

About Orica At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It's an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work. About the role We are looking for a Drilling Operator to join our team in Northern Ireland. This role is responsible for drilling blast holes according to the Drilling Plan, completing Driller's Logs, arranging Rig movements, and carrying out routine maintenance on plant and equipment. You will also provide feedback to Orica Management on customer issues or opportunities and liaise with the Orica Shotfirer regarding site conditions. The role holder can be based anywhere in Northern Ireland and will be working between sites within the country, so travel is required, and a company vehicle will be provided. Safety is our priority, and we are looking for someone reliable and highly committed to our safety standards. What you will be doing As the Drilling Operator, you will be responsible for: • Delivering drilling services on time and to customer specifications • Interacting with customers on-site to address issues and provide solutions • Ensuring edge protection is in place before the arrival of the shot firing team • Performing routine maintenance on plant and equipment • Providing feedback to Orica Management on customer issues or opportunities • Ensuring compliance with Orica SHE standards and relevant country regulations • Conducting daily and weekly pre-start and shut down checks • Removing waste material from site and ensuring no preventable security incursions or thefts What you will bring • Surface drilling experience • Track machine experience • Basic mechanical knowledge • Understanding of mechanical, hydraulic, and airflow systems • Confidence in speaking with customers • Ability to deal with on-site problems and waste products • Computer literacy • Experience in Drill Rig maintenance is advantageous • Safety Passport, Health and Safety experience/training are advantageous • Availability to work in different locations across Northern Ireland • Driver's license with no infractions and demonstrated driving competence What we offer As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home. We respect and value all Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Drilling Operator

Looking for a permanent,
rewarding role in Belfast City Centre that fits around your life
and saves you money? We're hiring Financial Services Contact Centre
Agents to join our supportive, fast paced customer service
team.Why work with
us?<ul><li>£26,200 annual
salary</li><li>Save on commuting costs
with only 1 day in the office each week once you have successfully
passed grad
bay</li><li>Cut down down daily
expenses - less spent on travel, lunches and
workwear</li><li>Ideal for maintaining a
work life balance while still being part of a
team</li></ul><ul><li>£25 travel subsidy during
training to help with travel
costs.</li></ul><ul><li>Details</li><li>Start date:
Various through Sept/Oct/Nov
2025</li><li>Location: Natwest. Belfast City
Centre&nbsp;</li><li>Shifts:
Full time - 40hrs per
week - hours worked between the hours of 07:00 and
23:00</li><li>Probity
Requirements: Credit, Criminal, Sanctions and Fraud
check will be completed. Also must be able to evidence the last 2
years employment history and the last 5 years address
history</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Firstly, what you
get
from&nbsp;us!<ul><li>Perks at Work – Savings Discounts /
Free Online Classes</li><li>Help@Hand - Savings Discounts /
Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental
Health Support, Financial Advice, Legal
Advice</li><li>Critical Illness – up to
£10,000</li><li>Cycle to Work
Scheme</li><li>Eyecare support
voucher</li><li>Holiday Purchase
Scheme</li><li>Length of Service
Awards</li><li>Workplace
Pension</li><li>Monthly Inspire Awards – For the best of the
best</li><li>Refer-A-Friend earns up to £1,200 for
you</li><li>Monthly Wellbeing
Webinars</li><li>Dedicated Employee Experience
Progress – Here to support TP
journey&nbsp;</li></ul>Now about the
Job!&nbsp; You will provide a proactive and reactive
service to make sure that our customers meet all of their financial
arrangements in-line with their own financial goals. You will
receive all the tools you need to be able to do this role in your
company lead Training and time in Grad Bay.&nbsp; &nbsp; Key
Responsibilities At first point of contact, provide
outstanding customer service and help the organisation to achieve
its goals.&nbsp;Educate customers in the different ways they can do
their banking, supporting them in choosing the right service
options for their personal needs&nbsp;&nbsp; Accurately and compliantly complete processes and procedures,
while providing the customer with a seamless and positive
experience&nbsp;&nbsp; Take the correct actions to deliver
good customer outcomes for any customer needs, regularly reviewing
and taking mitigating actions when gaps are identified to ensure
good customer outcomes.&nbsp;Join us as a Customer Service
Advisor<ul><li>We’ll look to you to
deliver excellent service to our customers, keeping their needs and
financial goals in mind at all
times&nbsp;</li><li>You’ll be educating customers in the different ways they
can do their banking and supporting them in choosing the options
that work best for them&nbsp;</li><li>We’re looking for a
detail-orientated person to compliantly complete processes and
procedures, while providing each customer with a seamless
experience&nbsp;</li></ul>What you'll
do&nbsp;In this role, you’ll
conduct financial reviews with customers and provide them with
accurate information, allowing them to make informed decisions on
financial products and services. You’ll hone your organisational
skills as you manage your diary and balance proactive conversations
with planned customer meetings.&nbsp;Your duties will
include:&nbsp;<ul><li>Supporting the bank’s
way of working to help as many customers as
possible&nbsp;</li><li>Maintaining relationships with colleagues in your
department to support customers and maintain an awareness of the
wider aims of the business&nbsp;</li><li>Resolving complaints
and errors quickly and making sure that the relationship with the
customer is fully restored&nbsp;</li><li>Ensuring each customer
interaction leaves the customer satisfied that their needs have
been met.&nbsp;</li></ul>The skills you'll
need&nbsp;To join us in this
role, you’ll have experience of working in a customer service
environment and managing relationships with customers. You’ll enjoy
applying your excellent organisational and time management skills
to meet performance measures and customer
needs.&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Values we look for you to
have:
<ul><li>Process
Excellence- Doing things well means something to
you and you will always strive to improve on your
work.&nbsp;</li><li>Collaboration-
You enjoy working with others and you like working as a
team
player.&nbsp;</li><li>Communication-
You can speak and write clearly and in a confident
manner.</li><li>Emotional
Intelligence-&nbsp;You possess the ability to be
emotionally intelligent meaning you are able to empathise, be kind
and be good with
others.</li><li>Open-Mindedness- You are able to be open to different
ways of thinking and new
ideas.</li><li>Critical Thinking-
You are able to think logically when making
decisions.</li><li>Solution Orientation-
Having a forward thinking mindset focused on resolving
challenges.</li><li>Entrepreneurship-
Taking ownership, not being afraid to take on new
tasks, develop and have a self-driven
mindset.</li></ul>We’re also looking for
you to
demonstrate:&nbsp;<ul><li>Excellent communication
skills, both verbal and written&nbsp;</li><li>A background of working
within a regulatory environment&nbsp;</li><li>Good technology skills
with the ability to use Microsoft
Office&nbsp;</li><li>A customer focused
attitude</li></ul>Disclaimer&nbsp;Please
be vigilant against job scams. Teleperformance
will&nbsp;never&nbsp;contact you about
anything other than your application through our official channels
- UK phone number, text or Teleperformance or talent.icims email
address. . If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority.Disclaimer&nbsp;Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive. Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application.#priority

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