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We are an equal opportunities employer and we welcome applications from all suitably qualified personsCorporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)Location: NewryContract: Fulltime Permanent 40hours Start Date: Monday 27th October Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite Training: Newry, Granite Exchange – 3 weeksSalary: £12.21 per hourTeleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.&nbsp; The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.&nbsp; The Role:The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.&nbsp; The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.&nbsp; Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer. Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help. Duties:<ul><li>Ability to operate effectively in a fast paced environment with constantly changing priorities. </li><li>Customer focused attitude in daily interactions. &nbsp;&nbsp;&nbsp; </li><li>Daily communication with your customer base via call and email</li><li>Complete necessary admin within your account base on a daily/weekly/monthly basis.</li><li>Providing weekly/monthly reporting to your customer base and providing analysis to enhance service. </li><li>Liaise with other departments within the business to ensure full resolution and ownership for your customers. </li><li>Work in partnership with our client to deliver the best overall experience for your customer. </li></ul>The Ideal Candidate:<ul><li>Previous Service Management experience is essential.&nbsp;&nbsp; </li><li>Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment</li><li>Highly proficient in the use of Microsoft Excel</li><li>Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.</li><li>The ability to understand and communicate client requirements with a clear, positive and customer-focused message</li><li>Excellent time management skills</li><li>A good understanding of call center operations and how to utilize these to deliver client expectations</li><li>Flexibility to adapt to and manage changing and unexpected situations</li><li>Strong Negotiation Skills</li><li>Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads. </li><li>An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.</li></ul>To Work from Home:<ul><li>You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps</li><li>Need to have the ability to work from home in a private room</li><li>Equipment will be supplied while working from home</li><li>Have the ability to return to the Contact Centre when crisis ends </li></ul>The Benefits:<ul><li>Genuine career progression opportunities through our internal development programmes </li><li>Performance recognition schemes</li><li>28 days’ holiday inclusive of bank holidays, rising to 30 from year 2</li><li>Sports &amp; Social Scheme</li><li>Free on-site car parking</li><li>On-site canteen with a great variety of food and &amp; drinks</li><li>Pure Gym – Discounted membership</li></ul>Background Check Requirements:3 years referencing history

Customer Service - Vodafone Ireland

Job Title: HR Business PartnerDepartment: Human ResourcesSalary: £32KTravel Required: Yes, if cluster-based Hours: 37.5 hours per weekReports to: Head of HR Business PartneringLocation: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP siteContract Type: TemporaryJob Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice.Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)<ul><li>Responsible for all day-to-day HR activities required to support in local site/business area</li><li>Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies</li><li>Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported</li><li>Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support</li><li>Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches</li><li>Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business</li><li>Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin</li><li>Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities</li><li>Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service</li><li>Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment &amp; case law updates, developments, risks</li><li>Continually identifies new opportunities to add value to local and wider business area</li><li>Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders</li><li>Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives</li><li>Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area</li><li>Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas</li><li>Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed</li><li>Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice</li><li>Attends internal meetings as required to represent the HR function</li><li>Completes all administration associated with HR responsibilities</li><li>Provides essential support to the Head of HR Business Partnering as needed</li><li>Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement &amp; Retention to ensure successful delivery</li><li>Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems</li><li>Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction</li><li>Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying &amp; harassment, and any other unethical behaviours or practices</li><li>Other duties as assigned.</li></ul>Main Job Requirements Education and Specific Training <ul><li>Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar</li><li>OR equivalent experience</li><li>Membership of CIPD, or similar, is preferable</li><li>Up to date employment law knowledge</li><li>Republic Of Ireland employment law knowledge desirable Work Experience</li><li>2 years of solid HR experience in a contact centre environment, or</li><li>3 years HR generalist experience in another high-paced industry, or Special Certifications</li><li>Lean Six Sigma certification at Yellow Belt level, preferred</li></ul>Required Skills Technical Skills <ul><li>Comprehensive computer skills</li><li>Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others</li><li>Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar</li></ul>Competencies and Specific Skills <ul><li>Takes responsibility for own performance</li><li>Works on own initiative</li><li>Commercially aware</li><li>Strategic mindset</li><li>Compassionate</li><li>Achievement driven</li><li>Excellent analytical ability</li><li>Exceptional attention to detail</li><li>Excellent communication skills – verbal and written</li><li>Excellent influencing skills</li><li>Flexibility</li><li>Resourceful Committed</li><li>TP brand ambassador</li><li>Lives and breathes the company values</li><li>Self-motivated</li><li>Team player</li><li>Creative thinker</li><li>Confident to challenge</li><li>Advanced levels of resilience and focus</li><li>Excellent facilitation and presentation skills</li><li>Continuous improvement mindset</li><li>Excellent organisation skills</li><li>Priority Management skills</li><li>Credible</li><li>Trustworthy</li><li>Dependable</li><li>Courageous</li><li>Empathetic</li></ul>

HR Business Partner

About The Role Why GRAHAM? At GRAHAM, we're more than just one of the UK's leading Total FM providers-we're a dedicated partner committed to enhancing our clients' experiences and making their lives easier. As we continue to expand and thrive, we are looking for a Gas Bias Multi-Skilled Engineer to join our vibrant team in the North-West region, supporting our new contract with Northern Ireland Water. GRAHAM is proud to be an employer of choice, where every individual is valued and the diversity of our workforce is celebrated. With an annual turnover exceeding £1bn, we're devoted to investing in our people and creating an environment where they can excel. If you're a talented engineer with a passion for excellence and a drive to succeed, we want you to be part of our team. <ul> <li>Location: Dungannon / Cookstown</li> <li>Hours Per Week: 40 hours, Mon-Fri</li> <li>Job Type: Permanent, Full-Time</li></ul> What We Offer: <ul> <li>Generous Leave: Up to 33 days of paid annual leave to ensure you have plenty of time to rest and recharge.</li> <li>Financial Security: Excellent company pension and free life assurance-two times your annual salary-for added peace of mind.</li> <li>Health &amp; Wellbeing: Free BUPA health assessments, discounted private healthcare, discounted gym membership, and yearly free flu jabs to keep you healthy.</li> <li>Comprehensive Benefits: Access to an Employee Assistance and Health and Wellbeing programme, free will advice, and a variety of benefits aimed at enhancing your overall wellbeing both at home and at work.</li> <li>Career Growth: Ongoing training and development opportunities to support your professional growth.</li></ul> Your Role: As a Multi-Skilled Engineer at GRAHAM, you will play a critical role in maintaining and enhancing the performance of our client facilities within the North-West region, primarily supporting our contract with Northern Ireland Water. This role will involve managing a variety of planned and reactive maintenance tasks, focusing on gas systems while ensuring top-notch service delivery. Key Responsibilities: <ul> <li>Reactive &amp; Remedial Repairs: Perform repairs and maintenance tasks with a focus on gas systems, minor building fabric repairs, and basic plumbing installations.</li> <li>Client Representation: Maintain a professional and courteous demeanor while interacting with clients and addressing their needs efficiently.</li> <li>Documentation: Complete and submit all required documentation accurately and on time, using both hard copy and electronic formats.</li> <li>Technical Problem-Solving: Resolve complex technical issues related to gas systems and minor works, including sourcing parts and seeking technical support.</li> <li>Health &amp; Safety: Follow strict health and safety guidelines, including conducting risk assessments to ensure safe working practices.</li> <li>Out-of-Hours Cover: Provide out-of-hours support on a rota basis to ensure continuous service availability.</li></ul> This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. About You We are seeking a proactive and experienced Gas Bias Multi-Skilled Engineer who is dedicated to delivering high-quality service and maintaining excellent safety and efficiency standards. Essential Criteria: <ul> <li>NVQ or City &amp; Guilds qualification in a relevant field.</li> <li>Gas Safe Registered.</li> <li>Minimum of 3 years' experience in building maintenance, with a strong focus on gas-related tasks.</li> <li>Current Full UK Driver's License.</li> <li>Registered CSCS/CSR Card or equivalent skill card.</li></ul> Desirable Criteria: <ul> <li>IOSH - Working Safely or a similar health and safety qualification.</li> <li>Mechanical qualifications such as Unvented Systems, Legionella Awareness, etc.</li> <li>Proficiency with PDAs and other IT tools.</li> <li>Asbestos awareness training.</li> <li>VESLP1 Gas storage vessel connections, controls &amp; safety requirements of up to 0.1m3 single LPG gas supply</li> <li>VESLP2 Gas storage vessel connections, controls &amp; safety requirements more than 0.1m3 multiple LPG gas supply</li></ul> Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently under represented in our industry. A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.Access NI Privacy Notice can be viewed at: AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)

15 Full time Jobs in Armagh, UK