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Looking for a permanent,
rewarding role in Belfast City Centre that fits around your life
and saves you money? We're hiring Financial Services Contact Centre
Agents to join our supportive, fast paced customer service
team.Why work with
us?<ul><li>£26,200 annual
salary</li><li>Save on commuting costs
with only 1 day in the office each week once you have successfully
passed grad
bay</li><li>Cut down down daily
expenses - less spent on travel, lunches and
workwear</li><li>Ideal for maintaining a
work life balance while still being part of a
team</li></ul><ul><li>£25 travel subsidy during
training to help with travel
costs.</li></ul><ul><li>Details</li><li>Start date:
Various through Sept/Oct/Nov
2025</li><li>Location: Natwest. Belfast City
Centre&nbsp;</li><li>Shifts:
Full time - 40hrs per
week - hours worked between the hours of 07:00 and
23:00</li><li>Probity
Requirements: Credit, Criminal, Sanctions and Fraud
check will be completed. Also must be able to evidence the last 2
years employment history and the last 5 years address
history</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Firstly, what you
get
from&nbsp;us!<ul><li>Perks at Work – Savings Discounts /
Free Online Classes</li><li>Help@Hand - Savings Discounts /
Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental
Health Support, Financial Advice, Legal
Advice</li><li>Critical Illness – up to
£10,000</li><li>Cycle to Work
Scheme</li><li>Eyecare support
voucher</li><li>Holiday Purchase
Scheme</li><li>Length of Service
Awards</li><li>Workplace
Pension</li><li>Monthly Inspire Awards – For the best of the
best</li><li>Refer-A-Friend earns up to £1,200 for
you</li><li>Monthly Wellbeing
Webinars</li><li>Dedicated Employee Experience
Progress – Here to support TP
journey&nbsp;</li></ul>Now about the
Job!&nbsp; You will provide a proactive and reactive
service to make sure that our customers meet all of their financial
arrangements in-line with their own financial goals. You will
receive all the tools you need to be able to do this role in your
company lead Training and time in Grad Bay.&nbsp; &nbsp; Key
Responsibilities At first point of contact, provide
outstanding customer service and help the organisation to achieve
its goals.&nbsp;Educate customers in the different ways they can do
their banking, supporting them in choosing the right service
options for their personal needs&nbsp;&nbsp; Accurately and compliantly complete processes and procedures,
while providing the customer with a seamless and positive
experience&nbsp;&nbsp; Take the correct actions to deliver
good customer outcomes for any customer needs, regularly reviewing
and taking mitigating actions when gaps are identified to ensure
good customer outcomes.&nbsp;Join us as a Customer Service
Advisor<ul><li>We’ll look to you to
deliver excellent service to our customers, keeping their needs and
financial goals in mind at all
times&nbsp;</li><li>You’ll be educating customers in the different ways they
can do their banking and supporting them in choosing the options
that work best for them&nbsp;</li><li>We’re looking for a
detail-orientated person to compliantly complete processes and
procedures, while providing each customer with a seamless
experience&nbsp;</li></ul>What you'll
do&nbsp;In this role, you’ll
conduct financial reviews with customers and provide them with
accurate information, allowing them to make informed decisions on
financial products and services. You’ll hone your organisational
skills as you manage your diary and balance proactive conversations
with planned customer meetings.&nbsp;Your duties will
include:&nbsp;<ul><li>Supporting the bank’s
way of working to help as many customers as
possible&nbsp;</li><li>Maintaining relationships with colleagues in your
department to support customers and maintain an awareness of the
wider aims of the business&nbsp;</li><li>Resolving complaints
and errors quickly and making sure that the relationship with the
customer is fully restored&nbsp;</li><li>Ensuring each customer
interaction leaves the customer satisfied that their needs have
been met.&nbsp;</li></ul>The skills you'll
need&nbsp;To join us in this
role, you’ll have experience of working in a customer service
environment and managing relationships with customers. You’ll enjoy
applying your excellent organisational and time management skills
to meet performance measures and customer
needs.&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Values we look for you to
have:
<ul><li>Process
Excellence- Doing things well means something to
you and you will always strive to improve on your
work.&nbsp;</li><li>Collaboration-
You enjoy working with others and you like working as a
team
player.&nbsp;</li><li>Communication-
You can speak and write clearly and in a confident
manner.</li><li>Emotional
Intelligence-&nbsp;You possess the ability to be
emotionally intelligent meaning you are able to empathise, be kind
and be good with
others.</li><li>Open-Mindedness- You are able to be open to different
ways of thinking and new
ideas.</li><li>Critical Thinking-
You are able to think logically when making
decisions.</li><li>Solution Orientation-
Having a forward thinking mindset focused on resolving
challenges.</li><li>Entrepreneurship-
Taking ownership, not being afraid to take on new
tasks, develop and have a self-driven
mindset.</li></ul>We’re also looking for
you to
demonstrate:&nbsp;<ul><li>Excellent communication
skills, both verbal and written&nbsp;</li><li>A background of working
within a regulatory environment&nbsp;</li><li>Good technology skills
with the ability to use Microsoft
Office&nbsp;</li><li>A customer focused
attitude</li></ul>Disclaimer&nbsp;Please
be vigilant against job scams. Teleperformance
will&nbsp;never&nbsp;contact you about
anything other than your application through our official channels
- UK phone number, text or Teleperformance or talent.icims email
address. . If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority.Disclaimer&nbsp;Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive. Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application.#priority

58 Full time Jobs in Belfast, UK