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Salary:Competitive Salary + Bonus + Excellent BenefitsWarehouse Assistant - Basildon - Pipe and Climate CentreSo, who are we? We are Pipe and Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. &nbsp;Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.&nbsp; &nbsp;We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!&nbsp;As a Warehouse Assistant based in Basildon you will be responsible for:<ul><li>Carrying out general warehouse tasks, including booking in stock, putting stock away into designated locations and maintaining high standards within the warehouse</li><li>Picking and packing customer orders with accuracy and efficiency (This may involve heavy lifting) .</li><li>Loading and unloading vehicles.</li><li>Assisting customers at the trade counter as and when needed, providing prompt and efficient service while building strong relationships.</li></ul>This is a permanent, full-time position working 40 hours per week, Monday to Friday between the hours of 9am - 6pm. No weekend work required. And here’s what we’d like you to have:&nbsp;<ul><li>Previous experience working in a warehouse environment would be ideal but not essential as training will be provided.</li><li>Confidence in engaging with customers and delivering outstanding customer service.</li><li>A dependable, hardworking team player who’s open to learning</li><li>Basic computer literacy.</li></ul>We look forward to receiving your application!

Warehouse Assistant

Salary:Competitive Salary + Bonus + Excellent Benefits Sales Advisor – Maidstone - Climate CentreSo, who are we? We are Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. &nbsp;Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.&nbsp; &nbsp;We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!&nbsp;As a Sales Advisor based in our Maidstone branch, you’ll be responsible for:&nbsp;&nbsp;<ul><li>Serving customers on the trade counter by understanding their specific needs and providing product recommendations.</li><li>Responding to customer enquiries via phone &amp; email promptly and courteously with a proactive attitude, along with general office duties.</li><li>Completing general warehouse duties, including picking and packing orders, putting away deliveries, and merchandising displays to a high standard.</li></ul>This is a full-time permanent role working 40 hours per week, Monday to Friday, 08:00 am - 17:00 pmAnd here’s what we’d like you to have:<ul><li>Technical knowledge on Climate products or merchant experience is beneficial but not essential, as full training will be provided.</li><li>Sales or customer service experience</li><li>Dependable team player, prepared to support in all areas of the branch.</li><li>Eagerness to learn, with a positive and enthusiastic attitude.</li></ul>We look forward to receiving your application!

Sales Advisor

Sales Assistant

Warehouse Operative

Salary:Competitive Salary + Bonus + Excellent BenefitsSales Advisor - Birmingham West Bromwich - Pipe and Climate CentreSo, who are we? We are Pipe and Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. &nbsp;Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.&nbsp; &nbsp;We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!&nbsp;As a Sales Advisor based in Birmingham West Bromwichyou will be responsible for:<ul><li>Maintain high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.</li><li>Follow agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.</li><li>Maximise sales opportunities, up-selling where possible and following up on other opportunities (e.g. quotations/price enquiries).</li><li>Proactively follow up on backorders and ensure that the forward ordering system is correctly used to maximise product availability.</li><li>Follow agreed process for handling good stock returns, ensuring that customers are fully aware of the published terms and conditions. Work with the customer care team to ensure that the Faulty/Damaged stock process is followed correctly.</li><li>Take ownership for any customer issues that arise, taking time to log them accurately in the appropriate systems following strict procedures and guidelines.</li><li>Handle all customer complaints following the agreed processes, flagging any issues to the branch manager.</li><li>Ensure that the agreed minimum performance criteria for the branch is always exceeded in terms of attendance, order accuracy, and service quality.</li><li>Maintain customer database information systems in logical and efficient manner.</li><li>Carry out other customer-related tasks, as requested by the branch manager.</li><li>Actively participate on any initiative to improve the level of customer service.</li></ul>This is a permanent, full-time position working 40 hours per week, Monday to Friday 08:00am - 17:00pm with 1 hour break. No weekend work required.And here’s what we’d like you to have:&nbsp;<ul><li>Previous internal or external customer service experience preferred.</li><li>Good verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills: ability to interface with personnel from various departments and levels.</li><li>Good organisational skills with the ability to handle multiple tasks simultaneously and meet deadlines.</li><li>Attention to detail and commitment to Customer Service Excellence.</li><li>Ability to access information using automated systems (e.g. Windows based computer systems).</li></ul>We look forward to receiving your application!

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