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Complaints Handler – Banking &amp; Financial Services (Remote)Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service IndustryStart Dates: Nov 2025<ul><li>Salary: £14.16 per hour</li><li>Location: Work From Home</li><li>Shifts: Full Time 8am-8pm Mon-Sat (Subject to Change)</li><li>Training:&nbsp; 2 weeks then 2 weeks Grad Bay</li><li>Contract: Permanent</li><li>Background Checking: </li><ul><li>Right to Work in the UK</li><li>Criminal Record Check</li><li>Credit Check</li><li>Any other associated checks</li></ul></ul>Values we look for you to have: <ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>Job Profile Summary A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training &amp; Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines.&nbsp;Job Description Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepares routine letters, memoranda and reports for approval, while following up on pending issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collects and prepares standard data related to ongoing issues.Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Financial Services

Job Title:&nbsp;Senior Quality Assurance ManagerDepartment:&nbsp;Quality (BFSI)Management Responsibility for:&nbsp;Quality Assurance AssessorsTravel Required: Yes - InfrequentReports to: Head of Quality and Operational Excellence - BFSILocation:&nbsp;WAHA/Glasgow Contract Type: PermanentPosition: Senior Quality Assurance Manager<h1>The Senior Quality Assurance Manager will support TP QA department by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and communication skills. The Snr QA Manager is responsible for standardizing and reporting quality metrics to client and TP internal standards across three operational units, diverse geographical locations, and will be responsible for managing a team of quality specialists.&nbsp; They have direct and frequent interaction with senior client and internal stakeholders.</h1>Key responsibilities include:<ul><li>Provide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process</li><li>Manage the quality and auditing-process and reporting, leading a team of quality specialists</li><li>Ability to evaluate data, identify issues, recommend, own and drive performance improvement areas for internal and external customers</li><li>Own weekly calibration sessions to ensure consistency among quality specialists </li><li>Compile and distribute quality reporting in a standard global format </li><li>Drive requirements for technical quality and auditing solutions, including tools and automated reporting </li><li>Document and publish quality processes </li><li>Act as a key stakeholder in maintenance and update of associate-facing resource material </li><li>Provide clear insight into performance drivers and the levers which impact performance </li><li>Liaise with Operations on coaching and areas for improvement </li><li>Prepare reports and analysis, including relevant analyses versus prior periods and forecasts and associated risk/opportunities</li><li>Learn and apply new tools, to help expand the scope beyond customer experience and improve product quality</li><li>Drive improvement initiatives from conception through implementation </li><li>Drive the development of robust quality improvement coaching and training processes to drive continuous improvement</li><li>Liaise with the TP Business teams globally to learn and implement best practice and to drive customer and performance improvements</li></ul>Qualifications &amp; Experience<ul><li>Worked in a Quality Manager role within the past 6 months (preferable)</li><li>Minimum of 3-4 years’ experience in BFSI preferably with specific experience of consumer duty requirements </li><li>Previous experience in creation, implementation and maintenance of Quality Management Programs with proven qualitative results </li><li>Lean Six Sigma Yellow Belt (advantageous)</li></ul>Skills &amp; Attributes<ul><li>The ideal candidate will have deep understanding of the obligation on FS businesses to meet FCA consumer duty standards</li><li>Comfortable in a fast-paced, multi-tasked, high-energy environment. They are a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations</li><li>Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives </li><li>Good project management skills and experience </li></ul><ul><li>Ability to deep dive/analyse customer related data and draw conclusions leading to improvement initiative recommendations </li><li>Superior judgment, diplomacy and tact </li><li>Demonstrated ability to drive process changes and improvements </li><li>Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners)</li><li>Goal driven, target orientated, able to step back and look at the bigger picture</li><li>Experience in writing documentation and standard operating procedures </li><li>Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint</li><li>Professional approach to working with colleagues at all levels </li><li>Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills </li><li>Motivated to work on own initiative</li><li>Excellent interpersonal and communication skills</li><li>Proven ability to make and implement decisions</li><li>Proven ability to influence change at all levels as appropriate</li></ul>

Senior Quality Assurance Manager

<a>Job Title: </a>SHE Lead Advisor
Location: Scotstoun
Salary: Up to £49,500 dependent on skills and experience
What you’ll be doing:
<ul>
<li>Support the development, maintenance and/or deployment of a SHE management system (including objectives, processes and assurance) that meet the requirements of BAE Systems Operational Framework and International SHE Standards</li>
<li>Provide competent and comprehensive SHE advice and support to Line Leaders, enabling them to effectively manage SHE within their area(s) of responsibility</li>
<li>Lead activities associated with improving SHE practice and performance within a business or site(s), including (but not limited to): competent SHE advice on risk management and control, collation and provision of SHE performance reports (such as incidents, audits, regulatory issues), investigation and reporting of incidents</li>
<li>Support the development and implementation of innovative SHE change programmes</li>
<li>Collaborate with key stakeholders, influencing them to appropriately consider SHE factors during decision making</li>
<li>Monitor the effectiveness, and provide regular reports, on all of the above to relevant stakeholders</li>
</ul>
Your skills and experiences:
<ul>
<li>The role holder is required to hold one or more of the following QCF/NQF Level 5 (or higher) SHE qualifications: NEBOSH National Diploma in Occupational Health and Safety or an equivalent qualification in Safety, Health and/or Environmental subject</li>
<li>The job holder is required to hold a comprehensive and contemporary technical understanding of safety, health and environmental management standards and practice</li>
<li>The role requires an in depth understanding of how to influence others in order to operationalise, integrate and deliver SHE processes, projects and change in a business</li>
<li>The role also requires effective communication skills able to negotiate internally and externally across a range of levels and with high-level sensitivity</li>
</ul>
Benefits:
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.
The Operational SHE team:
Working with a team of fellow SHE professionals, this role is based within the SHE Operational Delivery team who are responsible for supporting the day to day Type 26 ship build programme. The SHE Operational Delivery team is supported by other SHE related functions including but not limited to, technical services, assurance, systems and Occupational Health &amp; Wellbeing.
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 8th October 2025. <a>Interviews for this position will take place week commencing 20th October.</a>
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
#LI-PM1 #LI-Onsite

SHE Lead Advisor

<h2>Summary</h2>
£13.00 - £13.95 per hour |&nbsp; 15-20 hour contracts&nbsp; |&nbsp; Various shifts&nbsp; | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out.Just like you.As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.<h2>What you'll do</h2>
<ul><li>Be a Lidl expert, helping our customers with their questions, queries and requests</li><li>Efficiently work deliveries as they arrive in store</li><li>Passionately provide excellent customer service</li><li>Proactively keep the bakery topped up by baking fresh goods</li><li>Expertly merchandise and maintain our middle aisles of Non-Food products</li></ul><h2>What you'll need</h2>
<ul><li>Experience working in a fast-paced environment</li><li>Excellent customer service skills</li><li>Flexibility to start a shift early or finish late</li><li>A positive approach to changing priorities</li><li>Drive and passion to work hard and make your store a success</li><li>A smile on your face and a friendly manner to inspire your team and help our customers</li></ul><h2>What you'll receive</h2>
<ul><li>30-35 days holiday (pro rata)</li><li>10% in-store discount</li><li>Pension scheme</li><li>Enhanced family leave</li><li>Long service award</li><li>Plus, more of the perks you deserve</li></ul>You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.&nbsp; If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.&nbsp; &nbsp;Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Customer Assistant

Job Title: HR Business PartnerDepartment: Human ResourcesSalary: £32KTravel Required: Yes, if cluster-based Hours: 37.5 hours per weekReports to: Head of HR Business PartneringLocation: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP siteContract Type: TemporaryJob Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice.Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)<ul><li>Responsible for all day-to-day HR activities required to support in local site/business area</li><li>Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies</li><li>Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported</li><li>Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support</li><li>Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches</li><li>Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business</li><li>Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin</li><li>Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities</li><li>Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service</li><li>Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment &amp; case law updates, developments, risks</li><li>Continually identifies new opportunities to add value to local and wider business area</li><li>Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders</li><li>Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives</li><li>Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area</li><li>Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas</li><li>Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed</li><li>Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice</li><li>Attends internal meetings as required to represent the HR function</li><li>Completes all administration associated with HR responsibilities</li><li>Provides essential support to the Head of HR Business Partnering as needed</li><li>Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement &amp; Retention to ensure successful delivery</li><li>Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems</li><li>Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction</li><li>Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying &amp; harassment, and any other unethical behaviours or practices</li><li>Other duties as assigned.</li></ul>Main Job Requirements Education and Specific Training <ul><li>Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar</li><li>OR equivalent experience</li><li>Membership of CIPD, or similar, is preferable</li><li>Up to date employment law knowledge</li><li>Republic Of Ireland employment law knowledge desirable Work Experience</li><li>2 years of solid HR experience in a contact centre environment, or</li><li>3 years HR generalist experience in another high-paced industry, or Special Certifications</li><li>Lean Six Sigma certification at Yellow Belt level, preferred</li></ul>Required Skills Technical Skills <ul><li>Comprehensive computer skills</li><li>Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others</li><li>Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar</li></ul>Competencies and Specific Skills <ul><li>Takes responsibility for own performance</li><li>Works on own initiative</li><li>Commercially aware</li><li>Strategic mindset</li><li>Compassionate</li><li>Achievement driven</li><li>Excellent analytical ability</li><li>Exceptional attention to detail</li><li>Excellent communication skills – verbal and written</li><li>Excellent influencing skills</li><li>Flexibility</li><li>Resourceful Committed</li><li>TP brand ambassador</li><li>Lives and breathes the company values</li><li>Self-motivated</li><li>Team player</li><li>Creative thinker</li><li>Confident to challenge</li><li>Advanced levels of resilience and focus</li><li>Excellent facilitation and presentation skills</li><li>Continuous improvement mindset</li><li>Excellent organisation skills</li><li>Priority Management skills</li><li>Credible</li><li>Trustworthy</li><li>Dependable</li><li>Courageous</li><li>Empathetic</li></ul>

HR Business Partner

Restaurant
general manager 
Welcome to KFC. Home of the real ones. 

We
sell the world’s best chicken. We’ve done it for a long old time — since 1939,
when the idea of 
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly
serve 1000+ communities across the UK and Ireland, bringing the grit, pride and
iconic reputation that started in Kentucky all those years ago.

 
People who are
original. Individual. Fresh. We come to work to be ourselves, and to make
something of ourselves. We bring the graft and the laughs every day — building
our own community, as we serve our original recipe chicken to the ones, we’re
in. 

In our place, ambition grows. Careers build.
Potential goes further. Our doors are open, and they can take you anywhere. 

If you join our team, we only ask one thing.
That you be you. 

Because that makes us, us. 

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full
ownership of the restaurant, and smash performance goals while building a team
that doesn't just meet standards but exceeds them. Own the numbers, the vibe,
and the experience, keeping everything running smoothly while creating a space
where both guests and the team thrive.

What
will you spend your time doing?<ul><li>Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit
goals, and set the vibe.</li><li>Build a team worth following. Train, coach, and motivate your people so they don’t just meet the
standard — they raise it.</li><li>Smash the targets. Own your KPIs and push the team to deliver every shift, every day.</li><li>Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything
runs smooth behind the scenes.</li><li>Make the guest experience
unforgettable. Turn first-timers into regulars by
creating moments that hit different.</li></ul>What we'd love from you:

<ul><li>You lead from the front. You’ve managed teams before and know how to bring the best out of
people.</li><li>You get people. You build strong teams, handle tough conversations, and create a
culture where everyone feels seen.</li><li>You run a tight ship. You know how to keep operations efficient, clean, and compliant — even
when it’s chaos.</li></ul>Keeping it real

We don’t hire staff — we hire people. People
with real lives and aspirations, building real careers. Each of us has
something special to add to the mix we call work, and we’ll always encourage
you to add your perspective. 

See, at KFC, everyone’s welcome — whatever
your background, and whatever future you’re creating. We’ll look out for you
because you’re one of us, not because you work for us. We’ll invest in your
potential, because it’s what we’ve always done. But most of all, we’ll give you
the freedom to be you, wherever (and whoever) you happen to be. 

What’s
in it for you: 
We offer
benefits that make your life that little bit easier, because we know the juggle
is real. 

<ul><li>Pay rate: £35,000 - £40,000</li><li>Quarterly BONUS that rewards
the hustle</li><li>Extra holiday – more time to recharge</li><li>Life assurance – we’ve got you covered</li><li>Free chicken &amp; chips every shift</li><li>25% staff discount</li><li>Gym discounts to keep you moving</li><li>200+ high street perks &amp; cashback</li><li>Wellbeing support that actually helps</li></ul>KFC for
everyone: 
Whoever you are
and wherever you’re from, KFC is a place where you can bring the real 
you to work. We’re here to support you in being yourself, whether you work with
us, or are 
trying to.

Our promise is this: every person who applies 
to a role at KFC, regardless of age, background, ethnicity, gender, ability,
religion or sexual orientation, will have an equal opportunity 
to work here. We don’t just welcome, we encourage applications from
underrepresented groups in all industries.

If you’d like any additional support with 
your application, have a disability or condition that may affect your
performance during the recruitment process, or have any other requirements —
just let us know. We’ll be 
there to help you be the real you. 

Ready? 
We hope so. If
you’re ready to be part of our community, now’s the time to apply. 

Worried you aren’t ticking all the
boxes? Don’t - we’d still love to hear from you.#LifeatKFC&nbsp;

129 Full time Jobs in Glasgow City