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<h2>Summary</h2>
£14.95 to £15.45 per hour &nbsp;| &nbsp;40 hour contract &nbsp;| Various shifts | &nbsp;30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leaveEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.Just like you.As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.<h2>What you'll do</h2>
<ul><li>Motivate and support your team, learning from our Leadership and Company Principles</li><li>Swiftly solve problems and delegate tasks&nbsp;</li><li>Create an environment where your colleagues can succeed alongside you</li><li>Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager</li><li>Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly</li><li>Give our customers the very best experience every time they visit your store</li></ul><h2>What you'll need</h2>
<ul><li>Experience leading a team to achieve targets in a bustling, fast-paced environment</li><li>The ability to effectively delegate tasks and motivate your team</li><li>Patience and a friendly manner with the ability to keep calm in any situation</li><li>Passion to thrive as a key part of the Store Team</li><li>A proactive and encouraging approach to help your colleagues develop themselves and store operations</li></ul><h2>What you'll receive</h2>
<ul><li>30-35 days holiday (pro rata)</li><li>10% in-store discount</li><li>Enhanced family leave</li><li>Pension scheme</li><li>Long service awards&nbsp;</li><li>Plus, more of the perks you deserve</li></ul>You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.&nbsp; If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.&nbsp;Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Retail Shift Manager

Complaints Handler – Banking &amp; Financial Services (Remote)Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service IndustryStart Dates: Nov 2025<ul><li>Salary: £14.16 per hour</li><li>Location: Work From Home</li><li>Shifts: Full Time 8am-8pm Mon-Sat (Subject to Change)</li><li>Training:&nbsp; 2 weeks then 2 weeks Grad Bay</li><li>Contract: Permanent</li><li>Background Checking: </li><ul><li>Right to Work in the UK</li><li>Criminal Record Check</li><li>Credit Check</li><li>Any other associated checks</li></ul></ul>Values we look for you to have: <ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>Job Profile Summary A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training &amp; Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines.&nbsp;Job Description Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepares routine letters, memoranda and reports for approval, while following up on pending issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collects and prepares standard data related to ongoing issues.Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Financial Services

Job Title:&nbsp;Senior Quality Assurance ManagerDepartment:&nbsp;Quality (BFSI)Management Responsibility for:&nbsp;Quality Assurance AssessorsTravel Required: Yes - InfrequentReports to: Head of Quality and Operational Excellence - BFSILocation:&nbsp;WAHA/Glasgow Contract Type: PermanentPosition: Senior Quality Assurance Manager<h1>The Senior Quality Assurance Manager will support TP QA department by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and communication skills. The Snr QA Manager is responsible for standardizing and reporting quality metrics to client and TP internal standards across three operational units, diverse geographical locations, and will be responsible for managing a team of quality specialists.&nbsp; They have direct and frequent interaction with senior client and internal stakeholders.</h1>Key responsibilities include:<ul><li>Provide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process</li><li>Manage the quality and auditing-process and reporting, leading a team of quality specialists</li><li>Ability to evaluate data, identify issues, recommend, own and drive performance improvement areas for internal and external customers</li><li>Own weekly calibration sessions to ensure consistency among quality specialists </li><li>Compile and distribute quality reporting in a standard global format </li><li>Drive requirements for technical quality and auditing solutions, including tools and automated reporting </li><li>Document and publish quality processes </li><li>Act as a key stakeholder in maintenance and update of associate-facing resource material </li><li>Provide clear insight into performance drivers and the levers which impact performance </li><li>Liaise with Operations on coaching and areas for improvement </li><li>Prepare reports and analysis, including relevant analyses versus prior periods and forecasts and associated risk/opportunities</li><li>Learn and apply new tools, to help expand the scope beyond customer experience and improve product quality</li><li>Drive improvement initiatives from conception through implementation </li><li>Drive the development of robust quality improvement coaching and training processes to drive continuous improvement</li><li>Liaise with the TP Business teams globally to learn and implement best practice and to drive customer and performance improvements</li></ul>Qualifications &amp; Experience<ul><li>Worked in a Quality Manager role within the past 6 months (preferable)</li><li>Minimum of 3-4 years’ experience in BFSI preferably with specific experience of consumer duty requirements </li><li>Previous experience in creation, implementation and maintenance of Quality Management Programs with proven qualitative results </li><li>Lean Six Sigma Yellow Belt (advantageous)</li></ul>Skills &amp; Attributes<ul><li>The ideal candidate will have deep understanding of the obligation on FS businesses to meet FCA consumer duty standards</li><li>Comfortable in a fast-paced, multi-tasked, high-energy environment. They are a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations</li><li>Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives </li><li>Good project management skills and experience </li></ul><ul><li>Ability to deep dive/analyse customer related data and draw conclusions leading to improvement initiative recommendations </li><li>Superior judgment, diplomacy and tact </li><li>Demonstrated ability to drive process changes and improvements </li><li>Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners)</li><li>Goal driven, target orientated, able to step back and look at the bigger picture</li><li>Experience in writing documentation and standard operating procedures </li><li>Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint</li><li>Professional approach to working with colleagues at all levels </li><li>Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills </li><li>Motivated to work on own initiative</li><li>Excellent interpersonal and communication skills</li><li>Proven ability to make and implement decisions</li><li>Proven ability to influence change at all levels as appropriate</li></ul>

270 Full time Jobs in Kilmarnock, UK