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Job Title: HR Business PartnerDepartment: Human ResourcesSalary: £32KTravel Required: Yes, if cluster-based Hours: 37.5 hours per weekReports to: Head of HR Business PartneringLocation: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP siteContract Type: TemporaryJob Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice.Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)<ul><li>Responsible for all day-to-day HR activities required to support in local site/business area</li><li>Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies</li><li>Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported</li><li>Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support</li><li>Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches</li><li>Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business</li><li>Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin</li><li>Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities</li><li>Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service</li><li>Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment &amp; case law updates, developments, risks</li><li>Continually identifies new opportunities to add value to local and wider business area</li><li>Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders</li><li>Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives</li><li>Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area</li><li>Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas</li><li>Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed</li><li>Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice</li><li>Attends internal meetings as required to represent the HR function</li><li>Completes all administration associated with HR responsibilities</li><li>Provides essential support to the Head of HR Business Partnering as needed</li><li>Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement &amp; Retention to ensure successful delivery</li><li>Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems</li><li>Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction</li><li>Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying &amp; harassment, and any other unethical behaviours or practices</li><li>Other duties as assigned.</li></ul>Main Job Requirements Education and Specific Training <ul><li>Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar</li><li>OR equivalent experience</li><li>Membership of CIPD, or similar, is preferable</li><li>Up to date employment law knowledge</li><li>Republic Of Ireland employment law knowledge desirable Work Experience</li><li>2 years of solid HR experience in a contact centre environment, or</li><li>3 years HR generalist experience in another high-paced industry, or Special Certifications</li><li>Lean Six Sigma certification at Yellow Belt level, preferred</li></ul>Required Skills Technical Skills <ul><li>Comprehensive computer skills</li><li>Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others</li><li>Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar</li></ul>Competencies and Specific Skills <ul><li>Takes responsibility for own performance</li><li>Works on own initiative</li><li>Commercially aware</li><li>Strategic mindset</li><li>Compassionate</li><li>Achievement driven</li><li>Excellent analytical ability</li><li>Exceptional attention to detail</li><li>Excellent communication skills – verbal and written</li><li>Excellent influencing skills</li><li>Flexibility</li><li>Resourceful Committed</li><li>TP brand ambassador</li><li>Lives and breathes the company values</li><li>Self-motivated</li><li>Team player</li><li>Creative thinker</li><li>Confident to challenge</li><li>Advanced levels of resilience and focus</li><li>Excellent facilitation and presentation skills</li><li>Continuous improvement mindset</li><li>Excellent organisation skills</li><li>Priority Management skills</li><li>Credible</li><li>Trustworthy</li><li>Dependable</li><li>Courageous</li><li>Empathetic</li></ul>

HR Business Partner

Assistant
restaurant general manager 
Welcome to KFC. Home of the real ones. 

We
sell the world’s best chicken. We’ve done it for a long old time — since 1939,
when the idea of 
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly
serve 1000+ communities across the UK and Ireland, bringing the grit, pride and
iconic reputation that started in Kentucky all those years ago.

 
People who are
original. Individual. Fresh. We come to work to be ourselves, and to make
something of ourselves. We bring the graft and the laughs every day — building
our own community, as we serve our original recipe chicken to the ones we’re
in. 

In our place, ambition grows. Careers build.
Potential goes further. Our doors are open, and they can take you anywhere. 

If you join our team, we only ask one thing.
That you be you. 

Because that makes us, us. 

Sounds good? Great. Here’s more about the job.

About the role

Support the team, take charge of
the day-to-day, and help hit those performance
goals while ensuring your team doesn’t just meet expectations, but crushes
them. Own the operations,
the atmosphere, and the guest experience, helping everything
run smoothly and creating a place where both guests and the team feel right at
home.What
will you spend your time doing?<ul><li>Support like a leader. Assist in taking ownership of the restaurant — help drive performance,
hit goals, and keep the vibe alive.</li><li>Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go
beyond them.</li><li>Hit those targets. Own your KPIs, support the team, and make sure every shift delivers
what’s expected.</li><li>Keep everything running smooth. Stay on top of the admin — from rosters to stock, you help ensure the
behind-the-scenes work is solid.</li><li>Make every guest feel special. Assist in turning first-timers into regulars with moments that keep
them coming back.</li></ul> What we'd love from you:<ul><li>You lead by example. You’ve helped manage teams before and know how to bring out the best in
others.</li><li>You understand people. You support building strong teams, handle tough convos, and make sure
everyone feels valued.</li><li>You keep things running. You help ensure smooth operations — efficient, clean, compliant — even
when things get hectic.</li></ul> Keeping it realWe don’t hire staff — we hire people. People
with real lives and aspirations, building real careers. Each of us has
something special to add to the mix we call work, and we’ll always encourage
you to add your perspective. See, at KFC, everyone’s welcome — whatever
your background, and whatever future you’re creating. We’ll look out for you
because you’re one of us, not because you work for us. We’ll invest in your
potential, because it’s what we’ve always done. But most of all, we’ll give you
the freedom to be you, wherever (and whoever) you happen to be. What’s
in it for you: 
We offer
benefits that make your life that little bit easier, because we know the juggle
is real. <ul><li>Pay rate: £32,000 - £35,000</li><li>Quarterly BONUS that rewards
the hustle</li><li>Extra holiday – more time to recharge</li><li>Life assurance – we’ve got you covered</li><li>Free chicken &amp; chips every shift</li><li>25% staff discount</li><li>Gym discounts to keep you moving</li><li>200+ high street perks &amp; cashback</li><li>Wellbeing support that actually helps</li></ul> KFC for
everyone: 
Whoever you are
and wherever you’re from, KFC is a place where you can bring the real 
you to work. We’re here to support you in being yourself, whether you work with
us, or are 
trying to.Our promise is this: every person who applies 
to a role at KFC, regardless of age, background, ethnicity, gender, ability,
religion or sexual orientation, will have an equal opportunity 
to work here. We don’t just welcome, we encourage applications from
underrepresented groups in all industries.If you’d like any additional support with 
your application, have a disability or condition that may affect your
performance during the recruitment process, or have any other requirements —
just let us know. We’ll be 
there to help you be the real you. Ready? 
We hope so. If
you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the
boxes? Don’t - we’d still love to hear from you.#LifeatKFC&nbsp;

Assistant Restaurant General Manager

Restaurant
general manager 
Welcome to KFC. Home of the real ones. 

We
sell the world’s best chicken. We’ve done it for a long old time — since 1939,
when the idea of 
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly
serve 1000+ communities across the UK and Ireland, bringing the grit, pride and
iconic reputation that started in Kentucky all those years ago.

 
People who are
original. Individual. Fresh. We come to work to be ourselves, and to make
something of ourselves. We bring the graft and the laughs every day — building
our own community, as we serve our original recipe chicken to the ones, we’re
in. 

In our place, ambition grows. Careers build.
Potential goes further. Our doors are open, and they can take you anywhere. 

If you join our team, we only ask one thing.
That you be you. 

Because that makes us, us. 

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full
ownership of the restaurant, and smash performance goals while building a team
that doesn't just meet standards but exceeds them. Own the numbers, the vibe,
and the experience, keeping everything running smoothly while creating a space
where both guests and the team thrive.

What
will you spend your time doing?<ul><li>Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit
goals, and set the vibe.</li><li>Build a team worth following. Train, coach, and motivate your people so they don’t just meet the
standard — they raise it.</li><li>Smash the targets. Own your KPIs and push the team to deliver every shift, every day.</li><li>Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything
runs smooth behind the scenes.</li><li>Make the guest experience
unforgettable. Turn first-timers into regulars by
creating moments that hit different.</li></ul>What we'd love from you:

<ul><li>You lead from the front. You’ve managed teams before and know how to bring the best out of
people.</li><li>You get people. You build strong teams, handle tough conversations, and create a
culture where everyone feels seen.</li><li>You run a tight ship. You know how to keep operations efficient, clean, and compliant — even
when it’s chaos.</li></ul>Keeping it real

We don’t hire staff — we hire people. People
with real lives and aspirations, building real careers. Each of us has
something special to add to the mix we call work, and we’ll always encourage
you to add your perspective. 

See, at KFC, everyone’s welcome — whatever
your background, and whatever future you’re creating. We’ll look out for you
because you’re one of us, not because you work for us. We’ll invest in your
potential, because it’s what we’ve always done. But most of all, we’ll give you
the freedom to be you, wherever (and whoever) you happen to be. 

What’s
in it for you: 
We offer
benefits that make your life that little bit easier, because we know the juggle
is real. 

<ul><li>Pay rate: £35,000 - £40,000</li><li>Quarterly BONUS that rewards
the hustle</li><li>Extra holiday – more time to recharge</li><li>Life assurance – we’ve got you covered</li><li>Free chicken &amp; chips every shift</li><li>25% staff discount</li><li>Gym discounts to keep you moving</li><li>200+ high street perks &amp; cashback</li><li>Wellbeing support that actually helps</li></ul>KFC for
everyone: 
Whoever you are
and wherever you’re from, KFC is a place where you can bring the real 
you to work. We’re here to support you in being yourself, whether you work with
us, or are 
trying to.

Our promise is this: every person who applies 
to a role at KFC, regardless of age, background, ethnicity, gender, ability,
religion or sexual orientation, will have an equal opportunity 
to work here. We don’t just welcome, we encourage applications from
underrepresented groups in all industries.

If you’d like any additional support with 
your application, have a disability or condition that may affect your
performance during the recruitment process, or have any other requirements —
just let us know. We’ll be 
there to help you be the real you. 

Ready? 
We hope so. If
you’re ready to be part of our community, now’s the time to apply. 

Worried you aren’t ticking all the
boxes? Don’t - we’d still love to hear from you.#LifeatKFC

160 Full time Jobs in Merseyside