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Salary:Competitive Salary + Bonus + Excellent BenefitsTrade Counter Assistant - Lisburn - BassettsSo, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. &nbsp;Also, did we mention? In addition to the competitive salary there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.&nbsp; &nbsp;We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!&nbsp;As a Trade Counter Assistant based in Lisburn, you’ll be responsible for:&nbsp;&nbsp;<ul><li>Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations</li><li>Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.</li><li>Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.</li><li>Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse</li></ul>This is a full-time, permanent, role working 42.50 hours per week Mon – Thurs 7.30am – 5pm, Fri 7.30am – 4pm, every other Saturday 8.30 – 12pm. And here’s what we’d like you to have:<ul><li>Industry or merchant experience is advantageous</li><li>Proven experience in sales or customer service role</li><li>Excellent communication skills and confidence in customer interactions.</li><li>Dependable team player, prepared to support in all areas of the branch with a strong work ethic.</li><li>Eagerness to learn, with a positive and enthusiastic attitude</li></ul>We look forward to receiving your application!#ACHS50

Trade Counter Assistant

Salary:Competitive Salary + Bonus + Excellent BenefitsTrade Counter Assistant - Mallusk - BassettsSo, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. &nbsp;Also, did we mention? In addition to the competitive salary there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.&nbsp; &nbsp;We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!&nbsp;As a Trade Counter Assistant based in Mallusk, you’ll be responsible for:&nbsp;&nbsp;<ul><li>Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations</li><li>Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.</li><li>Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.</li><li>Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse</li></ul>This is a full-time, permanent, role working 42.50 hours per week Mon – Thurs 7.30am – 5pm, Fri 7.30am – 4pm, every other Saturday 8.30 – 12pm. And here’s what we’d like you to have:<ul><li>Industry or merchant experience is advantageous</li><li>Proven experience in sales or customer service role</li><li>Excellent communication skills and confidence in customer interactions.</li><li>Dependable team player, prepared to support in all areas of the branch with a strong work ethic.</li><li>Eagerness to learn, with a positive and enthusiastic attitude</li></ul>We look forward to receiving your application!#ACHS50

Looking for a permanent, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.Why work with us?<ul><li>£26,200 annual salary</li><li>Save on commuting costs with only 2 day’s in the office each week once you have successfully passed grad bay</li><li>Cut down daily expenses - less spent on travel, lunches and workwear</li><li>Ideal for maintaining a work life balance while still being part of a team</li><li>£25 travel subsidy during training to help with travel costs.</li></ul><ul><li>Details</li><li>Start date: Nov 2025</li><li>Location: Natwest, Newtownards&nbsp;</li><li>Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00</li><li>Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Firstly, what you get from&nbsp;us!<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li></ul>Now about the Job!&nbsp; You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.&nbsp; &nbsp; Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.&nbsp;Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs&nbsp;&nbsp; Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience&nbsp;&nbsp; Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.&nbsp;Join us as a Customer Service Advisor<ul><li>We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times&nbsp;</li><li>You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them&nbsp;</li><li>We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience&nbsp;</li></ul>What you'll do&nbsp;In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.&nbsp;Your duties will include:&nbsp;<ul><li>Supporting the bank’s way of working to help as many customers as possible&nbsp;</li><li>Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business&nbsp;</li><li>Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored&nbsp;</li><li>Ensuring each customer interaction leaves the customer satisfied that their needs have been met.&nbsp;</li></ul>The skills you'll need&nbsp;To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.&nbsp;We’re also looking for you to demonstrate:&nbsp;<ul><li>Excellent communication skills, both verbal and written&nbsp;</li><li>A background of working within a regulatory environment&nbsp;</li><li>Good technology skills with the ability to use Microsoft Office&nbsp;</li><li>A customer focused attitude</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Customer Service Specialist - Natwest

Complaints Handler – Banking &amp; Financial Services (Remote)Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service IndustryStart Dates: Nov 2025<ul><li>Salary: £14.16 per hour</li><li>Location: Work From Home</li><li>Shifts: Full Time 8am-8pm Mon-Sat (Subject to Change)</li><li>Training:&nbsp; 2 weeks then 2 weeks Grad Bay</li><li>Contract: Permanent</li><li>Background Checking: </li><ul><li>Right to Work in the UK</li><li>Criminal Record Check</li><li>Credit Check</li><li>Any other associated checks</li></ul></ul>Values we look for you to have: <ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>Job Profile Summary A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training &amp; Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines.&nbsp;Job Description Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepares routine letters, memoranda and reports for approval, while following up on pending issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collects and prepares standard data related to ongoing issues.Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Financial Services

We are an equal opportunities employer and we welcome applications from all suitably qualified personsCorporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)Location: NewryContract: Fulltime Permanent 40hours Start Date: Monday 27th October Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite Training: Newry, Granite Exchange – 3 weeksSalary: £12.21 per hourTeleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.&nbsp; The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.&nbsp; The Role:The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.&nbsp; The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.&nbsp; Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer. Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help. Duties:<ul><li>Ability to operate effectively in a fast paced environment with constantly changing priorities. </li><li>Customer focused attitude in daily interactions. &nbsp;&nbsp;&nbsp; </li><li>Daily communication with your customer base via call and email</li><li>Complete necessary admin within your account base on a daily/weekly/monthly basis.</li><li>Providing weekly/monthly reporting to your customer base and providing analysis to enhance service. </li><li>Liaise with other departments within the business to ensure full resolution and ownership for your customers. </li><li>Work in partnership with our client to deliver the best overall experience for your customer. </li></ul>The Ideal Candidate:<ul><li>Previous Service Management experience is essential.&nbsp;&nbsp; </li><li>Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment</li><li>Highly proficient in the use of Microsoft Excel</li><li>Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.</li><li>The ability to understand and communicate client requirements with a clear, positive and customer-focused message</li><li>Excellent time management skills</li><li>A good understanding of call center operations and how to utilize these to deliver client expectations</li><li>Flexibility to adapt to and manage changing and unexpected situations</li><li>Strong Negotiation Skills</li><li>Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads. </li><li>An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.</li></ul>To Work from Home:<ul><li>You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps</li><li>Need to have the ability to work from home in a private room</li><li>Equipment will be supplied while working from home</li><li>Have the ability to return to the Contact Centre when crisis ends </li></ul>The Benefits:<ul><li>Genuine career progression opportunities through our internal development programmes </li><li>Performance recognition schemes</li><li>28 days’ holiday inclusive of bank holidays, rising to 30 from year 2</li><li>Sports &amp; Social Scheme</li><li>Free on-site car parking</li><li>On-site canteen with a great variety of food and &amp; drinks</li><li>Pure Gym – Discounted membership</li></ul>Background Check Requirements:3 years referencing history

Customer Service - Vodafone Ireland

Job Title: HR Business PartnerDepartment: Human ResourcesSalary: £32KTravel Required: Yes, if cluster-based Hours: 37.5 hours per weekReports to: Head of HR Business PartneringLocation: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP siteContract Type: TemporaryJob Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice.Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)<ul><li>Responsible for all day-to-day HR activities required to support in local site/business area</li><li>Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies</li><li>Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported</li><li>Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support</li><li>Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches</li><li>Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business</li><li>Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin</li><li>Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities</li><li>Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service</li><li>Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment &amp; case law updates, developments, risks</li><li>Continually identifies new opportunities to add value to local and wider business area</li><li>Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders</li><li>Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives</li><li>Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area</li><li>Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas</li><li>Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed</li><li>Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice</li><li>Attends internal meetings as required to represent the HR function</li><li>Completes all administration associated with HR responsibilities</li><li>Provides essential support to the Head of HR Business Partnering as needed</li><li>Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement &amp; Retention to ensure successful delivery</li><li>Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems</li><li>Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction</li><li>Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying &amp; harassment, and any other unethical behaviours or practices</li><li>Other duties as assigned.</li></ul>Main Job Requirements Education and Specific Training <ul><li>Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar</li><li>OR equivalent experience</li><li>Membership of CIPD, or similar, is preferable</li><li>Up to date employment law knowledge</li><li>Republic Of Ireland employment law knowledge desirable Work Experience</li><li>2 years of solid HR experience in a contact centre environment, or</li><li>3 years HR generalist experience in another high-paced industry, or Special Certifications</li><li>Lean Six Sigma certification at Yellow Belt level, preferred</li></ul>Required Skills Technical Skills <ul><li>Comprehensive computer skills</li><li>Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others</li><li>Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar</li></ul>Competencies and Specific Skills <ul><li>Takes responsibility for own performance</li><li>Works on own initiative</li><li>Commercially aware</li><li>Strategic mindset</li><li>Compassionate</li><li>Achievement driven</li><li>Excellent analytical ability</li><li>Exceptional attention to detail</li><li>Excellent communication skills – verbal and written</li><li>Excellent influencing skills</li><li>Flexibility</li><li>Resourceful Committed</li><li>TP brand ambassador</li><li>Lives and breathes the company values</li><li>Self-motivated</li><li>Team player</li><li>Creative thinker</li><li>Confident to challenge</li><li>Advanced levels of resilience and focus</li><li>Excellent facilitation and presentation skills</li><li>Continuous improvement mindset</li><li>Excellent organisation skills</li><li>Priority Management skills</li><li>Credible</li><li>Trustworthy</li><li>Dependable</li><li>Courageous</li><li>Empathetic</li></ul>

63 Full time Jobs in Newtownards BT23, UK