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Job Title:&nbsp;Senior Quality Assurance ManagerDepartment:&nbsp;Quality (BFSI)Management Responsibility for:&nbsp;Quality Assurance AssessorsTravel Required: Yes - InfrequentReports to: Head of Quality and Operational Excellence - BFSILocation:&nbsp;WAHA/Glasgow Contract Type: PermanentPosition: Senior Quality Assurance Manager<h1>The Senior Quality Assurance Manager will support TP QA department by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and communication skills. The Snr QA Manager is responsible for standardizing and reporting quality metrics to client and TP internal standards across three operational units, diverse geographical locations, and will be responsible for managing a team of quality specialists.&nbsp; They have direct and frequent interaction with senior client and internal stakeholders.</h1>Key responsibilities include:<ul><li>Provide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process</li><li>Manage the quality and auditing-process and reporting, leading a team of quality specialists</li><li>Ability to evaluate data, identify issues, recommend, own and drive performance improvement areas for internal and external customers</li><li>Own weekly calibration sessions to ensure consistency among quality specialists </li><li>Compile and distribute quality reporting in a standard global format </li><li>Drive requirements for technical quality and auditing solutions, including tools and automated reporting </li><li>Document and publish quality processes </li><li>Act as a key stakeholder in maintenance and update of associate-facing resource material </li><li>Provide clear insight into performance drivers and the levers which impact performance </li><li>Liaise with Operations on coaching and areas for improvement </li><li>Prepare reports and analysis, including relevant analyses versus prior periods and forecasts and associated risk/opportunities</li><li>Learn and apply new tools, to help expand the scope beyond customer experience and improve product quality</li><li>Drive improvement initiatives from conception through implementation </li><li>Drive the development of robust quality improvement coaching and training processes to drive continuous improvement</li><li>Liaise with the TP Business teams globally to learn and implement best practice and to drive customer and performance improvements</li></ul>Qualifications &amp; Experience<ul><li>Worked in a Quality Manager role within the past 6 months (preferable)</li><li>Minimum of 3-4 years’ experience in BFSI preferably with specific experience of consumer duty requirements </li><li>Previous experience in creation, implementation and maintenance of Quality Management Programs with proven qualitative results </li><li>Lean Six Sigma Yellow Belt (advantageous)</li></ul>Skills &amp; Attributes<ul><li>The ideal candidate will have deep understanding of the obligation on FS businesses to meet FCA consumer duty standards</li><li>Comfortable in a fast-paced, multi-tasked, high-energy environment. They are a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations</li><li>Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives </li><li>Good project management skills and experience </li></ul><ul><li>Ability to deep dive/analyse customer related data and draw conclusions leading to improvement initiative recommendations </li><li>Superior judgment, diplomacy and tact </li><li>Demonstrated ability to drive process changes and improvements </li><li>Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners)</li><li>Goal driven, target orientated, able to step back and look at the bigger picture</li><li>Experience in writing documentation and standard operating procedures </li><li>Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint</li><li>Professional approach to working with colleagues at all levels </li><li>Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills </li><li>Motivated to work on own initiative</li><li>Excellent interpersonal and communication skills</li><li>Proven ability to make and implement decisions</li><li>Proven ability to influence change at all levels as appropriate</li></ul>

Senior Quality Assurance Manager

<h2>Summary</h2>
£13.30 - £18.95 per hour* | Part Time &amp; Full Time Contract | Various shift patterns available | 30-35 days holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re hard-working, focused and reliable.Just like you.As a Lidl Warehouse Operative, you’ll make sure our stores receive the right stock when they need it. From picking products to helping out in team tasks like checking stock, you’ll roll up your sleeves and get the job done. You’ll work through your orders independently to help get our 2,000-plus products into the hands of happy customers, taking pride in the fact that without you, our shelves would be empty.In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.&nbsp;<h2>What you'll do</h2>
<ul><li>Be a multitasker, carefully listening to picking instructions through your headset to carry them out swiftly</li><li>Pack a variety of our products including meat, fruit, frozen and chilled items (with premium payments of £1.50/hour when working at temperatures as low as -18°C)</li><li>Make sure your deliveries are perfectly stacked and secure</li><li>Report any damaged items to your manager</li><li>Be responsible for independently working through your orders&nbsp;</li></ul><h2>What you'll need</h2>
<ul><li>Experience working in a fast-paced environment</li><li>The drive to meet your goals and targets</li><li>Excellent attention to detail when working quickly</li><li>Self-motivation to work hard and make a real difference</li></ul><h2>What you'll receive</h2>
<ul><li>30-35 days holiday (pro rata)</li><li>10% in-store discount</li><li>Pension scheme</li><li>Enhanced family leave</li><li>Gym discount</li><li>Plus, more of the perks you deserve</li></ul>You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.&nbsp; If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.&nbsp;*Max. rate includes £1.50 extra per hour for hours worked in the freezer and £3.50 extra per hour for hours worked between 23.00 - 05.00.Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Warehouse Operative

Where: BT Glasgow Contact Centre - Alexander Bain House&nbsp;Full Time:&nbsp;PermanentSalary: £25.087 rising to £25.684 after 8 months, plus uncapped commission If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.What's in it for you?<ul type="disc"><li>Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme</li><li>Online GP: Access to a private GP 24/7 for you and your immediate family, at no cost to you</li><li>Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.</li><li>Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.</li><li>Huge Discounts: Save on EE &amp; BT products, including mobile and broadband.</li><li>Career Development: Support in achieving the career you want without limits.</li><li>Season Ticket Travel Loan: Funds for your travel to and from work.</li><li>Volunteering Days: Give back to your local community.</li><li>Optional Private Healthcare and Dental: Protection for &nbsp;you and your family.</li></ul>Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

25 Full time Jobs in North Lanarkshire