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Complaints Handler – Banking &amp; Financial Services (Remote)Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service IndustryStart Dates: Nov 2025<ul><li>Salary: £14.16 per hour</li><li>Location: Work From Home</li><li>Shifts: Full Time 8am-8pm Mon-Sat (Subject to Change)</li><li>Training:&nbsp; 2 weeks then 2 weeks Grad Bay</li><li>Contract: Permanent</li><li>Background Checking: </li><ul><li>Right to Work in the UK</li><li>Criminal Record Check</li><li>Credit Check</li><li>Any other associated checks</li></ul></ul>Values we look for you to have: <ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>Job Profile Summary A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training &amp; Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines.&nbsp;Job Description Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepares routine letters, memoranda and reports for approval, while following up on pending issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collects and prepares standard data related to ongoing issues.Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Financial Services

IWS ManagerBillingham (Home of McCoy’s, Pom-Bear and more)&nbsp;On-site&nbsp;Join our snack-loving team We’re looking for an IWS Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.About the role The IWS Manager will lead the phased implementation of the Intersnack Working System (IWS) at the Teesside site. This role is pivotal in driving operational excellence, enhancing employee engagement, and eliminating losses. It also contributes to regional capability-building and cross-site collaboration.&nbsp;What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:<ul><li>Annual bonus scheme, with a strong track record of overachievement</li><li>Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care</li><li>KP Pension Plan – contribution matching up to 7% of your salary</li><li>25 days holiday, plus the option to buy more</li><li>KP4ME – our online platform for benefits, discounts, wellbeing tools and more</li></ul>What will you be doing?Site Leadership<ul><li>Lead the Teesside site through IWS phases to deliver CBN and OGSM targets</li><li>Coach and develop IWS Deployment Coaches and Line Leads</li><li>Drive colleague engagement using structured tools including PBAT/OHA, ‘Values &amp; behaviours’ and the Best Companies Survey</li><li>Collaborate closely with site leadership and employee representatives</li></ul>Loss elimination &amp; systems implementation<ul><li>Develop and deliver the Site Master Plan and 90-day plans</li><li>Apply IWS tools including Push/Pull pillars, UPS, 6W2H, DDS, CILs and Defect Handling</li><li>Lead root cause analysis to achieve breakthrough results in OEE and reduce downtime</li><li>Embed and coach Daily Management Systems (DMS) and standard work practices</li></ul>Support &amp; capability building<ul><li>Provide coaching and calibrated assessments across all site Pillars, Departments and Line Structure Teams</li><li>Share best practices and contribute to global IWS capability development</li><li>Build leadership capability across site teams and Line Structure Teams</li></ul>Who are we? We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.We’re committed to inclusion We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.We’d love to hear from you if you can bring: Education &amp; Qualifications<ul><li>Degree in Engineering, Manufacturing, or related field. Alternatively, candidates with 5+ years in a site leadership role overseeing teams of 150+ people will be considered.</li><li>Lean Six Sigma or equivalent lean systems certification.</li><li>Coaching accreditation and project/programme management qualifications (preferred).</li></ul>Experience<ul><li>Proven experience in food manufacturing or FMCG environments.</li><li>Leadership experience in operational excellence or lean transformation.</li><li>Budgeting, forecasting, and capital expenditure awareness.</li><li>Proven track record of embedding continuous improvement within operations, transitioning ownership from a traditional CI department to frontline teams.</li></ul>Skills &amp; Attributes<ul><li>Leadership Through Others:&nbsp;Candidates must demonstrate how they’ve enabled, coached, and empowered teams—not just delivered results individually.</li><li>Broad CI Perspective:&nbsp;While TPM expertise is welcome, candidates must show adaptability across multiple IWS pillars and methodologies.</li><li>Influence &amp; Presence:&nbsp;Ability to challenge constructively, contribute meaningfully in senior forums, and drive alignment across functions.</li><li>Analytical &amp; Technical:&nbsp;Strong problem-solving skills, intermediate Excel proficiency, and familiarity with structured problem-solving tools.</li><li>Communication &amp; Coaching:&nbsp;Clear, confident communication style with the ability to inspire and influence diverse teams.</li><li>Strategic Thinking: Ability to connect operational improvements to broader business goals.</li><li>Presence in Leadership Forums: Demonstrated ability to influence, challenge, and align senior stakeholders.</li></ul>#LI-SC1 #LI-Onsite

IWS Programme Manager

Where: &nbsp;EE Darlington Full time:&nbsp;Permanent&nbsp; Salary:&nbsp;£25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission&nbsp; Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date:&nbsp;November 2025 onwardsWhy this job mattersIf you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in&nbsp;Darlington.We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.What’s in it for you?<ul><li>A great starting salary of  £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.</li><li>Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.</li><li>Huge discounts of EE &amp; BT products including your Mobile and Broadband – saving you hundreds of pounds every year.</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.</li><li>Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.</li><li>Volunteering days, so you can give back to your local community.</li><li>Optional Private Healthcare and Dental, to protect you and your family.</li></ul>On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

320 Full time Jobs in Sunderland, UK