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Complaints Handler – Banking &amp; Financial Services (Remote)Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service IndustryStart Dates: Nov 2025<ul><li>Salary: £14.16 per hour</li><li>Location: Work From Home</li><li>Shifts: Full Time 8am-8pm Mon-Sat (Subject to Change)</li><li>Training:&nbsp; 2 weeks then 2 weeks Grad Bay</li><li>Contract: Permanent</li><li>Background Checking: </li><ul><li>Right to Work in the UK</li><li>Criminal Record Check</li><li>Credit Check</li><li>Any other associated checks</li></ul></ul>Values we look for you to have: <ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>Job Profile Summary A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training &amp; Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines.&nbsp;Job Description Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepares routine letters, memoranda and reports for approval, while following up on pending issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collects and prepares standard data related to ongoing issues.Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Financial Services

IWS ManagerBillingham (Home of McCoy’s, Pom-Bear and more)&nbsp;On-site&nbsp;Join our snack-loving team We’re looking for an IWS Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.About the role The IWS Manager will lead the phased implementation of the Intersnack Working System (IWS) at the Teesside site. This role is pivotal in driving operational excellence, enhancing employee engagement, and eliminating losses. It also contributes to regional capability-building and cross-site collaboration.&nbsp;What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:<ul><li>Annual bonus scheme, with a strong track record of overachievement</li><li>Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care</li><li>KP Pension Plan – contribution matching up to 7% of your salary</li><li>25 days holiday, plus the option to buy more</li><li>KP4ME – our online platform for benefits, discounts, wellbeing tools and more</li></ul>What will you be doing?Site Leadership<ul><li>Lead the Teesside site through IWS phases to deliver CBN and OGSM targets</li><li>Coach and develop IWS Deployment Coaches and Line Leads</li><li>Drive colleague engagement using structured tools including PBAT/OHA, ‘Values &amp; behaviours’ and the Best Companies Survey</li><li>Collaborate closely with site leadership and employee representatives</li></ul>Loss elimination &amp; systems implementation<ul><li>Develop and deliver the Site Master Plan and 90-day plans</li><li>Apply IWS tools including Push/Pull pillars, UPS, 6W2H, DDS, CILs and Defect Handling</li><li>Lead root cause analysis to achieve breakthrough results in OEE and reduce downtime</li><li>Embed and coach Daily Management Systems (DMS) and standard work practices</li></ul>Support &amp; capability building<ul><li>Provide coaching and calibrated assessments across all site Pillars, Departments and Line Structure Teams</li><li>Share best practices and contribute to global IWS capability development</li><li>Build leadership capability across site teams and Line Structure Teams</li></ul>Who are we? We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.We’re committed to inclusion We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.We’d love to hear from you if you can bring: Education &amp; Qualifications<ul><li>Degree in Engineering, Manufacturing, or related field. Alternatively, candidates with 5+ years in a site leadership role overseeing teams of 150+ people will be considered.</li><li>Lean Six Sigma or equivalent lean systems certification.</li><li>Coaching accreditation and project/programme management qualifications (preferred).</li></ul>Experience<ul><li>Proven experience in food manufacturing or FMCG environments.</li><li>Leadership experience in operational excellence or lean transformation.</li><li>Budgeting, forecasting, and capital expenditure awareness.</li><li>Proven track record of embedding continuous improvement within operations, transitioning ownership from a traditional CI department to frontline teams.</li></ul>Skills &amp; Attributes<ul><li>Leadership Through Others:&nbsp;Candidates must demonstrate how they’ve enabled, coached, and empowered teams—not just delivered results individually.</li><li>Broad CI Perspective:&nbsp;While TPM expertise is welcome, candidates must show adaptability across multiple IWS pillars and methodologies.</li><li>Influence &amp; Presence:&nbsp;Ability to challenge constructively, contribute meaningfully in senior forums, and drive alignment across functions.</li><li>Analytical &amp; Technical:&nbsp;Strong problem-solving skills, intermediate Excel proficiency, and familiarity with structured problem-solving tools.</li><li>Communication &amp; Coaching:&nbsp;Clear, confident communication style with the ability to inspire and influence diverse teams.</li><li>Strategic Thinking: Ability to connect operational improvements to broader business goals.</li><li>Presence in Leadership Forums: Demonstrated ability to influence, challenge, and align senior stakeholders.</li></ul>#LI-SC1 #LI-Onsite

IWS Programme Manager

<h2>Summary</h2>
£13.00 - £13.95 per hour |&nbsp; 20 hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out.Just like you.As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.<h2>What you'll do</h2>
<ul><li>Be a Lidl expert, helping our customers with their questions, queries and requests</li><li>Efficiently work deliveries as they arrive in store</li><li>Passionately provide excellent customer service</li><li>Proactively keep the bakery topped up by baking fresh goods</li><li>Expertly merchandise and maintain our middle aisles of Non-Food products</li></ul><h2>What you'll need</h2>
<ul><li>Experience working in a fast-paced environment</li><li>Excellent customer service skills</li><li>Flexibility to start a shift early or finish late</li><li>A positive approach to changing priorities</li><li>Drive and passion to work hard and make your store a success</li><li>A smile on your face and a friendly manner to inspire your team and help our customers</li></ul><h2>What you'll receive</h2>
<ul><li>30-35 days holiday (pro rata)</li><li>10% in-store discount</li><li>Pension scheme</li><li>Enhanced family leave</li><li>Long service award</li><li>Plus, more of the perks you deserve</li></ul>We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.&nbsp; If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.&nbsp; &nbsp;Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

217 Jobs in Heighington Village, UK