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Job Title:&nbsp;Senior Quality Assurance ManagerDepartment:&nbsp;Quality (BFSI)Management Responsibility for:&nbsp;Quality Assurance AssessorsTravel Required: Yes - InfrequentReports to: Head of Quality and Operational Excellence - BFSILocation:&nbsp;WAHA/Glasgow Contract Type: PermanentPosition: Senior Quality Assurance Manager<h1>The Senior Quality Assurance Manager will support TP QA department by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and communication skills. The Snr QA Manager is responsible for standardizing and reporting quality metrics to client and TP internal standards across three operational units, diverse geographical locations, and will be responsible for managing a team of quality specialists.&nbsp; They have direct and frequent interaction with senior client and internal stakeholders.</h1>Key responsibilities include:<ul><li>Provide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process</li><li>Manage the quality and auditing-process and reporting, leading a team of quality specialists</li><li>Ability to evaluate data, identify issues, recommend, own and drive performance improvement areas for internal and external customers</li><li>Own weekly calibration sessions to ensure consistency among quality specialists </li><li>Compile and distribute quality reporting in a standard global format </li><li>Drive requirements for technical quality and auditing solutions, including tools and automated reporting </li><li>Document and publish quality processes </li><li>Act as a key stakeholder in maintenance and update of associate-facing resource material </li><li>Provide clear insight into performance drivers and the levers which impact performance </li><li>Liaise with Operations on coaching and areas for improvement </li><li>Prepare reports and analysis, including relevant analyses versus prior periods and forecasts and associated risk/opportunities</li><li>Learn and apply new tools, to help expand the scope beyond customer experience and improve product quality</li><li>Drive improvement initiatives from conception through implementation </li><li>Drive the development of robust quality improvement coaching and training processes to drive continuous improvement</li><li>Liaise with the TP Business teams globally to learn and implement best practice and to drive customer and performance improvements</li></ul>Qualifications &amp; Experience<ul><li>Worked in a Quality Manager role within the past 6 months (preferable)</li><li>Minimum of 3-4 years’ experience in BFSI preferably with specific experience of consumer duty requirements </li><li>Previous experience in creation, implementation and maintenance of Quality Management Programs with proven qualitative results </li><li>Lean Six Sigma Yellow Belt (advantageous)</li></ul>Skills &amp; Attributes<ul><li>The ideal candidate will have deep understanding of the obligation on FS businesses to meet FCA consumer duty standards</li><li>Comfortable in a fast-paced, multi-tasked, high-energy environment. They are a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations</li><li>Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives </li><li>Good project management skills and experience </li></ul><ul><li>Ability to deep dive/analyse customer related data and draw conclusions leading to improvement initiative recommendations </li><li>Superior judgment, diplomacy and tact </li><li>Demonstrated ability to drive process changes and improvements </li><li>Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners)</li><li>Goal driven, target orientated, able to step back and look at the bigger picture</li><li>Experience in writing documentation and standard operating procedures </li><li>Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint</li><li>Professional approach to working with colleagues at all levels </li><li>Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills </li><li>Motivated to work on own initiative</li><li>Excellent interpersonal and communication skills</li><li>Proven ability to make and implement decisions</li><li>Proven ability to influence change at all levels as appropriate</li></ul>

Senior Quality Assurance Manager

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.&nbsp;We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.Here is all you need to know…<ul><li>Start Date: October/November 2025&nbsp;</li><li>Salary: £12.21 per hour</li><li>Job Type: Full Time – Permanent </li><li>Working Hours: 40 hours per week (including training) </li></ul><ul><li>Operational hours after training -&nbsp; We require full flexibility between 08.00 - 22.00 Monday - Sunday</li></ul><ul><li>Training: 2 weeks based in Glasgow, City Park.</li></ul><ul><li>Training hours 09:00am – 18:00pm Monday – Friday&nbsp;</li></ul><ul><li>Joining the team: First 3-months working on-site in Glasgow&nbsp; then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. </li></ul>Who we are looking for… <ul><li>A professional, polite and courteous telephone manner</li><li>Ability to deliver excellent service with outgoing nature </li><li>Excellent verbal communication skills, with fluency in English essential</li><li>A good listener who can convey empathy, patience and understanding </li><li>Confident and proactive to deal with difficult situations and conversations </li><li>Confident in having customer conversations </li><li>High levels of accuracy and attention to detail</li><li>Confident in working independently</li><li>Confident in making complex decisions</li><li>Self-motivated and able to affectively problem solve</li><li>Interpersonal skills</li><li>Be driven to work towards achievable targets</li><li>Excellent numeracy skills </li><li>Previous banking/ financial experience is highly desired but not essential </li><li>Previous call centre/ customer service experience is essential</li></ul>Values we look for you to have...<ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>What will my role involve…? <ul><li>Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact</li><li>Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support</li><li>Helping customers that may be going through financial difficulty and debit card support</li><li>Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services</li><li>Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers</li><li>Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers </li><li>Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer</li><li>Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management </li><li>Confident in following banking processes and explaining this to customer</li></ul>Here are our key benefits…<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li><li>28 day annual leave (inclusive of bank holidays), increasing with length of service</li><li>Discounted Bus Travel in Glasgow (First Bus)</li><li>No peak rail fares - travel is more afforable, at all times&nbsp;</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.#priority&nbsp;

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

Administrator Location: Dalry Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical &amp; petrochemical, nuclear, oil &amp; gas, pharmaceuticals &amp; biopharma, power &amp; energy, utilities, renewables and food &amp; beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality. Key areas of accountability/responsibility Production of weekly and monthly reports as required by the department. <ul> <li> Professional production of reports and any presentations required by departmental management. </li> <li> Checking invoices and timesheets for departmental management approval. </li> <li> Tracking departmental ordering and spend on SAP. </li> <li> Maintaining an appropriate filing system for departmental data. </li> <li> Recommend appropriate improvements and efficiencies to systems. </li> <li> Create and maintain databases as required. </li> <li> Input data into SAP and other systems as required. </li> <li> Maintain technical databases and provide reports. </li> <li> Update budget spreadsheets and issue reports as appropriate. </li> <li> Takes on additional tasks as requested by Management. </li> <li> Providing written and verbal reports as required by Management. </li> <li> Supporting departmental management as required at meetings. </li> <li> PDR with team. </li> <li> Maintain records of relevant activities in accordance with site procedures </li> </ul> Knowledge of and experience in own discipline. In addition knowledge and experience in:- Willingness to learn other job specific requirements <ul> <li> Facilitating PDR Meetings. </li> <li> Financial activities (budgeting, cost calculations, estimations, etc). </li> <li> Excellent verbal and written communication skills. </li> <li> People management skills. </li> <li> Ability to use various software applications (e.g. SAP &amp; Microsoft 365 apps, etc). </li> <li> Good team worker. </li> <li> Good verbal and written communication skills. </li> <li> Experience in people management with well-developed soft skills. </li> </ul> 38 hours per week with an early finish on a Friday. Work until the end of the year. If you wish to speak to a member of the recruitment team, please contact 01224 246246. Operations | Bilfinger Engineering &amp; Maintenance GmbH | Temporary | White-collar workers | Other | Operations <a href="mailto:karla.c.brown@bilfinger.com" target="_blank">karla.c.brown@bilfinger.com</a> Bilfinger Engineering &amp; Maintenance GmbH Operations Temporary Other Bilfinger Operations

Administrator

HVAC Engineer Location: Hunterston B, West Kilbride Salary: Competitive Salary Contract: Permanent, Full-time (37.5 hours per week) About the Role Dalkia UK is seeking a qualified HVAC Engineer to join our team at Hunterston B, supporting our EDF contract. You'll play a key role in maintaining and improving critical systems on site. Key Responsibilities <ul> <li>Perform planned preventative maintenance (PPM) and report progress to the Supervisor/Planner.</li> <li>Diagnose and resolve faults from reported issues and help desk requests.</li> <li>Deliver installations, upgrades, and modifications of air conditioning systems, supporting site office and welfare refurbishments.</li> <li>Ensure compliance with Client Quality Assurance and Health &amp; Safety standards.</li> <li>Assist the Mechanical Supervisor with site measurements, material sourcing, and planning.</li> <li>Participate in relevant training as required.</li> </ul> About You We're looking for a fully qualified HVAC Engineer from any industry background who's ready to contribute to a high-profile energy project. Essential Qualifications &amp; Skills <ul> <li>F-Gas &amp; ODS Regulations (2079) Category 1 certified</li> <li>Refrigeration &amp; Air Conditioning qualification (6187) or equivalent</li> <li>Proficient in Microsoft Office</li> <li>Strong understanding of electrical regulations and industry standards</li> </ul> If you're ready to make an impact in the energy sector, we want to hear from you. Diversity &amp; Inclusion At Dalkia, we are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and will provide support and adjustments throughout the recruitment process. #dalkiafacilities

13 Jobs in North Ayrshire Council