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Where: &nbsp;EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET )&nbsp; Full time:&nbsp;Permanent&nbsp; Salary:&nbsp;£25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission&nbsp; Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in roleStart date:&nbsp;November 2025 onwardsWhy this job mattersIf you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in&nbsp;Newcastle.We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.What’s in it for you?<ul><li>A great starting salary of  £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.</li><li>Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.</li><li>Huge discounts of EE &amp; BT products including your Mobile and Broadband – saving you hundreds of pounds every year.</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.</li><li>Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.</li><li>Volunteering days, so you can give back to your local community.</li><li>Optional Private Healthcare and Dental, to protect you and your family.</li></ul>On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Sales Advisor - Uncapped Commission

<h2>Summary</h2>
£14.65 - £15.15 per hour &nbsp;|&nbsp; part time contract &nbsp;| &nbsp;shifts | &nbsp;30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leaveEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.Just like you.As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.<h2>What you'll do</h2>
<ul><li>Motivate and support your team, learning from our Leadership and Company Principles</li><li>Swiftly solve problems and delegate tasks&nbsp;</li><li>Create an environment where your colleagues can succeed alongside you</li><li>Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager</li><li>Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly</li><li>Give our customers the very best experience every time they visit your store</li></ul><h2>What you'll need</h2>
<ul><li>Experience leading a team to achieve targets in a bustling, fast-paced environment</li><li>The ability to effectively delegate tasks and motivate your team</li><li>Patience and a friendly manner with the ability to keep calm in any situation</li><li>Passion to thrive as a key part of the Store Team</li><li>A proactive and encouraging approach to help your colleagues develop themselves and store operations</li></ul><h2>What you'll receive</h2>
<ul><li>30-35 days holiday (pro rata)</li><li>10% in-store discount</li><li>Enhanced family leave</li><li>Pension scheme</li><li>Long service awards&nbsp;</li><li>Plus, more of the perks you deserve</li></ul>You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.&nbsp; If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.&nbsp;Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Retail Shift Manager

<h2>Summary</h2>
£14.95 - £15.45 per hour &nbsp;|Full Time | &nbsp;30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leaveEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.Just like you.As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.<h2>What you'll do</h2>
<ul><li>Motivate and support your team, learning from our Leadership and Company Principles</li><li>Swiftly solve problems and delegate tasks&nbsp;</li><li>Create an environment where your colleagues can succeed alongside you</li><li>Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager</li><li>Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly</li><li>Give our customers the very best experience every time they visit your store</li></ul><h2>What you'll need</h2>
<ul><li>Experience leading a team to achieve targets in a bustling, fast-paced environment</li><li>The ability to effectively delegate tasks and motivate your team</li><li>Patience and a friendly manner with the ability to keep calm in any situation</li><li>Passion to thrive as a key part of the Store Team</li><li>A proactive and encouraging approach to help your colleagues develop themselves and store operations</li></ul><h2>What you'll receive</h2>
<ul><li>30-35 days holiday (pro rata)</li><li>10% in-store discount</li><li>Enhanced family leave</li><li>Pension scheme</li><li>Long service awards&nbsp;</li><li>Plus, more of the perks you deserve</li></ul>You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.&nbsp; If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.&nbsp;Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Retail Shift Manager Full Time

Start date: 13 October 2025Rate of Pay: £12.86 per hourLocation: Gateshead - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITIONShifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.Training: 11 days The Role:We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.Key Responsibilities <ul><li>You should be confident in conducting challenging but effective conversations</li><li>You are required to maintain multiple cases simultaneously, varying by type and stage</li><li>You will be responsible for managing a designated caseload</li><li>You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence</li><li>You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence</li><li>You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills</li><li>At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes</li><li>You should be proactive in talking to relevant people to get advice and information when unsure how to proceed</li><li>You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements</li><li>You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case</li><li>You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case</li><li>Gathering, verifying and assessing all available information, and deciding on an appropriate course of action</li><li>You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate</li></ul>Background ChecksThe role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:<ol><li>Identity check</li><li>Nationality and Immigration Status (including the entitlement to undertake the work we are offering)</li><li>Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years)</li><li>Employment/Academic History Check - for a period of three years leading up to your application. &nbsp;</li></ol>We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments.&nbsp; If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.&nbsp; If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.&nbsp;All screening and evidence must be completed satisfactorily before commencement of employment.&nbsp; We strongly recommend you start to compile this information so you have it ready to supply when needed.What else do we need from you?<ul><li>Strong verbal and written skills with the ability to show attention to detail</li><li>Ability to establish excellent customer relationships in a fast-paced environment</li><li>A can-do attitude with the ability to interact with lots of different people</li><li>Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants&nbsp;</li><li>PC skills, and the ability to navigate multiple systems competently, with ease</li><li>A good consistent typing speed and the ability to multi task</li><li>Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence</li><li>Processes will be ever evolving and it is essential that you are adaptable and open to change&nbsp;</li></ul>Benefits of being a Customer Service Representative<ul><li>On-line recruitment process, with potential job offer within 24 hours and fully paid training</li><li>28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary</li><li>Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.</li><li>Refer &amp; Earn Scheme</li><li>Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub</li><li>Life Assurance Cover &amp;&nbsp;Pension Scheme</li><li>Length of Service and monthly recognition awards</li><li>Opportunities for career development and progression</li></ul>Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

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