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<h2>Job Description</h2> Service Desk Analyst 
Hybrid - Dublin or LimerickSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.&nbsp;Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.&nbsp; 
 
*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French*&nbsp;Key Responsibilities&nbsp;<ul><li>Address and resolve non-major incidents and service requests, logging all activity in ServiceNow&nbsp;</li><li>Deliver excellent customer service and professional support&nbsp;</li><li>Escalate or reassign unresolved incidents to appropriate teams&nbsp;</li><li>Analyse and resolve hardware/software issues using standard tools and methods&nbsp;</li><li>Document case details clearly in ServiceNow, including steps taken and customer impact&nbsp;</li><li>Meet/exceed defined performance metrics including CSat and QA standards&nbsp;</li><li>Continuously build knowledge of company-specific products and services&nbsp;</li><li>Create/update knowledge articles to support First Call Resolution and self-service&nbsp;</li><li>Participate in after-hours and on-call rotations to ensure 24/7 support coverage&nbsp;</li><li>Complete training objectives and uphold Sysco’s Mission and Values&nbsp;</li></ul>Skills and Experience&nbsp;<ul><li>Good experience in a Service Desk or similar IT support environment&nbsp;</li><li>Experience using ServiceNow ITSM workflows&nbsp;</li><li>Strong customer service, listening, and communication skills&nbsp;</li><li>Bilingual - English and French or Swedish (required)&nbsp;</li><li>Detail-oriented with solid judgment and initiative&nbsp;</li><li>Ability to troubleshoot and resolve technical issues independently&nbsp;</li><li>Knowledge of Microsoft Office365 and standard network tools&nbsp;</li><li>Ability to work remotely and as part of a team&nbsp;</li><li>Familiarity with ITIL principles&nbsp;</li></ul>Education and Certifications&nbsp;<ul><li>Degree or equivalent experience preferred&nbsp;</li><li>ITIL V4 / ITSM certification preferred&nbsp;</li><li>AWS and Microsoft MCSE certifications are a plus&nbsp;</li><li>Proficient in Microsoft Office365&nbsp;</li></ul>

Service Desk Analyst (French or Swedish speaking)

Are you looking for an employer who can offer you opportunities for growth and development in your occupational therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting?   &nbsp;Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider occupational therapy network that meets regularly for training &amp; development? &nbsp;Do you want to have flexibility and be able to work creatively to deliver specialist OT assessment and intervention fostering independence within an education setting? &nbsp;Do you want to be part of developing an enhanced occupational therapy offer through supporting the growth of apprentices, students and therapy assistants? &nbsp;How about working for an employer who has been awarded a ‘Great Place to Work’ for the 5th year running?   &nbsp;Does working 4 days a week with FULL pay sound like a dream?!* It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group!  &nbsp;Job Title:  Highly Specialist Occupational Therapist &nbsp;Location:  Acorn Park School – Norfolk NR16 2HU&nbsp;&nbsp;&nbsp;Salary: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Up to £53,200 DOE      &nbsp;*Please note- basic grade OT offers from £33,000+, Specialist from £39,500+ &amp; Highly specialist from £48,000+*&nbsp;Hours:    &nbsp;&nbsp; 37.5 hours per week, Monday to Friday, hours to overlap with core school hours&nbsp;(Part time hours may be considered) &nbsp;Contract:     Permanent 52 weeks&nbsp;Essential:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full valid UK driving licence and access to own vehicle&nbsp;&nbsp;In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out.  Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key.&nbsp;&nbsp;We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed.  &nbsp;About the Group: &nbsp;Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life’s important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools.&nbsp;Our Vision&nbsp;Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. &nbsp;Our Mission&nbsp;We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.&nbsp;&nbsp;Our Promise&nbsp;<ul><li>WE LISTEN. We never assume.</li><li>WE WORK TOGETHER. To make the remarkable happen.</li><li>WE ARE ACCOUNTABLE. To each other and for one another.&nbsp;</li></ul>Our Promisedescribes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what’s truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual.   &nbsp;The role: &nbsp;We are looking for a Highly Specialist Occupational Therapist to join our in-house clinical team at Acorn Park school&nbsp;Working collaboratively with the education team, you will deliver bespoke Occupational Therapy assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Occupational Therapy Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding an occupational therapy caseload, with the full support of your designated clinical supervisor and site lead, also contributing to staff training and consultation as required This post would suit a resilient, creative and enthusiastic individual.  &nbsp;Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK.  With this in mind, we are looking for a Highly Specialist Occupational Therapist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support.&nbsp;&nbsp;Location:&nbsp;Acorn Park School – Norfolk NR16 2HU&nbsp;- Acorn Park school&nbsp;forms part of our Options Autism brand, and is an independent specialist day school, supporting young people aged 4 – 19<ul><li><a href="https://www.acornpark.org.uk/" target="_blank">Acorn Park School</a></li><li><a href="https://www.optionsautism.co.uk/our-approach/education/" target="_blank">Education - Options Autism</a>&nbsp;</li></ul>For further information regarding this vacancy please refer to the Job Description and Person Specification attached.   &nbsp;Essential Criteria: &nbsp;<ul><li>Recognised Occupational Therapy degree</li><li>HCPC registered and member of RCOT</li><li>Relevant experience in a previously held job (LD, SEMH, neurodivergence)</li><li>Enhanced knowledge and clinical understanding of OT theory and its practical application</li><li>Experience of multi-disciplinary working in a range of settings, with some responsibility for service &amp; team performance</li><li>Experience of communicating with/working with families/relatives and carers</li><li>Good communication including relationship, analytical and judgemental skills</li><li>Clear understanding of the relationship between behaviour and communication</li><li>Clear understanding of physical needs, dexterity, coordination and sensory skills for assessment and treatment of client group</li><li>Clear understanding of other developmental needs that may impact on an individual and skills needed for independence</li><li>Up to date knowledge of a range of approaches relating to neurodivergence, learning disability and trauma informed practice</li><li>Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group</li><li>Good clinical reasoning skills and able to confidently express rationale</li><li>Able to engage in quality improvement and enhanced service delivery</li><li>Understanding of information governance, confidentiality and record keeping standards</li><li>Ability to work collaboratively as part of the multi-disciplinary team, as well as support with supervision of staff and students</li><li>Sound knowledge of different assessment tools, intervention programmes and formulation of treatment plans from a range of OT modalities</li><li>Evidence of continuous professional development and consistently undertakes self-development</li><li>Full driving licence and access to a car</li><li>Ability and willingness to travel on company business</li><li>Flexible approach to working environments, creative problem solver</li><li>Able to work under pressure and to deadlines&nbsp;</li></ul>&nbsp;Desirable:&nbsp;<ul><li>3+ years practicing as an OT</li><li>Evidence of formal post graduate study in Sensory Integration and/or developmental trauma and/or sensory attachment&nbsp;&nbsp;</li></ul>Why work for us? &nbsp;Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: &nbsp; Benefits  &nbsp;Your health and wellbeing are important to us, so you’ll get an exceptional reward and flexible benefits package including: &nbsp;<ul><li>£2,000 training allowance </li><li>Life Assurance </li><li>Pension scheme with options to increase your contributions </li><li>Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks </li><li>You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit</li><li>A wide range of health, wellbeing, and insurance benefits </li><li>100’s of discount options valid in the UK and abroad </li><li>Cycle to Work Schemes </li><li>Electric Car Purchase Scheme </li><li>Critical illness cover &nbsp;</li></ul>At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS &nbsp;We reserve the right to close vacancies early, please submit your application at the earliest opportunity.  &nbsp;Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.&nbsp;Job Ref:&nbsp;&nbsp;284875&nbsp;#1#occupationaltherapy#CareersinEducation#SpecialEducation#CareersinCare #CareersinSpecialEducation #Therapists #Highlyspecialistoccupationaltherapist&nbsp;

Highly Specialist Occupational Therapist

<ul>
<li>£33,000 - £38,000 per annum + bonus</li>
<li>Average uncapped bonus of £5,800 per annum (with potential to earn more)</li>
<li>5 days a week (this centre is closed on Sunday's)</li>
<li>Earn extra with our refer a friend scheme – T&amp;C’s Apply</li>
</ul>
If you are a qualified MOT Tester join us at Halfords, the UK’s largest Automotive service, maintenance and repair business, where we offer great career opportunities, benefits and uncapped bonus scheme. 
Benefits Include:
<ul>
<li>5.6 weeks’ annual leave</li>
<li>Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores</li>
<li>Discounts on everything from groceries, shopping, insurance, days out, restaurants and more</li>
<li>Family &amp; Friends Discount Events</li>
<li>Opportunity to buy a Trade Price Bike &amp; enrol in the Cycle to Work Scheme</li>
<li>Financial planning support via Wagestream - access up to 30% of your salary in advance</li>
<li>GP Access, 364 days a year, 24 hours a day</li>
<li>Join the Share save scheme with a 20% discount on shares</li>
<li>Health Cash Plan – to access wellbeing services and claim back healthcare costs</li>
<li>Pension Scheme &amp; Life Assurance</li>
</ul>
You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.
Skills and experience
<ul>
<li>
Current MOT Testing Licence (No licence? Other opportunities available for Mechanic’s &amp; Technician’s, contact one of our team on <a href="mailto:careers@halfords.co.uk" target="_blank">careers@halfords.co.uk</a> for more details)</li>
<li>Must have a full drivers licence with less than 9 points</li>
<li>Team player willing to assist in workshop carrying out light vehicle maintenance, when not performing MOT’s</li>
</ul>
Why Halfords?
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

MOT Tester

Join the RAC as a Mobile Mechanic 
Competitive salary: £38,625 basic salary, with the opportunity to earn up to £53,000 
Sociable hours: 40 per week, 8am–4:30pm, plus 1 in 4 Saturdays 
Optional overtime: That is flexible to the hours you want to work 

 
The Role 
As an RAC Mobile Mechanic in the Service, Maintenance and Repair (SMR) division, you’ll bring your expert knowledge and problem-solving skills directly to our members – wherever they are. From driveways to office car parks, you’ll deliver first-class service without the limitations of a traditional garage.
 
We’ll set you up for success from day one with: 
•	Your own fully equipped RAC van and fuel card 
•	Full uniform and PPE 
•	All the essential tools and diagnostic equipment you need
 
You’ll have the freedom and variety of working on the move, meeting different people, solving problems, and making a real difference every day - all while keeping a healthy work-life balance in a 40-hour week.
 
No CV required when you apply – it's easier than ever to start your journey with us.
 
Why you’ll love working for us
 
•	Strong base pay – £38,625 a year, with bonuses and overtime taking you up to £53,000. 
•	Overtime to suit you – Just two extra days a month could add £5,760 a year to your base pay. Plus, end-of-shift overtime opportunities could 	be worth up to an extra £3,000 a year. 
•	Rewarding incentives – Earn up to a further £6,000 a year in bonus payments. 
•	Share in our success –&nbsp; All our employees are awarded shares,&nbsp; at no cost, so their share in the success of out growing our business 
•	Free RAC Ultimate breakdown cover – From your very first day. 
•	Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax. 
•	Generous holidays – 23 days plus bank holidays (rising to 25 with service). 
•	Pension &amp; life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits). 
•	Wellbeing support – 24/7 confidential support helpline for you and your family. 
•	Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal.
&nbsp;

What We’re Looking For
 
•	Level 2 Light Vehicle Maintenance qualification (or equivalent) 
•	At least 3 years’ hands-on experience as a vehicle technician on light vehicles 
•	A full UK driving licence with fewer than 6 points 

&nbsp;
This role is perfect for you if you’re great with customers as well as cars. You’ll enjoy variety—diagnostics, repairs, servicing, and checks—and be confident making decisions on the spot. You’ll take pride in doing a quality job every time,&nbsp; delivering the complete peace of mind that comes from the RAC. 



Why RAC? 
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star <a href="https://www.glassdoor.co.uk/Reviews/RAC-Reviews-E1636429.htm" target="_blank">Glassdoor</a> rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
 
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Mobile Vehicle Technician - Norwich

Job Title: Contract Instructor Pilot (CIP) Lead
Location: RAF Marham / On-site. 
Salary: Competitive
What you’ll be doing: 
<ul>
<li>Responsible for the line management, development and behaviours of a team of aircrew instructors and facilitators</li>
<li>Delivery of F-35 pilot ground school in accordance with BAE Systems and MOD regulatory frameworks, including the contractual obligation to update, maintain and deliver the course content, including all visual aids, classroom lectures, and synthetic training scenarios</li>
<li>Continuous development of emergent technologies to provide a fully immersive training environment for the Simulator Programme at RAF Marham. This includes transition into operational training and includes the safety-critical zero live hours to solo element for the Operational Conversion Unit (OCU), as well as Currency and Mission Training capability for the wider Lightning Force</li>
<li>Accountable for the training governance of all instructors, including the amendment of the ATO. The incumbent will be required to follow DSAT and MASED 95 processes for extant and future instructor qualifications</li>
<li>Maintains oversight and delivery of Student Pilot Conversion training. The job holder will be expected to deliver ground school lectures and core simulator instruction as a fully contributory member of the instructional team</li>
<li>Maintains Technical Authority for delivery of aircrew ground school and synthetic Lightning training</li>
<li>Responsible for the financial aspects of the team including utilisation, over time, travel and absence management</li>
<li>Ensuring the teams adherence to the organisations SHE standards; and ensuring actions to address SHE issues are prioritised and resourced appropriately. More detailed responsibilities are captured within the Company Health &amp; Safety Policy (759/OF/016) and the Company Environmental Policy (759/OF/029)</li>
</ul>
Your skills and experiences:
Essential:
<ul>
<li>Fast Jet aircrew instructional qualification and associated experience</li>
<li>An ability to establish, develop and maintain strong relationships with Customers and Stakeholders</li>
<li>Appreciation of current and future synthetic training requirements and programmes</li>
<li>Excellent communication, IT and Presentation skills</li>
</ul>
Desirable:
<ul>
<li>Prior F-35 Lightning Front Line Pilot; QFI or QWI</li>
<li>In depth knowledge of Lightning aircraft and Customer training structure and processes (DSAT)</li>
</ul>
Benefits:
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.
The BAE Systems UKF-35 Sustainment Team:
An exciting and rewarding opportunity has a arisen for a Contract Instructor Pilot (CIP) Lead within the National Support Solution delivered by BAE Systems UK F-35 Sustainment Team, based a RAF Marham. 
The CIP Lead will ensure the Lightning Force demand for trained aircrew is met in full, this includes generating the specified CIP numbers at the requisite capability which is directly linked to KPI achievement. The output will be achieved by the CIP Lead influencing the design of the syllabus and training events as well as personally delivering training and tasking a team of 9 CIPs from BAES.
This role will be the primary interface with Squadron Leadership and Force Leadership in respect of pilot training, ensuring the service is delivered to plan and the experience provided exceeds expectations.
The CIP Lead will be representing UK F-35 Sustainment at F-35 Program Working Groups and BAE Systems Flight Ops Functional Meetings based on their leadership role at Marham.
This position will also act as the BAE Systems Pilot Subject Matter Expert for F-35 Lightning II, interfacing with the wider US Programmes, Training and Flight Operations Teams/Functions as required to enhance our customer offering and delivery.
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks
Closing Date: 30th September 2025 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
#LI-AP1 #On-Site

54 Full time Jobs in Thetford, UK