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Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you'll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members.&nbsp;
&nbsp;
What you'll do...
<ul>
 <li>Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets</li>
 <li>Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce</li>
 <li>Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals</li>
 <li>Ensure legal compliance, safe working practices and effective asset management in line with company policy&nbsp;</li>
 <li>Drive team engagement through regular feedback, recognition and coaching sessions</li>
 <li>Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved&nbsp;</li>
</ul>
What you'll need...
<ul>
 <li>Proven experience managing and developing field-based teams in a performance driven environment</li>
 <li>Strong leadership and coaching skills with a track record of delivering against KPIs&nbsp;</li>
 <li>Excellent interpersonal, communication and influencing skills across all levels&nbsp;</li>
 <li>Commercial awareness and a strong understanding of service-led operations&nbsp;</li>
 <li>Sound knowledge of compliance, health and safety standards and the breakdown recovery sector&nbsp;</li>
</ul>
Desirable qualifications...&nbsp;
<ul>
 <li>NVQ Level 4 or equivalent in management (Or willingness to work towards this)</li>
 <li>Frontline management experience&nbsp;</li>
 <li>FSA compliance knowledge&nbsp;</li>
</ul>
&nbsp;

What you'll get with the RAC
<ul>
 <li>Work pattern of 40-hours weekly</li>
 <li>Family leave support including paid time off, flexibility and resources to help balance work and family commitments</li>
 <li>Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings</li>
 <li>2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering</li>
 <li>Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household</li>
 <li>Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options</li>
 <li>Free RAC Ultimate Complete Breakdown Service from day one</li>
 <li>Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more</li>
</ul>
&nbsp;

About us
The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.&nbsp;

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