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CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.&nbsp;We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.Here is all you need to know…<ul><li>Start Date: October/November 2025&nbsp;</li><li>Salary: £12.21 per hour</li><li>Job Type: Full Time – Permanent </li><li>Working Hours: 40 hours per week (including training) </li></ul><ul><li>Operational hours after training -&nbsp; We require full flexibility between 08.00 - 22.00 Monday - Sunday</li></ul><ul><li>Training: 2 weeks based in Glasgow, City Park.</li></ul><ul><li>Training hours 09:00am – 18:00pm Monday – Friday&nbsp;</li></ul><ul><li>Joining the team: First 3-months working on-site in Glasgow&nbsp; then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. </li></ul>Who we are looking for… <ul><li>A professional, polite and courteous telephone manner</li><li>Ability to deliver excellent service with outgoing nature </li><li>Excellent verbal communication skills, with fluency in English essential</li><li>A good listener who can convey empathy, patience and understanding </li><li>Confident and proactive to deal with difficult situations and conversations </li><li>Confident in having customer conversations </li><li>High levels of accuracy and attention to detail</li><li>Confident in working independently</li><li>Confident in making complex decisions</li><li>Self-motivated and able to affectively problem solve</li><li>Interpersonal skills</li><li>Be driven to work towards achievable targets</li><li>Excellent numeracy skills </li><li>Previous banking/ financial experience is highly desired but not essential </li><li>Previous call centre/ customer service experience is essential</li></ul>Values we look for you to have...<ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>What will my role involve…? <ul><li>Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact</li><li>Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support</li><li>Helping customers that may be going through financial difficulty and debit card support</li><li>Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services</li><li>Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers</li><li>Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers </li><li>Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer</li><li>Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management </li><li>Confident in following banking processes and explaining this to customer</li></ul>Here are our key benefits…<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li><li>28 day annual leave (inclusive of bank holidays), increasing with length of service</li><li>Discounted Bus Travel in Glasgow (First Bus)</li><li>No peak rail fares - travel is more afforable, at all times&nbsp;</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.#priority&nbsp;

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

Job Title: Senior Product Safety Engineer
Location: Coventry – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: Competitive
What you’ll be doing:
<ul>
<li>Develop, implement and maintain the Safety Management System</li>
<li>Support the production of Project Safety Management Plans</li>
<li>Undertake Product Safety hazard and risk identification, management and assessment activities</li>
<li>Support construction of the Project Product Safety Case including Safety Case Reports</li>
<li>Support administration and management of the Project Hazard Log</li>
<li>Support the delivery training to the Product Safety and Environmental domains and the wider BAE Systems community</li>
<li>Produce, present and articulate clear and logical technical safety arguments</li>
<li>Complete peer reviews, checking, verification and assurance tasks to demonstrate the adequacy and robustness of the Project Safety Case and supporting documentation</li>
</ul>
Your skills and experiences:
Essential:
<ul>
<li>Science/Technology/Engineering/Mathematics (STEM) Degree or equivalent</li>
<li>Awareness of the challenges posed by the environment that the product will be exposed to</li>
</ul>
Desirable:
<ul>
<li>Awareness of design, manufacturing, assembly, commissioning and testing submarines lifecycle phases</li>
<li>Ability to interpret technical data</li>
</ul>
Benefits:
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.
The Integrated Combat Systems Team:
As a Product Safety Engineer, you will provide support to the Engineering Delivery Manager in the development, delivery and maintenance of the Project Product Safety Management System and Product Safety Case to ensure Products are safe to own and legal to operate. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria.
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 7th November 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
#LI-AB1 #LI-Hybrid

Senior Engineer – Safety and Environmental (Safety)

Job Title: Product Safety Engineer
Location: Coventry – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: Competitive
What you’ll be doing:
<ul>
<li>Support peer reviews, checking, verification and assurance tasks to demonstrate the adequacy and robustness of the Safety Case and supporting documentation</li>
<li>Assist in the production and management of Project Safety Management Plans</li>
<li>Develop a clear understanding of the wider Safety Case, Quality and HS&amp;E Management System</li>
<li>Assist in the production, facilitation and recording of Product Safety hazard and risk identification, management and assessment activities</li>
<li>Assist in the derivation and management of Product Safety requirements</li>
<li>Assist in the production of training material to support training delivery</li>
</ul>
Your skills and experiences:
Essential:
<ul>
<li>Science/Technology/Engineering/Mathematics (STEM) Degree or equivalent</li>
<li>Awareness of the challenges posed by the environment that the product will be exposed to</li>
</ul>
Desirable:
<ul>
<li>Awareness of design, manufacturing, assembly, commissioning and testing submarines lifecycle phases</li>
<li>Ability to interpret technical data</li>
</ul>
Benefits:
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.
The Integrated Combat Systems Team:
As a Product Safety Engineer you will provide support to the Engineering Delivery Manager in the development, delivery and maintenance of the Project Product Safety Management System and Product Safety Case to ensure Products are safe to own and legal to operate. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria.
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 7th November 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
#LI-AB1 #LI-Hybrid

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