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Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.Why work with us?<ul><li>£26,200 annual salary</li><li>Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay</li><li>Cut down down daily expenses - less spent on travel, lunches and workwear</li><li>Ideal for maintaining a work life balance while still being part of a team</li></ul><ul><li>Details</li><li>Start date: 24th Nov 2025</li><li>Location: Natwest. Belfast City Centre&nbsp;</li><li>Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00</li><li>Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Firstly, what you get from&nbsp;us!<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li></ul>Now about the Job!&nbsp; You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.&nbsp; &nbsp; Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.&nbsp;Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs&nbsp;&nbsp; Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience&nbsp;&nbsp; Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.&nbsp;Join us as a Customer Service Advisor<ul><li>We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times&nbsp;</li><li>You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them&nbsp;</li><li>We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience&nbsp;</li></ul>What you'll do&nbsp;In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.&nbsp;Your duties will include:&nbsp;<ul><li>Supporting the bank’s way of working to help as many customers as possible&nbsp;</li><li>Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business&nbsp;</li><li>Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored&nbsp;</li><li>Ensuring each customer interaction leaves the customer satisfied that their needs have been met.&nbsp;</li></ul>The skills you'll need&nbsp;To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Values we look for you to have: <ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>We’re also looking for you to demonstrate:&nbsp;<ul><li>Excellent communication skills, both verbal and written&nbsp;</li><li>A background of working within a regulatory environment&nbsp;</li><li>Good technology skills with the ability to use Microsoft Office&nbsp;</li><li>A customer focused attitude</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.#priority

Customer Service Advisor- Natwest

Customer Service Advisor - Natwest/Ulsterbank Belfast

Who we areCarrier is the world’s leader in high-technology heating, air-conditioning, and refrigeration solutions, with over 100 years of proven innovation. We solve complex problems on a global scale, and our groundbreaking innovations continue to drive new industries forward.About the roleWe are seeking an experienced Chiller Engineer to join our team covering London and surrounding areas. This is an excellent opportunity to work with cutting-edge HVAC technology, providing high-quality service and support to our valued customers.What you will be doingYou will primarily be responsible for troubleshooting, servicing, and commissioning industrial water chillers. You will work independently and as part of a team, providing technical support for breakdowns, installations, and maintenance.<ul>
<li>Respond to service calls efficiently, conducting risk assessments before work.</li>
<li>Perform maintenance, repair, and fault diagnosis on a variety of Carrier and third-party chillers, including air-cooled, water-cooled, screw, scroll, centrifugal, and reciprocating systems.</li>
<li>Diagnose and rectify electrical and mechanical faults, troubleshoot complex technical issues both on-site and remotely, and interpret wiring diagrams, P&amp;ID drawings, and pressure enthalpy diagrams.</li>
<li>Commission standard and large-capacity chillers, ensuring system-wide installation compliance and providing technical advice to customers.</li>
<li>Work closely with customers, attend meetings, and offer expert technical guidance with minimal supervision.</li>
<li>Oversee technicians on large sites, support junior engineers and apprentices, and assist Carrier’s Training Manager in delivering technical courses.</li>
<li>Ensure adherence to F-Gas regulations and health &amp; safety standards, and provide clear service reports via our digital platform.</li>
<li>Act as an SME in areas such as centrifugal compressor rebuilds, absorption chillers, and chiller sequencing controls.</li>
</ul>What we are looking for<ul>
<li>City &amp; Guilds Qualification in Refrigeration and Air Conditioning</li>
<li>F-Gas Qualified (Category 1)</li>
<li>HNC / ONC in Refrigeration and Air Conditioning (preferred)</li>
<li>Experience with Carrier and other manufacturers’ Chillers and equipment.</li>
<li>Ability to work on commercial and industrial HVAC systems, troubleshooting complex breakdowns.</li>
<li>Full UK Driving Licence (or equivalent).</li>
<li>Strong understanding of refrigeration circuits, thermodynamics, and control systems.</li>
<li>Experience working in a Technician or Engineer role in the HVAC industry.</li>
</ul>Benefits<ul>
<li>Competitive salary package (Negotiable DOE)</li>
<li>Enhanced payments through lead generation, travel time, overtime and on-call</li>
<li>Company Vehicle</li>
<li>25 Days Holiday + bank holiday + holiday purchase scheme</li>
<li>Company Pension</li>
<li>Great career progression opportunities, development and continuous training offered</li>
<li>Work on industry-leading equipment and use state of the art tools</li>
</ul>At Carrier, we are committed to excellence, innovation, and sustainability. As a part of our team, you’ll be working for a global leader that invests in your professional growth and supports your career ambitions.If you are an experienced Chiller Engineer looking for a challenging and rewarding role, we would love to hear from you!Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link to read the Job Applicant's Privacy Notice: <a href="https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/" target="_blank">https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/</a>

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