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Complaints Handler – Banking &amp; Financial Services (Remote)Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service IndustryStart Dates: Nov 2025<ul><li>Salary: £14.16 per hour</li><li>Location: Work From Home</li><li>Shifts: Full Time 8am-8pm Mon-Sat (Subject to Change)</li><li>Training:&nbsp; 2 weeks then 2 weeks Grad Bay</li><li>Contract: Permanent</li><li>Background Checking: </li><ul><li>Right to Work in the UK</li><li>Criminal Record Check</li><li>Credit Check</li><li>Any other associated checks</li></ul></ul>Values we look for you to have: <ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>Job Profile Summary A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training &amp; Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines.&nbsp;Job Description Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepares routine letters, memoranda and reports for approval, while following up on pending issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collects and prepares standard data related to ongoing issues.Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Financial Services

We are an equal opportunities employer and we welcome applications from all suitably qualified personsCorporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)Location: NewryContract: Fulltime Permanent 40hours Start Date: Monday 27th October Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite Training: Newry, Granite Exchange – 3 weeksSalary: £12.21 per hourTeleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.&nbsp; The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.&nbsp; The Role:The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.&nbsp; The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers.&nbsp; Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer. Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help. Duties:<ul><li>Ability to operate effectively in a fast paced environment with constantly changing priorities. </li><li>Customer focused attitude in daily interactions. &nbsp;&nbsp;&nbsp; </li><li>Daily communication with your customer base via call and email</li><li>Complete necessary admin within your account base on a daily/weekly/monthly basis.</li><li>Providing weekly/monthly reporting to your customer base and providing analysis to enhance service. </li><li>Liaise with other departments within the business to ensure full resolution and ownership for your customers. </li><li>Work in partnership with our client to deliver the best overall experience for your customer. </li></ul>The Ideal Candidate:<ul><li>Previous Service Management experience is essential.&nbsp;&nbsp; </li><li>Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment</li><li>Highly proficient in the use of Microsoft Excel</li><li>Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.</li><li>The ability to understand and communicate client requirements with a clear, positive and customer-focused message</li><li>Excellent time management skills</li><li>A good understanding of call center operations and how to utilize these to deliver client expectations</li><li>Flexibility to adapt to and manage changing and unexpected situations</li><li>Strong Negotiation Skills</li><li>Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads. </li><li>An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.</li></ul>To Work from Home:<ul><li>You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps</li><li>Need to have the ability to work from home in a private room</li><li>Equipment will be supplied while working from home</li><li>Have the ability to return to the Contact Centre when crisis ends </li></ul>The Benefits:<ul><li>Genuine career progression opportunities through our internal development programmes </li><li>Performance recognition schemes</li><li>28 days’ holiday inclusive of bank holidays, rising to 30 from year 2</li><li>Sports &amp; Social Scheme</li><li>Free on-site car parking</li><li>On-site canteen with a great variety of food and &amp; drinks</li><li>Pure Gym – Discounted membership</li></ul>Background Check Requirements:3 years referencing history

32 Jobs in Newry, UK