field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

The Assistant Contact Centre Manager (Complaints) supports the overall management of the complaints function within the contact centre. The role ensures the effective handling of escalated complaints, compliance with regulatory standards, and delivery of a fair and timely resolution for customers. Working closely with the Contact Centre Manager, you will lead and support a team to drive service excellence, reduce repeat complaints, and identify opportunities for process improvement.Key Responsibilities<ul><li>Assist in managing the day-to-day operations of the complaints team within the contact centre.</li><li>Handle escalated and complex complaints, ensuring prompt and fair resolution in line with company policies and regulatory requirements.</li><li>Support the recruitment, training, and development of complaint-handling staff.</li><li>Monitor team performance, providing coaching and feedback to achieve service level agreements (SLAs) and key performance indicators (KPIs).</li><li>Ensure complaint records are accurately maintained and reported in accordance with compliance and audit standards.</li><li>Analyse complaints data to identify trends, root causes, and opportunities to improve customer experience.</li><li>Collaborate with other departments to implement corrective actions and prevent recurrence of common complaints.</li><li>Support the Contact Centre Manager in preparing management reports, performance reviews, and regulatory submissions.</li><li>Promote a culture of customer advocacy and continuous improvement.</li></ul>Skills &amp; Experience<ul><li>Experience overseeing an end to end complaints function</li><li>Proven experience in a contact centre or customer service environment, with a focus on complaints handling.</li><li>Strong knowledge of complaints management processes and regulatory frameworks (e.g., FCA, FOS, or industry-specific standards).</li><li>Excellent communication, negotiation, and problem-solving skills.</li><li>Ability to lead, motivate, and develop a team.</li><li>Strong analytical and reporting skills, with experience using customer service/CRM systems.</li><li>Resilient under pressure, with the ability to manage competing prioritize</li></ul>

Operations Assistant Manager

<h2>Job Description</h2> Area Sales Manager - Homebased / Field Sales&nbsp;– Derbyshire,&nbsp;Staffordshire, Shropshire, Lichfield, LeicestershireUp to £35,000 + great&nbsp;bonus', company car or car allowance &amp; home-based contractHere at Brakes, we’ve got ambitious growth plans so if you’re currently working in Field Sales or have the talent to match your ambition to thrive in the biggest and best Food Service sales force and are passionate to forge a career in sales, we have a fantastic opportunity for an Area Sales Manager to join our Independent Sales Team.Key Accountabilities<ul><li>Role model our Company Values / Purpose</li><li>Build and leverage strong customer relationships through a natural curiosity in the independent sector.</li><li>Grow and retain customers delivering profitable volume growth Vs targets</li><li>Effectively partner your customers to understand their plans for growth, adding value, offering a wide range of practical solutions and products</li><li>Understand competitor activity &amp; proposals, ensuring you are always offering your customers the best local solutions</li><li>Work pro-actively with the Business Development Manager to understand new customer requirements and ensure a successful handover</li><li>Act as a brand ambassador for Brakes in your local market.</li></ul>It goes without saying that you’re highly service focused, putting the customer at the heart of everything you do, providing the best solutions to support and enhance their business. Tenacious and resilient you’re a self-starter with the drive and determination to succeed and demonstrable experience of delivering against targets. You’ll also be self-motivated to enhance your own development, seeking continuous improvement by leveraging &amp; learning from a diverse range of skills &amp; experience and a range of L&amp;D programmes. You will have the opportunity to progress into a vast range of commercial roles to really develop your career.You’ll also need to be confident with the adoption of our modernisation programme and the new technology we are adopting to improve the customer experience and optimise performance (Experience of salesforce while not essential, would be advantageous).In return we offer a competitive base salary along with uncapped bonus potential, a home- based contract, company car, additional holiday purchase options to top up your annual leave and award- winning products at virtually cost price.We’re not just looking for a good fit, we want people who help to make us even better. We’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to define it. Bring your whole self to work. #BelongAtBrakes.Why Brakes?&nbsp;Our Purpose -&nbsp;Connecting the world to share food, and care for one another.With our commitment to ethical &amp; responsible sourcing and sustainability coupled with our award-winning products you will have the might of the Brakes business behind you.

Area Sales Manager

<h2>£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per month</h2><h2>Those huge small victories</h2>Working in our Children’s Homes means being a part of a young person’s day to day life. This means being there for the highest highs and lowest lows. Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory!Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our support workers are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things.&nbsp;Check out this <a href="http://vimeo.com/1056410357" target="_blank">video </a>on what life as a Children's Residential Support Worker is like.<h2>Get out what you put in &nbsp;</h2>You’ll take care of our young people day to day, making sure things run smoothly and creating lasting memories. This involves making sure they are up and ready for school, helping with homework, completing paperwork and planning activities. Evenings and weekends are for fun, whether that’s playing on the Xbox, a game of football, having a film day or going go-karting – not a bad way to spend your day at work! Working here is never dull, and the work really matters. It’s about tapping into each young person’s needs, personality and potential - and guiding them toward a positive future.<h2>What we do for you &nbsp;</h2>We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:<ul><li>Salary: Base salary of £29,034 - £35,400</li><li>Bonuses: In addition to your base salary you’ll do up to 4 sleep ins per months, these are paid at £80 per sleep (approx. £3,840 per year) and £1,400 Attendance Allowance – assuming good attendance</li><li>Training: A full 4-week induction on our Care Academy</li><li>Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday</li><li>Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group – plus you could join our ‘Aspire’ future managers programme</li><li>Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits&nbsp;<a href="https://www.witherslackgroup.co.uk/careers/our-culture/benefits/" target="_blank">here</a></li><li>Wellbeing: a host of wellbeing tools and advice including employee assistance</li><li>Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts</li><li>Meals provided while you’re at work</li><li>Beautiful working environments with the very best facilities – check out our homes&nbsp;<a href="https://www.witherslackgroup.co.uk/our-locations/our-childrens-homes/" target="_blank">here</a></li><li>A recommend a friend scheme that offers a £1,000 bonus every time</li></ul>Bring your whole-self to work Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don’t need experience, but there are a few things we’ll be looking for from you:<ul><li>A ‘can do’ attitude – a team player who rolls up their sleeves to help others</li><li>We genuinely care about our young people (and each other) so honesty and empathy is a must</li><li>The resilience to be able to deal with challenging situations</li><li>A full UK driving licence which you’ve held for at least 12 months</li><li>If you don’t have a Level 3 Diploma in Residential Childcare (or equivalent), we’ll pay for you to study and support you every step of the way</li></ul>You’ll start life as a RSW by joining our ‘Care Academy’ – 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people.<h2>Join the UK’s best special education and care provider &nbsp;</h2>At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong.As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community.We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way.By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self.The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.For a full job description and person specification, please click <a href="http://witherslackgroup.box.com/s/a1r4y06wfk7r8wvph06z3uzxo65l7kpn" target="_blank">here</a>.To view our ex-offenders policy please click <a href="http://www.witherslackgroup.co.uk/media/dj3myptc/recruitment-of-ex-offenders-policy.pdf" target="_blank">here</a>.Children’s Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH

Children's Residential Support Worker

We are&nbsp;Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Employment Specialistto play a pivotal role in our Waltham Forest service.
Sounds great, what will I be doing?
As an IPS Employment Specialist at Twining-Hestia, you will support individuals with severe mental health issues to find and sustain paid employment using the internationally recognized Individual Placement and Support (IPS) model. &nbsp;
You will be working in NHS secondary mental health services with service users who are diagnosed with a serious mental health condition such as Psychosis and Personality Disorder and who also have complex needs&nbsp;
Based in North East London, you will manage a 20-25 caseload of clients, engaging them in developing and implementing tailored employment plans to meet their goals. Your responsibilities include conducting career guidance, job searches, CV preparation, and interview coaching, while working closely with clinical staff and community partners such as Job Centres, local business employers. You will also provide ongoing support to clients to help them remain in or return to work, ensuring they receive the necessary adjustments and access to financial advice. Engaging with employers, meeting monthly targets, and maintaining accurate records are key duties. This role is primarily based on site and in the community 65% of your working week, with the opportunity to work from home one day per week only.&nbsp;&nbsp;
Strong time management skills are essential to balance client support, administrative tasks, and employer engagement effectively. The role offers career development and the chance to contribute to a supportive, high-performing team dedicated to improving mental health and wellbeing through work.&nbsp;
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick&nbsp;all&nbsp;the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
You'll need to demonstrate the core skills this role requires—including excellent time management and very good admin skills—as well as align with our values and mission. You don't have to tick all the boxes immediately; the important thing is that you're willing to learn.&nbsp;&nbsp;
We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.&nbsp;
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
<ul>
<li>Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!</li>
<li>Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.</li>
</ul>
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Employment Specialist

<h2>Salary: Up to £30,000</h2><h2>Those huge small victories</h2>Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. We are looking for someone who has passion for recruiting the best talent&nbsp; as with Witherslack Group it means you are helping change the lives of our children and young people.For children with complex needs the level of care and education we provide must go above and beyond. That’s what drives us here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have a reputation for excellence. We are looking for a Recruiter to help us recruit the teams who make the difference, every day, in our schools and children’s homes.<h2>Get out what you put in</h2>This role will offer the opportunity to develop your skills as a recruiter and be part of the fundamental growth of the business. You will take responsibility for:<ul><li>Overseeing and managing recruitment campaigns for our schools&nbsp;from attraction and advertising through to offer and on-boarding</li><li>Directly sourcing and headhunting talent using a range of tools such as LinkedIn Recruiter</li><li>Building and nurturing talent pipelines in line with our growth demands, so that we recruit the right people at the right time for our young people</li><li>Encouraging employee referrals, recruiting like-minded people who want to make a difference to our children</li><li>Championing the WG candidate experience, ensuring it reflects the way we look after our people as a great place to work</li><li>Engaging with our Alumni talent community, supporting people back into roles within our group</li><li>Ensure that recruiting managers are appropriately supported and that they attract, select and appoint the right candidates whilst being compliant with relevant procedures and legislation (including Safer Recruitment) which are vital to the safeguarding of our children</li><li>Promoting our employer brand and social media presence</li></ul><h2>What we do for you</h2>We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:<ul><li>Salary: Competitive</li><li>Training:&nbsp;Ongoing&nbsp; professional development.</li><li>Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday</li><li>Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits&nbsp;<a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.witherslackgroup.co.uk%2Fcareers%2Four-culture%2Fbenefits%2F&amp;data=05%7C02%7CDaniel.Searle%40witherslackgroup.co.uk%7Cbe5fba37b44445b742a408dd96c67a79%7C32e69ada769447c18044b2f42b714fbb%7C0%7C0%7C638832501376150345%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=wCNjMKrizovu8BqxqD%2Fkq%2Bg5HfKBTB8%2FQHl%2FpjciNAc%3D&amp;reserved=0" target="_blank">here</a></li><li>Wellbeing:&nbsp;a host of wellbeing tools and advice including employee assistance</li><li>Medical cover&nbsp;so you can claim back the cost of things like an opticians or dentist appointment and a host of&nbsp;high-street discounts</li></ul><h2>Bring your whole-self to work</h2>Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We’ll give you the chance to build an exciting career in a fast-growing organisation, where you’re free to achieve your potential. Here’s what we need from you;<ul><li>Have a passion for the education and care of children and young people with SEN</li><li>At least 1 years’ experience as a Recruiter – as an in-house, agency recruiter or similar, ideally within a social care or education sector</li><li>Hands-on experience with attraction and sourcing techniques, although full training will be provided</li><li>To be comfortable with data and talent systems such as LinkedIn and applicant tracking systems</li><li>A people person – someone who cares, is empathetic and can translate Witherslack Group’s ambition to provide aspirational futures through inspirational education and care</li><li>Strong relationship building and networking skills</li><li>Tenacity and drive to meet or exceed targets</li><li>The ability to relate to a range of different audiences</li></ul><h2>Join the UK’s best special education and care provider</h2>Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself .To view our policy on the recruitment of ex-offenders please click&nbsp;<a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.witherslackgroup.co.uk%2Fmedia%2Fdj3myptc%2Frecruitment-of-ex-offenders-policy.pdf&amp;data=05%7C02%7CDaniel.Searle%40witherslackgroup.co.uk%7Cbe5fba37b44445b742a408dd96c67a79%7C32e69ada769447c18044b2f42b714fbb%7C0%7C0%7C638832501376163699%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=6tvB%2BpTNbUJZrib4cQJCnvfJ%2BBiPDTaQfFbvroQmVgM%3D&amp;reserved=0" target="_blank">here</a>.For a full job description and person specification, please click <a href="http://witherslackgroup.app.box.com/s/ogyrrkpc0xkmo525aooagf1ue7ipv21e" target="_blank">here</a>.#INDHThe Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.

14,947 Jobs