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Full time: PermanentSalary: £25,087 rising to £25,684 after 8 months in role, plus uncapped commissionLocation:&nbsp;Merthyr Tydfil Contact CentreAddress:&nbsp;Rhydycar Business Park, Merthyr Tydfil, CF48 1DHIf you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.What's in it for you?<ul><li>Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme</li><li>Online GP: Access to a private GP 24/7 for you and your immediate family, at no cost to you</li><li>Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.</li><li>Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.</li><li>Huge Discounts: Save on EE &amp; BT products, including mobile and broadband.</li><li>Career Development: Support in achieving the career you want without limits.</li><li>Volunteering Days: Give back to your local community.</li><li>Optional Private Healthcare and Dental: Protection for&nbsp;you and your family.</li></ul>Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Sales Advisor - Uncapped Commission

Full time: PermanentSalary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commissionLocation:&nbsp;Merthyr Tydfil Contact CentreAddress:&nbsp;Rhydycar Business Park, Merthyr Tydfil, CF48 1DHAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.&nbsp;Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.&nbsp;You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.&nbsp;We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.&nbsp;What’s in it for you?<ul><li>A great starting hourly rate of £12.82 per hour, plus incentives and bonuses&nbsp;</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly&nbsp;</li><li>Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family</li><li>Huge discounts of EE &amp; BT products including your Mobile and Broadband – saving you hundreds of pounds every year</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want</li><li>Volunteering days, so you can give back to your local community</li><li>Optional Private Healthcare and Dental, to protect you and your family</li></ul>On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Customer Service Advisor

Job Description:You will be responsible for leading our Localisation Community alongside side our wider Content Operations processes and be the point of contact for cluster teams, regional marketing teams and Brand Leads in Europe and Central Eurasia as well as our agency partners when required. &nbsp;The team strives to create best in class brand experiences that are consumer centric and high performing by nature and localised for local nuance &amp; language – Content Operations is the critical engine that delivers what we need, when we need it, on time &amp; in full – just the localisation part of this role will deliver over 6000 assets in 2025 for our 56 Markets.<h1>What are we looking for?</h1><ul><li>Proven experience in a relevant marketing, content development, creative operations or localisation role.</li><li>Ability to thoroughly review and approve content based on quality, fit for platform and alignment to brand &amp; business guidelines.</li><li>Proven experience developing and implementing successful technical content, platform and media strategies and developing content teams.</li><li>Ability to analyse data and trends and turn these into insight to define appropriate recommendations and strategies.</li><li>Ability to set and achieve goals and manage multiple projects and priorities.</li><li>Ability to build strong relationships across internal departments &amp; external partners and manage a complex network of stakeholders.</li></ul><h1>What will be your key responsibilities?</h1><ul><li>Localisation Process Owner, Optimisation &amp; Community Lead - working across the region you will be the point person for managing the Localisation Process, driving optimisation of process, training of our clusters and supporting the onboarding of our new Agency Partner. &nbsp;</li><li>Agency Accountability - Responsible for ensuring our localisation agency and partners deliver against commitments and commercial agreements. Establish required ongoing review process and measures to track partner progress.</li><li>Localisation &amp; Operations Reporting - With support, you will work with the Creative Operation Lead to create relevant Operations Dashboards to ensure we can articulate forward-looking planning, progress against the plan, success metrics &amp; budgeting. Measuring what matters.</li><li>Content Effectiveness - Responsible for how we are ensuring Localised Content is "effective" through our existing measurement frameworks. You will work with our Global Teams, Clusters &amp; Agency Teams to ensure we maximise our content effectiveness through ensuring pre-flight testing, regular reporting and optimising the process.</li><li>Creative Inspiration &amp; Innovation - Drive excellence and expertise within the team and beyond through a continuous learning agenda. Keep up to date with evolving world of Content Operations and bringing best practise back into the team.</li></ul><h1>What can you expect from Mars?</h1><ul><li>Work with diverse and talented Associates, all guided by the Five Principles.</li><li>Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.</li><li>Best-in-class learning and development support from day one, including access to our in-house Mars University.</li><li>An industry competitive salary and benefits package, including company bonus.</li></ul>

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