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CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.&nbsp;We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.Here is all you need to know…<ul><li>Start Date: October/November 2025&nbsp;</li><li>Salary: £12.21 per hour</li><li>Job Type: Full Time – Permanent </li><li>Working Hours: 40 hours per week (including training) </li></ul><ul><li>Operational hours after training -&nbsp; We require full flexibility between 08.00 - 22.00 Monday - Sunday</li></ul><ul><li>Training: 2 weeks based in Glasgow, City Park.</li></ul><ul><li>Training hours 09:00am – 18:00pm Monday – Friday&nbsp;</li></ul><ul><li>Joining the team: First 3-months working on-site in Glasgow&nbsp; then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. </li></ul>Who we are looking for… <ul><li>A professional, polite and courteous telephone manner</li><li>Ability to deliver excellent service with outgoing nature </li><li>Excellent verbal communication skills, with fluency in English essential</li><li>A good listener who can convey empathy, patience and understanding </li><li>Confident and proactive to deal with difficult situations and conversations </li><li>Confident in having customer conversations </li><li>High levels of accuracy and attention to detail</li><li>Confident in working independently</li><li>Confident in making complex decisions</li><li>Self-motivated and able to affectively problem solve</li><li>Interpersonal skills</li><li>Be driven to work towards achievable targets</li><li>Excellent numeracy skills </li><li>Previous banking/ financial experience is highly desired but not essential </li><li>Previous call centre/ customer service experience is essential</li></ul>Values we look for you to have...<ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>What will my role involve…? <ul><li>Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact</li><li>Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support</li><li>Helping customers that may be going through financial difficulty and debit card support</li><li>Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services</li><li>Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers</li><li>Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers </li><li>Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer</li><li>Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management </li><li>Confident in following banking processes and explaining this to customer</li></ul>Here are our key benefits…<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li><li>28 day annual leave (inclusive of bank holidays), increasing with length of service</li><li>Discounted Bus Travel in Glasgow (First Bus)</li><li>No peak rail fares - travel is more afforable, at all times&nbsp;</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.#priority&nbsp;

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

<ul><li>Start Date: 8th September 2025&nbsp;</li><li>Salary: £12.60 per hour&nbsp;</li></ul><ul><li>Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available &nbsp;</li></ul><ul><li>Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)&nbsp;</li></ul><ul><li>Training Duration: 2 weeks  &nbsp;</li></ul>Could this be the opportunity you have been waiting for?&nbsp;<ul><li>Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?&nbsp;</li></ul><ul><li>Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!&nbsp;</li></ul><ul><li>Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?&nbsp;</li></ul><ul><li>Are you customer focused with a proactive and self-motivated approach to how you work?&nbsp;</li></ul><ul><li>Do you have good technological skills (both on PCs and in using mobile applications?&nbsp;</li></ul>Values we look for you to have:<ul><li>Process Excellence</li><li>Collaboration</li><li>Communication</li><li>Emotional Intelligence</li><li>Open-Mindedness</li><li>Critical Thinking</li><li>Solution Orientation</li><li>Entrepreneurship</li></ul>If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar!&nbsp;&nbsp;Who are we at Teleperformance and what do we do?&nbsp;We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.  &nbsp;We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love?&nbsp;&nbsp;We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.&nbsp;We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions.&nbsp;We invest in our teams and provide some fantastic opportunities for progression.&nbsp; If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.&nbsp;Job Overview&nbsp;As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as:&nbsp;&nbsp;<ul><li>You will be the first point of contact to assist customers with their online subscription enquiries and account management. &nbsp;&nbsp;</li></ul><ul><li>You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails. &nbsp;</li></ul>till interested…Great News!! Well here is what a typical day In the office will look like..&nbsp;<ul><li>You will start your day signing into your systems, making sure you are ready for the day ahead.&nbsp;</li></ul><ul><li>You will engage with a variety of customers who have questions regarding their online subscription.&nbsp;</li></ul><ul><li>You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.&nbsp;</li></ul><ul><li>Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times.&nbsp;</li></ul><ul><li>With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.&nbsp;</li></ul>The start of your journey with Teleperformance&nbsp;You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay.  This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.&nbsp;What’s in it for you- PERKS PERKS PERKS!&nbsp;<ul><li>Perks at Work – Savings Discounts / Free Online Classes&nbsp;</li></ul><ul><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice&nbsp;</li></ul><ul><li>Critical Illness – up to £10,000&nbsp;</li></ul><ul><li>Cycle to Work Scheme&nbsp;</li></ul><ul><li>Eyecare support voucher&nbsp;</li></ul><ul><li>Holiday Purchase Scheme&nbsp;</li></ul><ul><li>Length of Service Awards&nbsp;</li></ul><ul><li>Workplace Pension&nbsp;</li></ul><ul><li>Monthly Inspire Awards – For the best of the best&nbsp;</li></ul><ul><li>Refer-A-Friend earns up to £1,200 for you&nbsp;</li></ul><ul><li>Monthly Wellbeing Webinars&nbsp;</li></ul><ul><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;&nbsp;</li></ul>Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.<ul></ul>

Customer Service Specialist - Bristol onsite

CCTV &amp; Compliance Operator
Location: Willand - Onsite 
Working Hours: Monday-Friday, 14:30-00:00
Salary: Competitive + Benefits
About the Role
We are looking for a highly responsible and proactive CCTV &amp; Compliance Operator to join our team. This role goes beyond simply monitoring CCTV - you will play a vital part in ensuring food safety, health &amp; safety compliance, and overall site standards are maintained.
You will be responsible for identifying and reporting food safety breaches, health and safety near misses, and any other incidents across the site. Using CCTV footage and in-person walkarounds, you will investigate incidents, compile reports, and liaise closely with management to ensure swift action is taken.
Key Responsibilities
<ul type="disc">
<li>Monitor CCTV footage to identify food safety issues, health &amp; safety risks, and other compliance concerns.</li>
<li>Investigate incidents by reviewing footage, capturing evidence, and forwarding to relevant managers.</li>
<li>Conduct regular site walkarounds to observe and report on compliance in the same areas.</li>
<li>Produce clear, accurate reports for management at the end of each shift.</li>
<li>Maintain the highest level of confidentiality - CCTV access is restricted, and footage must never be shared inappropriately.</li>
<li>Communicate effectively with managers to ensure follow-up actions are taken.</li>
<li>Manage your own time and priorities to meet operational needs.</li>
<li>Support in animal welfare matters when required (training will be provided).</li>
</ul>
About You
<ul type="disc">
<li>Strong sense of integrity and confidentiality.</li>
<li>Self-motivated and capable of working independently without constant supervision.</li>
<li>Excellent attention to detail and observational skills.</li>
<li>Good written and verbal communication skills.</li>
<li>Experience in food safety or health &amp; safety compliance is highly beneficial.</li>
<li>Willingness to undertake animal welfare training.</li>
</ul>
Benefits
<ul type="disc">
<li>33 days annual leave </li>
<li>Company pension scheme with Legal &amp; General or NEST pension</li>
<li>Death in service benefit, optional - linked to membership of L&amp;G pension</li>
<li>Company sick pay - after qualifying period </li>
<li>Free onsite parking</li>
<li>Exclusive 2 Sisters employee discount platform available via an app offering savings of up to 60% with brands including Asda, Morrisons, Marks and Spencer and Tesco.</li>
<li>Employee assistance programme.</li>
<li>Wisdom wellbeing app</li>
<li>Grocery Aid - employees access to counselling</li>
</ul>
Why Join Us?
As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasise promoting from within, ensuring you can build a rewarding career with us.
#poultry01

Compliance Operator

Raw Materials Technologist




Location: Dronfield




Shifts: Monday-Friday 8.30-17.00




Salary: Highly Competitive + Healthcare Programs + Discounts + Pension + other Company Benefits


 


 




About Us


 


Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks &amp; Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.


 


 




About The Role:




 




We are seeking an experienced Raw Materials Technologist to support our technical team in a senior-level hybrid role. This position combines hands-on technical work with opportunities to influence raw material management across the supply chain. This is a great opportunity for someone with food manufacturing experience, looking to step into a more strategic and leadership-influenced role.


 


 




Key Responsibilities:




 




* End-to-end management of raw materials, including approval, risk assessments, compliance, and supplier performance monitoring.




* Conduct supplier assessments and audits to ensure compliance with food safety, legal, and quality standards.




* Perform risk assessments (HACCP, TACCP, VACCP) and proactively mitigate threats in the supply chain.




* Maintain raw material specifications, compliance records, and audit outcomes using internal systems.




* Collaborate with Procurement, Technical, and Quality teams to provide technical guidance and drive improvements.




* Support continuous improvement by sharing best practices across sites


 


 




Key Skills / Qualifications:




 




* Minimum 2 years' experience in a Raw Materials or Technical role within food manufacturing.




* Strong understanding of raw material compliance, traceability, and supplier risk.




* Experience conducting supplier audits and approvals.




* Knowledge of HACCP, TACCP, and VACCP.




* Ideally holds a Food Science or related degree.




* Excellent communication and interpersonal skills, able to work across teams and with suppliers.




* Detail-oriented with a proactive approach to problem-solving.


 


 




Benefits:




 




* 35 days annual leave including bank holidays




* Refer a friend scheme




* Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year




* Boparan Restaurant Group Discount - 50% discount for friends and family.




* Cycle2Work Scheme


 


 




 




Why Join Us?




As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasise promoting from within, ensuring you can build a rewarding career with us.




 

#meals01

Raw Materials Technologist

Electrical Maintenance Engineer- Meals (Day &amp; Night Shifts)
Location: Carlisle
Salary: Competitive + Benefits
 
About Us
Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. This is an exciting opportunity for an individual that's eager to join a prestigious employer within the FMCG sector. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks &amp; Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.
 
About the Role
As an Electrical Maintenance Engineer, you will be working closely with the Engineering Team within our meals division and carry out daily electrical maintenance activities ensuring work is carried out in line with appropriate Health &amp; Safety instructions and site policies. 
 
Key Responsibilities
* You will be required to carry out daily electrical maintenance on machinery and production equipment 
* Ensure the work is carried out in accordance with Health and Safety Regulations using Safe Systems of Work 
* Working within a fast-paced environment covering all the electrical engineering maintenance activities. 
 
About You
You will have a minimum of qualification of NVQ Level 3 and hands on experience in Electrical Engineering.
 
Key Skills

<ul>
<li>Experience in industrial electrical engineering </li>
<li>Must have a good understanding of control circuits </li>
<li>Electrical systems knowledge</li>
<li>Experience within the food industry, manufacturing, machinery or automation preferred but not essential</li>
<li>17th edition IEE wiring regulations </li>
<li>IOSH working safely </li>
<li>Excellent verbal and written communication skills </li>
</ul>

 
Benefits

<ul>
<li>33 days annual leave </li>
<li>Company pension scheme with Legal &amp; General or NEST pension</li>
<li>Death in service benefit, optional - linked to membership of L&amp;G pension</li>
<li>Company sick pay - after qualifying period </li>
<li>Free onsite parking</li>
<li>Exclusive 2 Sisters employee discount platform available via an app offering savings of up to 60% with brands including Asda, Morrisons, Marks and Spencer and Tesco.</li>
<li>Employee assistance programme.</li>
<li>Wisdom wellbeing app</li>
<li>Grocery Aid - employees access to counselling</li>
</ul>
 

 
Why Join Us?
As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasize promoting from within, ensuring you can build a rewarding career with us.

 
#meals01

Electrical Maintenance Engineer

Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you'll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members.&nbsp;
&nbsp;
What you'll do...
<ul>
 <li>Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets</li>
 <li>Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce</li>
 <li>Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals</li>
 <li>Ensure legal compliance, safe working practices and effective asset management in line with company policy&nbsp;</li>
 <li>Drive team engagement through regular feedback, recognition and coaching sessions</li>
 <li>Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved&nbsp;</li>
</ul>
What you'll need...
<ul>
 <li>Proven experience managing and developing field-based teams in a performance driven environment</li>
 <li>Strong leadership and coaching skills with a track record of delivering against KPIs&nbsp;</li>
 <li>Excellent interpersonal, communication and influencing skills across all levels&nbsp;</li>
 <li>Commercial awareness and a strong understanding of service-led operations&nbsp;</li>
 <li>Sound knowledge of compliance, health and safety standards and the breakdown recovery sector&nbsp;</li>
</ul>
Desirable qualifications...&nbsp;
<ul>
 <li>NVQ Level 4 or equivalent in management (Or willingness to work towards this)</li>
 <li>Frontline management experience&nbsp;</li>
 <li>FSA compliance knowledge&nbsp;</li>
</ul>
&nbsp;

What you'll get with the RAC
<ul>
 <li>Work pattern of 40-hours weekly</li>
 <li>Family leave support including paid time off, flexibility and resources to help balance work and family commitments</li>
 <li>Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings</li>
 <li>2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering</li>
 <li>Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household</li>
 <li>Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options</li>
 <li>Free RAC Ultimate Complete Breakdown Service from day one</li>
 <li>Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more</li>
</ul>
&nbsp;

About us
The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.&nbsp;

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