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<h2>Overview</h2>Would you like to make a difference to someone’s life?Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?If you said yes to these questions then this challenging yet rewarding role is for you.We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.Role:&nbsp;Customer Service Expert Site:&nbsp;Work on site only - Glasgow&nbsp; Start Date: 05/01/2026 Contract:&nbsp;Full-Time Permanent&nbsp; Training Duration:&nbsp;10 days, Monday to Friday (full time training must be attended 9am-5:30pm)Hours:&nbsp;37.5 hours per week Shifts:&nbsp;Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )( Full equipment is provided )NO WEEKEND WORKING and NO BANK HOLIDAYS.&nbsp; Salary:&nbsp;£23,804 PA (£12.21ph)What does my role involve?<ul><li>You will be working in a lively, vibrant and rewarding environment.</li><li>Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. • You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.</li></ul>What do we need from you?<ul><li>Strong verbal and written skills with the ability to show attention to detail</li><li>Ability to establish excellent customer relationships in a fast-paced environment.</li><li>A can-do attitude with the ability to interact with lots of different people.</li><li>Professional and friendly telephone manner with the ability to show empathy when needed.</li><li>Customer Service experience.</li><li>Experience of working within a target driven environment to a high standard</li><li>PC skills, and the ability to navigate multiple systems competently, with ease</li><li>A good consistent typing speed and the ability to multi task.</li><li>Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence. • Ability to work within a fast paced, challenging and rewarding environment.</li></ul><ul><li>What you get from us -</li></ul><ul><ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li></ul></ul>.The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:<ol><li>Identity check</li><li>Nationality and Immigration Status (including the entitlement to undertake the work we are offering)</li><li>Basic Criminal Records Check</li><li>Employment/Academic History Check - for a period three years leading up to your application. &nbsp;</li></ol>We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments.&nbsp; If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.&nbsp; If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.&nbsp;&nbsp;All screening and evidence must be completed satisfactorily before commencement of employment.&nbsp; We strongly recommend you start to compile this information so you have it ready to supply when neededIf you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Customer Service Expert - B&M Glasgow (Glasgow - JCP)

<h2>Job Description</h2> Fresh Kitchen are currently recruiting for a Quality Manager to join the team on site in Bicester, on a 12 Month Fixed Term Contract basis.As Quality Manager, you oversee the technical management of Fresh Kitchen and M&amp;J Seafood, ensuring full compliance with food safety, quality, hygiene, and legal requirements through the effective implementation, monitoring, and auditing of the Quality Management Systems (QMS). You drive continuous improvement and enforcement of due diligence systems via regular audits, while providing technical support and advice to the site team to maintain a consistent approach to system implementation.You will manage supplier quality to guarantee food safety, quality, and legal compliance for supplier/raw material approval, product setup, and incoming material quality control. You support the management of MSC, ASC, and BRC certification standards, ensuring ongoing adherence to quality, GMP, hygiene, and pest control requirements.Your role also includes conducting raw material intake checks, overseeing traceability and labelling accuracy, coordinating sample testing for internal and external assessments, and analyzing results for trends to maintain high product standards.Key accountabilities: <ul><li>Continuously improve and enforce QMS through audits, technical support, and consistent system implementation.</li><li>Support customer, regulatory, and 3rd party audits (BRC, MSC, ASC) and ensure compliance with quality, GMP, hygiene, pest control, and legal standards.</li><li>Manage non-conformance investigations, complaints, raw material intake checks, traceability, labelling, and environmental monitoring.</li><li>Maintain QMS documentation, review artwork and labels, manage product specifications, and coordinate internal/external sample testing including sensory and shelf-life assessments.</li><li>Promote food safety culture, manage product traceability and recall processes, and support food safety training.</li><li>Develop and monitor internal audit programs, oversee the Quality Controller, and ensure effective communication with customers, suppliers, and production teams.</li><li>Conduct specification reviews, product quality assessments, and data management using Assure and Nutritics; analyze KPIs and quality data for improvement.</li><li>Lead allergen management initiatives and support New Product Development and technical projects.</li><li>Ensure compliance with Health &amp; Safety standards, including PPE use, and lead by example.</li></ul>About you:To be successful in this role you must hold a full clean Drivers Licence, have a Food Science or Technology degree (or equivalent) and ideally be minimum HACCP level 3 certified and Internal Auditor/ Lead Auditor qualified. You will ideally have high risk manufacturing and seafood knowledge, (including food safety and quality requirements) and knowledge of relevant food safety legislation, QMS, BRC standards and audits. It is key to have excellent communication skills as you will be customer focused and be well organised and use effective project management skills. You will show tenacity and a desire to follow things through to completion, with strong planning and organisational skills, and a high attention to detail. Previous experience in recipe management systems and developing and reviewing of specifications and artwork approval would be desirable. What we offer:<ul><li>A competitive salary</li><li>Pension scheme</li><li>Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.</li><li>Huge discounts on all sorts of lovely food and award-winning products through our staff shop</li><li>Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.</li><li>Recognition awards and Incentives</li><li>Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens a world of possibility.</li></ul>

Quality Manager

Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.Why work with us?<ul><li>£26,200 annual salary</li><li>HYBRID working - save on commuting costs with only 2 day’s in the office each week once you have successfully completed a 4 week period after training.&nbsp;</li><li>Cut down daily expenses - less spent on travel, lunches and workwear</li><li>Ideal for maintaining a work life balance while still being part of a team</li></ul><ul><li>Details</li><li>Start date: Nov 2025</li><li>Location: Natwest, Newtownards&nbsp;</li><li>Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00</li><li>Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Firstly, what you get from&nbsp;us!<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li></ul>Now about the Job!&nbsp; You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.&nbsp; &nbsp; Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.&nbsp;Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs&nbsp;&nbsp; Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience&nbsp;&nbsp; Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.&nbsp;Join us as a Customer Service Advisor<ul><li>We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times&nbsp;</li><li>You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them&nbsp;</li><li>We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience&nbsp;</li></ul>What you'll do&nbsp;In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.&nbsp;Your duties will include:&nbsp;<ul><li>Supporting the bank’s way of working to help as many customers as possible&nbsp;</li><li>Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business&nbsp;</li><li>Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored&nbsp;</li><li>Ensuring each customer interaction leaves the customer satisfied that their needs have been met.&nbsp;</li></ul>The skills you'll need&nbsp;To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.&nbsp;We’re also looking for you to demonstrate:&nbsp;<ul><li>Excellent communication skills, both verbal and written&nbsp;</li><li>A background of working within a regulatory environment&nbsp;</li><li>Good technology skills with the ability to use Microsoft Office&nbsp;</li><li>A customer focused attitude</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

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