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Start date: 13 October 2025Rate of Pay: £12.86 per hourLocation: Gateshead - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITIONShifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.Training: 11 days The Role:We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.Key Responsibilities <ul><li>You should be confident in conducting challenging but effective conversations</li><li>You are required to maintain multiple cases simultaneously, varying by type and stage</li><li>You will be responsible for managing a designated caseload</li><li>You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence</li><li>You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence</li><li>You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills</li><li>At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes</li><li>You should be proactive in talking to relevant people to get advice and information when unsure how to proceed</li><li>You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements</li><li>You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case</li><li>You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case</li><li>Gathering, verifying and assessing all available information, and deciding on an appropriate course of action</li><li>You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate</li></ul>Background ChecksThe role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:<ol><li>Identity check</li><li>Nationality and Immigration Status (including the entitlement to undertake the work we are offering)</li><li>Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years)</li><li>Employment/Academic History Check - for a period of three years leading up to your application. &nbsp;</li></ol>We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments.&nbsp; If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.&nbsp; If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.&nbsp;All screening and evidence must be completed satisfactorily before commencement of employment.&nbsp; We strongly recommend you start to compile this information so you have it ready to supply when needed.What else do we need from you?<ul><li>Strong verbal and written skills with the ability to show attention to detail</li><li>Ability to establish excellent customer relationships in a fast-paced environment</li><li>A can-do attitude with the ability to interact with lots of different people</li><li>Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants&nbsp;</li><li>PC skills, and the ability to navigate multiple systems competently, with ease</li><li>A good consistent typing speed and the ability to multi task</li><li>Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence</li><li>Processes will be ever evolving and it is essential that you are adaptable and open to change&nbsp;</li></ul>Benefits of being a Customer Service Representative<ul><li>On-line recruitment process, with potential job offer within 24 hours and fully paid training</li><li>28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary</li><li>Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.</li><li>Refer &amp; Earn Scheme</li><li>Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub</li><li>Life Assurance Cover &amp;&nbsp;Pension Scheme</li><li>Length of Service and monthly recognition awards</li><li>Opportunities for career development and progression</li></ul>Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Customer Service Specialist

Permanent roles offering job stability &amp; security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:&nbsp;<ul><li>Base Salary of £23,402 (35hrs pw).&nbsp;</li><li>We believe in recognising your contributions and growth, so as well as continuous training &amp; development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890)  &nbsp;</li><li>Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.&nbsp;</li><li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more&nbsp;</li><li>Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more</li><li>A supportive team &amp; culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.</li></ul> We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements &amp; additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy &amp; love. About the Role: As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:&nbsp;<ul><li>Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.&nbsp;</li><li>Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.&nbsp;</li><li>Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount.&nbsp; Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.&nbsp;</li><li>Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.&nbsp;&nbsp;&nbsp;</li><li>Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.&nbsp;</li><li>Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.&nbsp;</li><li>Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.</li></ul> What you need to do the job! Our current PCO’s come to us with different work &amp; life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -&gt; Competency based Virtual Interview -&gt; short role-play and written exercise. Additional Information:  All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult &amp; Child Barring) and satisfactory employment references. &nbsp; All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: &nbsp;<ul><li>Have at least two years remaining on your current visa</li><li>Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. </li></ul> For general right-to-work guidance, please visit the <a href="https://www.gov.uk/government/organisations/uk-visas-and-immigration" target="_blank">UK Home Office website.</a>.  #pecs &nbsp; About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.&nbsp; At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&amp;<a href="mailto:icareersUK@serco.com" target="_blank">icareersUK@serco.com</a>. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&amp;<a href="mailto:icareersUK@serco.com" target="_blank">icareersUK@serco.com</a> to discuss.

Prisoner Custody Officer

Permanent roles offering job stability &amp; security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We offer:<ul><li>Base Salary of £23,402.00 (35hrs pw).&nbsp;</li><li>We believe in recognising your contributions and growth, so as well as continuous training &amp; development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890)  &nbsp;</li><li>Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.&nbsp;</li><li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more&nbsp;</li><li>Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more</li><li>A supportive team &amp; culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.</li></ul> We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements &amp; additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy &amp; love. About the Role: As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released.Key duties include:<ul><li>Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.&nbsp;</li><li>Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.&nbsp;</li><li>Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount.&nbsp;</li><li>Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.&nbsp;</li><li>Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.&nbsp;&nbsp;&nbsp;</li><li>Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.&nbsp;</li><li>Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.&nbsp;</li><li>Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.</li><li>Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.</li></ul> What you need to do the job! Our current PCO’s come to us with different work &amp; life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care.&nbsp;You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -&gt; Competency based Virtual Interview -&gt; short role-play and written exercise. Additional Information:  All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult &amp; Child Barring) and satisfactory employment references. &nbsp; All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria:<ul><li>Have at least two years remaining on your current visa</li><li>Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. </li></ul> For general right-to-work guidance, please visit the<a href="https://www.gov.uk/government/organisations/uk-visas-and-immigration" target="_blank"> UK Home Office website</a>.  #PECS &nbsp; About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.&nbsp; At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&amp;<a href="mailto:icareersUK@serco.com" target="_blank">icareersUK@serco.com</a>. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&amp;<a href="mailto:icareersUK@serco.com" target="_blank">icareersUK@serco.com</a> to discuss.&nbsp;

Permanent roles offering job stability &amp; security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:<ul><li>Base Salary of £23,402 (35hrs pw).&nbsp;</li><li>We believe in recognising your contributions and growth, so as well as continuous training &amp; development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890)  </li><li>Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.&nbsp;</li><li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more&nbsp;</li><li>Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more</li><li>A supportive team &amp; culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion</li></ul> We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements &amp; additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy &amp; love. About the Role:&nbsp; As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:<ul><li>Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.&nbsp;</li><li>Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.&nbsp;</li><li>Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount.&nbsp;</li><li>Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.&nbsp;</li><li>Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.&nbsp;&nbsp;&nbsp;</li><li>Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.&nbsp;</li><li>Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.</li><li>Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.</li><li>Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations</li></ul> What you need to do the job! Our current PCO’s come to us with different work &amp; life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues.&nbsp;&nbsp; Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process:&nbsp; Briefing call to assess eligibility -&gt; Competency based Virtual Interview -&gt; short role-play and written exercise. Additional Information: &nbsp; All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult &amp; Child Barring) and satisfactory employment references. &nbsp; All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria:<ul><li>Have at least two years remaining on your current visa</li><li>Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration.</li></ul> For general right-to-work guidance, please visit the <a href="https://www.gov.uk/government/organisations/uk-visas-and-immigration" target="_blank">UK Home Office website. </a> #PECS About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.&nbsp; By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.&nbsp;At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&amp;<a href="mailto:icareersUK@serco.com" target="_blank">icareersUK@serco.com</a>. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&amp;<a href="mailto:icareersUK@serco.com" target="_blank">icareersUK@serco.com</a> to discuss.&nbsp;

How would you like to get paid for five days, but only work four?At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first.That’s why we’re proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay.Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG.Role: &nbsp; &nbsp; &nbsp; &nbsp; SENCOLocation: &nbsp;Robins Way School, Amesbury, SP4 8JTSalary: &nbsp; &nbsp; &nbsp;Up to £45,000 per annum dependent on experience and qualifications (not pro rata)Hours: &nbsp; &nbsp; &nbsp;40 hours per week, Monday to Friday&nbsp;Contract: &nbsp;Permanent, Term Time onlyUK applicants only. This role does not offer sponsorship.We now have a fantastic opportunity for a SENCO to join our new Acorn Education school, Robins Way School located in Amesbury.About the roleThe SENDCO will ensure that Special Education Needs provision is effective&nbsp;and efficiently managed and that all legal and statutory requirements are met for students needing SEN.&nbsp;The SENDCO will take on the day-to-day responsibility in the Education Team to provide professional guidance of SEN to teaching staff in order to maintain and increase a high-quality standard of teaching, to make good use of resources to improve standards&nbsp;and achieve positive outcomes for the students.&nbsp;Review, attend and lead EHCP reviews for pupils. Liaise with class teachers in advance&nbsp;of meetings to ensure up to date information is collected and collated. Liaise with multi-agency professionals, Headteacher and Deputy Headteacher to ensure that all outcomes are updated, outcomes are shared with class teams and other key staff&nbsp;as well as external professionals.Essential Experience:<ul><li>Qualified Teacher Status or equivalent</li><li>To have completed the SENCo qualification or working towards</li><li>Qualification in special educational needs</li></ul>Main Responsibilities:<ul><li>Ensure that the day-to-day responsibilities of the Education Team are met to a high standard in relation to SEN role.</li><li>Use all opportunities to maximise learning for all students.</li><li>Monitor the quality of SEN support by implementing effective systems to measure and identify the needs of the students.</li><li>Work collaboratively with the therapy team to ensure delivery of learning is supporting their SEN.</li><li>Regularly evaluate the needs of the students and implement SEN systems to achieve positive outcomes if needed with the support from other professionals.</li><li>To participate in, and complete reports for statutory reviews and meetings concerning the students.</li><li>Implement and maintain the SEN policy in line with current and changing regulations and standards.</li><li>Oversee and monitor the quality of EHCPs/IEPs and other support plans and maintain details for use in meetings.</li><li>Use Provision Mapping as a tool to track and map provisions for each young person.</li><li>To participate in, and complete reports for PEP and LAC reviews.</li><li>To take on a small teaching role within the school supporting a range of classes.&nbsp;</li></ul>About the schoolRobins Way School&nbsp;is a brand-new&nbsp;SEN school for pupils with complex needs including SEMH; a co-educational provision with entry from 5-11 years old.Robins Way School is an exciting addition to the Acorn portfolio based in Amesbury, Wiltshire.&nbsp;We are part of Acorn Education and can promise you plenty of challenges, and a rich variety of opportunities to develop your career. Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.Why join Acorn Education?We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.BenefitsYour health and wellbeing are important to us, so you’ll get an exceptional reward package including:<ul><li>Life Assurance</li><li>Pension scheme with options to increase your contributions</li><li>“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks</li></ul>And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:<ul><li>A wide range of health, wellbeing, and insurance benefits</li><li>100’s of discount options valid in the UK and abroad</li><li>Cycle to Work Schemes</li><li>Electric Car Purchase Scheme</li><li>Critical illness cover</li><li>Family Growth Support -&nbsp;inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.&nbsp;</li></ul>We reserve the right to close the vacancy early if we receive a high volume of suitable applications.*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit#1

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