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CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.&nbsp;We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.Here is all you need to know…<ul><li>Start Date: October/November 2025&nbsp;</li><li>Salary: £12.21 per hour</li><li>Job Type: Full Time – Permanent </li><li>Working Hours: 40 hours per week (including training) </li></ul><ul><li>Operational hours after training -&nbsp; We require full flexibility between 08.00 - 22.00 Monday - Sunday</li></ul><ul><li>Training: 2 weeks based in Glasgow, City Park.</li></ul><ul><li>Training hours 09:00am – 18:00pm Monday – Friday&nbsp;</li></ul><ul><li>Joining the team: First 3-months working on-site in Glasgow&nbsp; then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. </li></ul>Who we are looking for… <ul><li>A professional, polite and courteous telephone manner</li><li>Ability to deliver excellent service with outgoing nature </li><li>Excellent verbal communication skills, with fluency in English essential</li><li>A good listener who can convey empathy, patience and understanding </li><li>Confident and proactive to deal with difficult situations and conversations </li><li>Confident in having customer conversations </li><li>High levels of accuracy and attention to detail</li><li>Confident in working independently</li><li>Confident in making complex decisions</li><li>Self-motivated and able to affectively problem solve</li><li>Interpersonal skills</li><li>Be driven to work towards achievable targets</li><li>Excellent numeracy skills </li><li>Previous banking/ financial experience is highly desired but not essential </li><li>Previous call centre/ customer service experience is essential</li></ul>Values we look for you to have...<ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>What will my role involve…? <ul><li>Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact</li><li>Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support</li><li>Helping customers that may be going through financial difficulty and debit card support</li><li>Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services</li><li>Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers</li><li>Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers </li><li>Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer</li><li>Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management </li><li>Confident in following banking processes and explaining this to customer</li></ul>Here are our key benefits…<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li><li>28 day annual leave (inclusive of bank holidays), increasing with length of service</li><li>Discounted Bus Travel in Glasgow (First Bus)</li><li>No peak rail fares - travel is more afforable, at all times&nbsp;</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.#priority&nbsp;

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

<ul><li>Start Date: 8th September 2025&nbsp;</li><li>Salary: £12.60 per hour&nbsp;</li></ul><ul><li>Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available &nbsp;</li></ul><ul><li>Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)&nbsp;</li></ul><ul><li>Training Duration: 2 weeks  &nbsp;</li></ul>Could this be the opportunity you have been waiting for?&nbsp;<ul><li>Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?&nbsp;</li></ul><ul><li>Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!&nbsp;</li></ul><ul><li>Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?&nbsp;</li></ul><ul><li>Are you customer focused with a proactive and self-motivated approach to how you work?&nbsp;</li></ul><ul><li>Do you have good technological skills (both on PCs and in using mobile applications?&nbsp;</li></ul>Values we look for you to have:<ul><li>Process Excellence</li><li>Collaboration</li><li>Communication</li><li>Emotional Intelligence</li><li>Open-Mindedness</li><li>Critical Thinking</li><li>Solution Orientation</li><li>Entrepreneurship</li></ul>If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar!&nbsp;&nbsp;Who are we at Teleperformance and what do we do?&nbsp;We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.  &nbsp;We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love?&nbsp;&nbsp;We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.&nbsp;We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions.&nbsp;We invest in our teams and provide some fantastic opportunities for progression.&nbsp; If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.&nbsp;Job Overview&nbsp;As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as:&nbsp;&nbsp;<ul><li>You will be the first point of contact to assist customers with their online subscription enquiries and account management. &nbsp;&nbsp;</li></ul><ul><li>You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails. &nbsp;</li></ul>till interested…Great News!! Well here is what a typical day In the office will look like..&nbsp;<ul><li>You will start your day signing into your systems, making sure you are ready for the day ahead.&nbsp;</li></ul><ul><li>You will engage with a variety of customers who have questions regarding their online subscription.&nbsp;</li></ul><ul><li>You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.&nbsp;</li></ul><ul><li>Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times.&nbsp;</li></ul><ul><li>With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.&nbsp;</li></ul>The start of your journey with Teleperformance&nbsp;You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay.  This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.&nbsp;What’s in it for you- PERKS PERKS PERKS!&nbsp;<ul><li>Perks at Work – Savings Discounts / Free Online Classes&nbsp;</li></ul><ul><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice&nbsp;</li></ul><ul><li>Critical Illness – up to £10,000&nbsp;</li></ul><ul><li>Cycle to Work Scheme&nbsp;</li></ul><ul><li>Eyecare support voucher&nbsp;</li></ul><ul><li>Holiday Purchase Scheme&nbsp;</li></ul><ul><li>Length of Service Awards&nbsp;</li></ul><ul><li>Workplace Pension&nbsp;</li></ul><ul><li>Monthly Inspire Awards – For the best of the best&nbsp;</li></ul><ul><li>Refer-A-Friend earns up to £1,200 for you&nbsp;</li></ul><ul><li>Monthly Wellbeing Webinars&nbsp;</li></ul><ul><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;&nbsp;</li></ul>Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.<ul></ul>

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