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Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.Why work with us?<ul><li>£26,200 annual salary</li><li>Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay</li><li>Cut down down daily expenses - less spent on travel, lunches and workwear</li><li>Ideal for maintaining a work life balance while still being part of a team</li></ul><ul><li>£25 travel subsidy during training to help with travel costs.</li></ul><ul><li>Details</li><li>Start date: Various through Sept/Oct/Nov 2025</li><li>Location: Natwest. Belfast City Centre&nbsp;</li><li>Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00</li><li>Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Firstly, what you get from&nbsp;us!<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li></ul>Now about the Job!&nbsp; You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.&nbsp; &nbsp; Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.&nbsp;Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs&nbsp;&nbsp; Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience&nbsp;&nbsp; Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.&nbsp;Join us as a Customer Service Advisor<ul><li>We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times&nbsp;</li><li>You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them&nbsp;</li><li>We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience&nbsp;</li></ul>What you'll do&nbsp;In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.&nbsp;Your duties will include:&nbsp;<ul><li>Supporting the bank’s way of working to help as many customers as possible&nbsp;</li><li>Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business&nbsp;</li><li>Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored&nbsp;</li><li>Ensuring each customer interaction leaves the customer satisfied that their needs have been met.&nbsp;</li></ul>The skills you'll need&nbsp;To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Values we look for you to have: <ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>We’re also looking for you to demonstrate:&nbsp;<ul><li>Excellent communication skills, both verbal and written&nbsp;</li><li>A background of working within a regulatory environment&nbsp;</li><li>Good technology skills with the ability to use Microsoft Office&nbsp;</li><li>A customer focused attitude</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.#priority

Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor- Natwest

<h2>Job Description</h2> Fresh Kitchen are currently recruiting for a Quality Manager to join the team on site in Bicester, on a 12 Month Fixed Term Contract basis.As Quality Manager, you oversee the technical management of Fresh Kitchen and M&amp;J Seafood, ensuring full compliance with food safety, quality, hygiene, and legal requirements through the effective implementation, monitoring, and auditing of the Quality Management Systems (QMS). You drive continuous improvement and enforcement of due diligence systems via regular audits, while providing technical support and advice to the site team to maintain a consistent approach to system implementation.You will manage supplier quality to guarantee food safety, quality, and legal compliance for supplier/raw material approval, product setup, and incoming material quality control. You support the management of MSC, ASC, and BRC certification standards, ensuring ongoing adherence to quality, GMP, hygiene, and pest control requirements.Your role also includes conducting raw material intake checks, overseeing traceability and labelling accuracy, coordinating sample testing for internal and external assessments, and analyzing results for trends to maintain high product standards.Key accountabilities: <ul><li>Continuously improve and enforce QMS through audits, technical support, and consistent system implementation.</li><li>Support customer, regulatory, and 3rd party audits (BRC, MSC, ASC) and ensure compliance with quality, GMP, hygiene, pest control, and legal standards.</li><li>Manage non-conformance investigations, complaints, raw material intake checks, traceability, labelling, and environmental monitoring.</li><li>Maintain QMS documentation, review artwork and labels, manage product specifications, and coordinate internal/external sample testing including sensory and shelf-life assessments.</li><li>Promote food safety culture, manage product traceability and recall processes, and support food safety training.</li><li>Develop and monitor internal audit programs, oversee the Quality Controller, and ensure effective communication with customers, suppliers, and production teams.</li><li>Conduct specification reviews, product quality assessments, and data management using Assure and Nutritics; analyze KPIs and quality data for improvement.</li><li>Lead allergen management initiatives and support New Product Development and technical projects.</li><li>Ensure compliance with Health &amp; Safety standards, including PPE use, and lead by example.</li></ul>About you:To be successful in this role you must hold a full clean Drivers Licence, have a Food Science or Technology degree (or equivalent) and ideally be minimum HACCP level 3 certified and Internal Auditor/ Lead Auditor qualified. You will ideally have high risk manufacturing and seafood knowledge, (including food safety and quality requirements) and knowledge of relevant food safety legislation, QMS, BRC standards and audits. It is key to have excellent communication skills as you will be customer focused and be well organised and use effective project management skills. You will show tenacity and a desire to follow things through to completion, with strong planning and organisational skills, and a high attention to detail. Previous experience in recipe management systems and developing and reviewing of specifications and artwork approval would be desirable. What we offer:<ul><li>A competitive salary</li><li>Pension scheme</li><li>Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.</li><li>Huge discounts on all sorts of lovely food and award-winning products through our staff shop</li><li>Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.</li><li>Recognition awards and Incentives</li><li>Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens a world of possibility.</li></ul>

Quality Manager

How would you like to get paid for five days, but only work four?At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first.That’s why we’re proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay.Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG.Job Title:&nbsp;&nbsp;&nbsp;&nbsp;English TeacherLocation:&nbsp; &nbsp; Glebedale School,&nbsp;Stoke-on-Trent, ST4 3AYSalary:&nbsp; &nbsp; &nbsp; &nbsp; Up to £45,000 per annum depending on experience (not pro rata)Hours:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;37.5 hours per week,&nbsp;Monday to Friday&nbsp;Contract:&nbsp; &nbsp; Permanent,&nbsp;TermTime OnlyUK Applicants only. This role does not offer sponsorship.As part of our continued growth, we now have a fantastic opportunity for a English Teacher to join our close-knit team at Glebedale&nbsp; School located in Stoke-on-Trent.About the role&nbsp;To secure high quality teaching, effective use of resources and improve standards of learning and achievement for all pupils. Improve the quality of pupils’ learning in English and to contribute to the development and / or implementation of English policy and procedure.Have lead responsibility for English across the secondary school and develop plans which identify clear targets and success criteria for its development and / or maintenance and in consultation with the Headteacher/Deputy Headteacher undertake other identified areas of responsibility as necessary to ensure effective delivery of the school’s curriculum;&nbsp;General Responsibilities&nbsp;<ul><li>Safeguard and promote the welfare of pupils and young people;</li><li>Work in accordance with professional practice, statutory and legal requirements and the policies of Glebedale School;</li><li>Take responsibility for specific areas of work which will be reviewed annually then negotiated and agreed within the performance management cycle and school improvement process;</li><li>Support all staff in achieving the priorities and targets of the school improvement plan and monitor the progress of those which relate to English;</li><li>Set appropriate and achievable expectations and targets for pupils</li><li>Ensure that parent/carers are well informed about the curriculum, targets, pupil’s progress and attainment in English across the whole school.&nbsp;</li></ul>Knowledge and Understanding&nbsp;<ul><li>The school’s vision, aims, priorities, targets, curriculum policies and action plans;</li><li>Any statutory curriculum requirements and the requirements for assessment, recording and reporting of pupils’ attainment and progress;</li><li>The characteristics of high-quality teaching and the main strategies for improving and sustaining high standards of teaching, learning and achievement for all pupils;</li><li>The implications of the code of practice of special educational needs for teaching and learning.&nbsp;</li></ul>Requirement<ul><li>UK QTS or equivalent</li></ul>About usGlebedale School is a special needs school which provides provision for&nbsp;ages&nbsp;7 years and upwards.&nbsp; We provide a nurturing and welcoming environment to SEMH pupils, and our curriculum has a keen focus on therapy, education and personal development.&nbsp; Our school aims to help pupils grow academically, socially and emotionally to enable them to become capable future citizens.We provide education to 30 pupils from the Stoke on Trent, Staffordshire and Cheshire areas. At our last Ofsted in December 2022, we were rated “Good”.We are part of Acorn Education and can promise you plenty of challenges, and a rich variety of opportunities to develop your career. Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people.&nbsp;As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year runningWhy Join Acorn Education?We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.&nbsp;We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.BenefitsYour health and wellbeing are important to us, so you’ll get an exceptional reward package including:<ul><li>Life Assurance</li><li>Pension scheme with options to increase your contributions</li><li>“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks</li></ul>And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:<ul><li>A wide range of health, wellbeing, and insurance benefits</li><li>100’s of discount options valid in the UK and abroad</li><li>Cycle to Work Schemes</li><li>Electric Car Purchase Scheme</li><li>Critical illness cover</li><li>Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.&nbsp;</li></ul>We reserve the right to close the vacancy early if we receive a high volume of suitable applications.*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefitOutcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.#1

English Teacher

How would you like to be paid for five days but only work four*?Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!Job title:&nbsp; &nbsp; SEN TeacherLocation:&nbsp;&nbsp;&nbsp;Bradford Beacon School, Rooley Lane, Bradford, BD5 8LJSalary:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Up to £42,000 per annum dependent on experience (not pro rata)Hours:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monday to FridayContract:&nbsp; &nbsp;Permanent, Term Time onlyStart Date: September 2025UK Applicants only. This role does not offer sponsorshipAbout the RoleWe are looking for SEN Teachers who have a therapeutic approach to their teaching and learning. Experience of working with Autistic pupils, you will plan, assess, and deliver all subjects with an emphasis on practical learning and personal development. We need people who share our vision to build incredible futures by empowering vulnerable young people in the UK, to be happy and to make their way in the world.Qualifications:<ul><li>UK QTS/QTLS</li><li>Experience of working in a special education setting with children Autism</li></ul>General Responsibilities<ul><li>Safeguard and promote the welfare of pupils and young people;</li><li>Work in accordance with professional practice, statutory and legal requirements and the policies of the school;</li><li>Take on specific tasks related to the day to day administration and organisation of the school;</li><li>Take responsibility for specific areas of work which will be reviewed annually then negotiated and agreed within the performance management cycle and school improvement process;</li><li>Take on any additional responsibilities, which might from time to time be determined.</li></ul>You will be adept at tailoring your teaching and lessons to respond to the strengths and needs of pupils. You will be able to set high expectations which inspire, motivate and challenge pupils as well as promote good progress and outcomes by pupils.About usOur New Options Autism School – Bradford Beacon School is proposed to open September 2025 and will cater for 37 pupils aged 4 - 11 years with have a variety of complex needs including ASC.For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.Why join Options Autism?&nbsp;We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.BenefitsYour health and wellbeing are important to us, so you’ll get an exceptional reward package including:<ul><li>Life Assurance</li><li>Pension scheme with options to increase your contributions</li><li>“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks</li></ul>And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:<ul><li>A wide range of health, wellbeing, and insurance benefits</li><li>100’s of discount options valid in the UK and abroad</li><li>Cycle to Work Schemes</li><li>Electric Car Purchase Scheme</li><li>Critical illness cover</li><li>Family Growth Support -&nbsp;inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.&nbsp;</li></ul>We reserve the right to close the vacancy early if we receive a high volume of suitable applications.*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefitOutcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.#1

SEN Teacher

At OFG, we work smarter so you can spend more time doing what makes you happy!We are excited to announce the opening of a brand-new Options Autism schools in County Durham, designed to provide exceptional education and support for pupils with a variety of needs, including Autism.Trimdon Hill School, located in Durham, caters to 40 pupils aged 4 to 11 years and opened in June 2025. We are currently recruiting a dedicated Teacher to join the team and help shape the future of this school.<ul><li>Location: Durham, North East,&nbsp;TS29 6EY</li><li>Salary: £38,000 per annum</li><li>Hours: 37.5 hours per week; Monday 8.30am-5pm, Tuesday 8.30am-4.30pm, Wednesday 8.30am-5pm, Thursday 8.30am-4pm, Friday 8.30am-4pm</li><li>Contract: Permanent, Term Time only</li></ul>UK Applicants only. This role does not offer sponsorship.Through your knowledge and passion, you will have a real impact on the lives of pupils and young people.&nbsp;As a Teacher, you will take a creative approach to teaching pupils according to their educational needs, ensuring delivery of the school curriculum in a way that maximises pupil’s achievement and ability to develop.About the role<ul><li>To secure high quality teaching, effective use of resources and improve standards of learning and achievement for all pupils in consultation with the Headteacher;</li><li>To teach a range of subjects as necessary to ensure the effective delivery of the school’s primary and secondary curriculums. Work may sometimes be undertaken outside the main teaching area;</li><li>In consultation with the Headteacher undertake other identified areas of responsibility as necessary to ensure effective delivery of the school’s curriculum;</li><li>To share the school’s responsibility to support and promote the learning, personal development and well-being of all students.</li></ul>General Responsibilities<ul><li>Safeguard and promote the welfare of pupils and young people;</li><li>Work in accordance with professional practice, statutory and legal requirements and the policies.</li><li>Take on specific tasks related to the day to day administration and organisation of the school;</li><li>Take responsibility for specific areas of work which will be reviewed annually then negotiated and agreed within the performance management cycle and school improvement process;</li><li>Take on any additional responsibilities, which might from time to time be determined.</li></ul>Qualifications required<ul><li>QTS</li><li>Not suitable for ECT/NQT</li></ul>Why join Options Autism?&nbsp;For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our careWe are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.BenefitsYour health and wellbeing are important to us, so you’ll get an exceptional reward package including:<ul><li>Life Assurance</li><li>Pension scheme with options to increase your contributions</li><li>“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks</li></ul>And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:<ul><li>A wide range of health, wellbeing, and insurance benefits</li><li>100’s of discount options valid in the UK and abroad</li><li>Cycle to Work Schemes</li><li>Electric Car Purchase Scheme</li><li>Critical illness cover</li><li>Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.&nbsp;</li></ul>We reserve the right to close the vacancy early if we receive a high volume of suitable applications.Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.#1

Teacher

At OFG, we work smarter so you can spend more time doing what makes you happy!Are you an innovative SEN Teacher committed to improving the lives of pupils and young people?We are excited to announce the opening of two brand-new Options Autism schools in County Durham, designed to provide exceptional education and support for pupils with a variety of needs, including Autism.Strawberry Lane School, also located in Durham, accommodates 60 pupils aged 11 to 19 years. We are looking for a passionate SEN Teacher to contribute to the growth and success of this new school, with a start date in January 2026.Job Title: &nbsp; SEN TeacherLocation:&nbsp;&nbsp;&nbsp; &nbsp; Strawberry Lane School - Durham,&nbsp;DH6 5BESalary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Up to £42,000 dependent on experience and qualificationsHours: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;37.5 hours per week; Monday to FridayContract:&nbsp;&nbsp; &nbsp; Permanent, Term Time onlyUK Applicants only. This role does not offer sponsorship.Through your knowledge and passion, you will have a real impact on the lives of pupils and young people. As an SEN Teacher, you will take a creative approach to teaching pupils according to their educational needs, ensuring delivery of the school curriculum in a way that maximises pupil’s achievement and ability to develop.About the role<ul><li>To secure high quality teaching, effective use of resources and improve standards of learning and achievement for all pupils in consultation with the Headteacher;</li><li>To teach a range of subjects as necessary to ensure the effective delivery of the school’s primary and secondary curriculums. Work may sometimes be undertaken outside the main teaching area;</li><li>In consultation with the Headteacher undertake other identified areas of responsibility as necessary to ensure effective delivery of the school’s curriculum;</li><li>To share the school’s responsibility to support and promote the learning, personal development and well-being of all students.</li></ul>General Responsibilities<ul><li>Safeguard and promote the welfare of pupils and young people;</li><li>Work in accordance with professional practice, statutory and legal requirements and the policies.</li><li>Take on specific tasks related to the day to day administration and organisation of the school;</li><li>Take responsibility for specific areas of work which will be reviewed annually then negotiated and agreed within the performance management cycle and school improvement process;</li><li>Take on any additional responsibilities, which might from time to time be determined.</li></ul>Qualifications required<ul><li>QTS</li><li>Suitable for ECT/NQT</li></ul>Why join Options Autism?For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our careWe are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.BenefitsHow would you like to be paid for five days but only work four*?Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:<ul><li>Life Assurance</li><li>Pension scheme with options to increase your contributions</li><li>“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks</li></ul>And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:<ul><li>A wide range of health, wellbeing, and insurance benefits</li><li>100’s of discount options valid in the UK and abroad</li><li>Cycle to Work Schemes</li><li>Electric Car Purchase Scheme</li><li>Critical illness cover</li><li>Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.</li></ul>We reserve the right to close the vacancy early if we receive a high volume of suitable applications.*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefitOutcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.#1

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.&nbsp;We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.Here is all you need to know…<ul><li>Start Date: October/November 2025&nbsp;</li><li>Salary: £12.21 per hour</li><li>Job Type: Full Time – Permanent </li><li>Working Hours: 40 hours per week (including training) </li></ul><ul><li>Operational hours after training -&nbsp; We require full flexibility between 08.00 - 22.00 Monday - Sunday</li></ul><ul><li>Training: 2 weeks based in Glasgow, City Park.</li></ul><ul><li>Training hours 09:00am – 18:00pm Monday – Friday&nbsp;</li></ul><ul><li>Joining the team: First 3-months working on-site in Glasgow&nbsp; then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. </li></ul>Who we are looking for… <ul><li>A professional, polite and courteous telephone manner</li><li>Ability to deliver excellent service with outgoing nature </li><li>Excellent verbal communication skills, with fluency in English essential</li><li>A good listener who can convey empathy, patience and understanding </li><li>Confident and proactive to deal with difficult situations and conversations </li><li>Confident in having customer conversations </li><li>High levels of accuracy and attention to detail</li><li>Confident in working independently</li><li>Confident in making complex decisions</li><li>Self-motivated and able to affectively problem solve</li><li>Interpersonal skills</li><li>Be driven to work towards achievable targets</li><li>Excellent numeracy skills </li><li>Previous banking/ financial experience is highly desired but not essential </li><li>Previous call centre/ customer service experience is essential</li></ul>Values we look for you to have...<ul><li>Process Excellence- Doing things well means something to you and you will always strive to improve on your work.&nbsp;</li><li>Collaboration- You enjoy working with others and you like working as a team player.&nbsp;</li><li>Communication- You can speak and write clearly and in a confident manner.</li><li>Emotional Intelligence-&nbsp;You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li>Open-Mindedness- You are able to be open to different ways of thinking and new ideas.</li><li>Critical Thinking- You are able to think logically when making decisions.</li><li>Solution Orientation- Having a forward thinking mindset focused on resolving challenges.</li><li>Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul>What will my role involve…? <ul><li>Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact</li><li>Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support</li><li>Helping customers that may be going through financial difficulty and debit card support</li><li>Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services</li><li>Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers</li><li>Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers </li><li>Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer</li><li>Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management </li><li>Confident in following banking processes and explaining this to customer</li></ul>Here are our key benefits…<ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey&nbsp;</li><li>28 day annual leave (inclusive of bank holidays), increasing with length of service</li><li>Discounted Bus Travel in Glasgow (First Bus)</li><li>No peak rail fares - travel is more afforable, at all times&nbsp;</li></ul>Disclaimer&nbsp;Please be vigilant against job scams. Teleperformance will&nbsp;never&nbsp;contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.Disclaimer&nbsp;Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.#priority&nbsp;

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