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£36,231 - £40,640 assuming good attendance and up to 4 sleep ins per month<h2>Those huge small victories</h2>Working in our Children’s Homes means being a part of a young person’s day to day life. This means being there for the highest highs and lowest lows. Our shift leaders enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory!Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our shift leaders are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things.<h2>Get out what you put in</h2>You’ll be a part of taking care of our young people day to day, making sure things run smoothly and creating lasting memories. As a shift leader you will also make sure that the staff team are supported and the home is operating at our high standards, prepared to step up to deputise for the Team Leaders. We’re looking for someone able to relate to and build relationships with our young people. Compassionate, emotionally resilient, and supportive, you’ll also be able to provide the leadership that inspires your colleagues.<h2>What we do for you</h2>We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:<ul><li>Salary: Base salary of £30,991 - £35,400</li><li>Bonuses: In addition to your base salary you’ll do up to 4 sleep ins per months, these are paid at £80 per sleep (approx. £3,840 per year) and £1,400 Attendance Allowance – assuming good attendance&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Training: A full 4-week induction on our Care Academy</li><li>Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday</li><li>Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group – plus you could join our ‘Aspire’ future managers programme</li><li>Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits&nbsp;<a href="https://www.witherslackgroup.co.uk/careers/our-culture/benefits/" target="_blank">here</a></li><li>Wellbeing: a host of wellbeing tools and advice including employee assistance</li><li>Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts</li><li>Meals provided while you’re at work</li><li>Beautiful working environments with the very best facilities – check out our homes&nbsp;<a href="https://www.witherslackgroup.co.uk/our-locations/our-childrens-homes/" target="_blank">here</a></li><li>A recommend a friend scheme that offers a £1,000 bonus every time</li></ul><h2>Bring your whole-self to work</h2> Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don’t need experience, but there are a few things we’ll be looking for from you:<ul><li>A ‘can do’ attitude – a team player who rolls up their sleeves to help others</li><li>We genuinely care about our young people (and each other) so honesty and empathy is a must</li><li>The resilience to be able to deal with challenging situations</li><li>A full UK driving licence which you’ve held for at least 12 months</li><li>If you don’t have a Level 3 Diploma in Residential Childcare (or equivalent), we’ll pay for you to study and support you every step of the way</li></ul>You’ll start life as a RSW by joining our ‘Care Academy’ – 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people.<h2>Join the UK’s best special education and care provider</h2>At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong.As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community.We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way.By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self.The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.For a full job description and person specification, please click <a href="http://witherslackgroup.box.com/s/m8y6uttlhjdx0534uinu835u58gp5ojn" target="_blank">here</a>.To view our ex-offenders policy please click <a href="http://www.witherslackgroup.co.uk/media/dj3myptc/recruitment-of-ex-offenders-policy.pdf" target="_blank">here</a>.Children’s Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH

Senior Children's Residential Support Worker

<h2>Up to £27,528 + excellent benefits</h2><h2>Those Huge Small Victories</h2>Our Teaching Assistants are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. There’s lots of ups and downs, and to some of our young people, sitting through a lesson can be a big win. We call these huge small victories and whilst they may seem small on the surface, they add up to make a big difference.Check out this video on what life as a <a href="http://vimeo.com/1056411748" target="_blank">Teaching Assistant </a>at Witherslack Group is like!<h2>Get out what you put in</h2>You’ll be working with children and young people with Autistic Spectrum Disorder/Social, Emotional and Mental Health needs. You’ll be there to help them learn, develop their abilities and raise their self-esteem. You will need to be resilient and dedicated, but those huge small victories that you achieve will be something you’re really proud of.It can be a tough journey, but the positive steps forward will more than make up for it. As a Teaching Assistant at Witherslack Group, you’ll get all the support you need to succeed. Your colleagues will be the best at what they do, the school environments will be well-resourced and we’ll be with you every step of the way, helping you build a rewarding teaching career.<h2>One of the best environments in SEND</h2> Millcourt School is an independent specialist day school providing high quality education, based in Shelf, Yorkshire. The school meets the needs of a diverse group of pupils with Social, Emotional and Mental Health (SEMH) needs, alongside a range of other associated conditions.&nbsp; The refurbished historic mill building has become a thriving and engaging educational environment. Pupils who have often had a background of multiple school placements are now part of a school that simply ‘gets them’ and is committed to working with them to achieve and succeed.<h2>What we do for you</h2>We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you’ll get to bring learning to life and make a genuine difference to the lives of our young people – plus you’ll get:<ul><li>Training: A full induction and on the job training</li><li>Holiday: You’ll work hard at WG, so you’ll be rewarded with full school holidays</li><li>Progression: If career development is your thing, most of our head teachers and leaders have been promoted from within our group</li><li>Flexible benefits: meaning you can increase/decrease benefits such as life insurance – check out our benefits&nbsp;<a href="https://www.witherslackgroup.co.uk/careers/our-culture/benefits/" target="_blank">here</a></li><li>Wellbeing: a host of wellbeing tools and advice including employee assistance</li><li>Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts</li><li>Beautiful working environments with the very best facilities – check out our schools&nbsp;<a href="https://www.witherslackgroup.co.uk/our-locations/our-schools/" target="_blank">here</a></li><li>A recommend a friend scheme that offers a £1,000 bonus every time</li><li>Contributory pension (matched up to 5%)</li></ul><h2>Bring your whole-self to work</h2> Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You’ll be more than a Teaching Assistant, you’ll be able to connect with our pupils because of:<ul><li>Your ‘can do’ attitude – a team player who rolls up their sleeves to help others</li><li>Ideally you’ll have experience working in a classroom, but if not, we can provide you will all the relevant training</li><li>Your genuine passion for supporting children to learn and the impact it can have on their lives</li><li>Your enthusiasm and expertise to support the teacher and work closely with our therapists</li></ul><h2>Interested in joining us?</h2>At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong.As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community.We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way.By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self.The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.For a full job description and person specification, please click <a href="http://witherslackgroup.box.com/s/r9juu4k0gnbivvobqjijo4n2qfq8saco" target="_blank">here</a>To view our ex-offenders policy please click <a href="http://www.witherslackgroup.co.uk/media/dj3myptc/recruitment-of-ex-offenders-policy.pdf" target="_blank">here</a>.To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools <a href="http://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.witherslackgroup.co.uk%2Four-locations%2Four-schools%2F&amp;data=05%7C02%7CDaniel.Searle%40witherslackgroup.co.uk%7C2d85bd881215441904f208dcc7533876%7C32e69ada769447c18044b2f42b714fbb%7C0%7C0%7C638604407592223850%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=%2BvX%2FMTT9qHN7IfLISh2s46sKkJKL80Qz7EmGo1Nd9e8%3D&amp;reserved=0" target="_blank">here</a>.Special Education / Careers in Care / Careers in Special Education / Working with Children / SEMH / SEN / ASD

Teaching Assistant

<h2>£28,619 - £29,437 + excellent benefits </h2><h2>Huge Small Victories</h2>Being a maintenance worker in our school means being part of something big. You’ll be doing your bit to make sure the school building is a great place to be for our young people.<h2>Get out what you put in</h2> You’ll do all the general, day-to-day repairs needed to keep our school up and running, drive the school vehicles and keep them in good working order, as well as making sure the school grounds and garden are kept neat and tidy. You’ll also be a familiar, friendly face, this means our young people will sometimes stop to chat to you so we’ll give you some training on child safeguarding to give you that extra confidence!<h2>One of the best environments in SEND</h2>Having joined Witherslack Group in 2022, Bramley Hill School is an independent specialist day school providing high-quality education. Based in Surrey and recently rated Good by Ofsted, the school meets the needs of pupils with a primary diagnosis of autism and additional needs such as PDA, ADHD, speech and language difficulties, sensory issues and associated behavioural difficulties.<h2>What we do for you</h2>We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you’ll get to bring learning to life and make a genuine difference to the lives of our young people – plus you’ll get:<ul><li>Training: A full induction and on the job training</li><li>Holiday: You’ll work hard at WG, so you’ll be rewarded with 35 days holiday including bank holidays</li><li>Flexible benefits: meaning you can increase/decrease benefits such as life insurance – check out our benefits&nbsp;<a href="https://www.witherslackgroup.co.uk/careers/our-culture/benefits/" target="_blank">here</a></li><li>Wellbeing: a host of wellbeing tools and advice including employee assistance</li><li>Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts</li><li>Beautiful working environments with the very best facilities – check out our schools&nbsp;<a href="https://www.witherslackgroup.co.uk/our-locations/our-schools/" target="_blank">here</a></li><li>A recommend a friend scheme that offers a £1,000 bonus every time</li></ul><h2>Bring your whole-self to work</h2>Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. The kind of person we’re looking for will:<ul><li>Have some maintenance skills, either professionally or as a DIY enthusiast</li><li>Have a ‘can do’ attitude – a team player who rolls up their sleeves to help others</li><li>Be confident taking responsibility for buying smaller pieces of maintenance equipment</li><li>Willing to undertake Health &amp; Safety and other relevant training</li></ul><h2>Interested in joining us?</h2>Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself.The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.For a full job description and person specification, please click <a href="http://witherslackgroup.box.com/s/oq1czspvb52c35kic3oi6vee0c4h9fwu" target="_blank">here.</a>To view our ex-offenders policy please click <a href="http://www.witherslackgroup.co.uk/media/dj3myptc/recruitment-of-ex-offenders-policy.pdf" target="_blank">here</a>.To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools <a href="http://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.witherslackgroup.co.uk%2Four-locations%2Four-schools%2F&amp;data=05%7C02%7CDaniel.Searle%40witherslackgroup.co.uk%7C2d85bd881215441904f208dcc7533876%7C32e69ada769447c18044b2f42b714fbb%7C0%7C0%7C638604407592223850%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=%2BvX%2FMTT9qHN7IfLISh2s46sKkJKL80Qz7EmGo1Nd9e8%3D&amp;reserved=0" target="_blank">here</a>.Special Education / Careers in Care / Careers in Special Education / Working with Children / SEMH / SEN / ASD

Maintenance Assistant

The Assistant Contact Centre Manager (Complaints) supports the overall management of the complaints function within the contact centre. The role ensures the effective handling of escalated complaints, compliance with regulatory standards, and delivery of a fair and timely resolution for customers. Working closely with the Contact Centre Manager, you will lead and support a team to drive service excellence, reduce repeat complaints, and identify opportunities for process improvement.Key Responsibilities<ul><li>Assist in managing the day-to-day operations of the complaints team within the contact centre.</li><li>Handle escalated and complex complaints, ensuring prompt and fair resolution in line with company policies and regulatory requirements.</li><li>Support the recruitment, training, and development of complaint-handling staff.</li><li>Monitor team performance, providing coaching and feedback to achieve service level agreements (SLAs) and key performance indicators (KPIs).</li><li>Ensure complaint records are accurately maintained and reported in accordance with compliance and audit standards.</li><li>Analyse complaints data to identify trends, root causes, and opportunities to improve customer experience.</li><li>Collaborate with other departments to implement corrective actions and prevent recurrence of common complaints.</li><li>Support the Contact Centre Manager in preparing management reports, performance reviews, and regulatory submissions.</li><li>Promote a culture of customer advocacy and continuous improvement.</li></ul>Skills &amp; Experience<ul><li>Experience overseeing an end to end complaints function</li><li>Proven experience in a contact centre or customer service environment, with a focus on complaints handling.</li><li>Strong knowledge of complaints management processes and regulatory frameworks (e.g., FCA, FOS, or industry-specific standards).</li><li>Excellent communication, negotiation, and problem-solving skills.</li><li>Ability to lead, motivate, and develop a team.</li><li>Strong analytical and reporting skills, with experience using customer service/CRM systems.</li><li>Resilient under pressure, with the ability to manage competing prioritize</li></ul>

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